Front Office Cash Handling

Monika Singh

Email: ***********.***@*****.***

UAE Cell No. +971*********

Visa Status: Employment visa

CAREER OBJECTIVE

To promote the goodwill of the organization for better output through a disciplined, organized and progressive ways with my sincere hard work and utmost endeavours in the task entrusted to me .

Professional experience

Avari Dubai Hotel(11Nov 2018 to Present)

Deira, Dubai

Guest Service Agent:

To greet & welcome the guest who are checking in.

Communicate services & activities of the hotel services.

Register guests and assign rooms&accommodates special requests whenever possible

Process guest check outs

Coordinates room status update with the housekeeping department by notification housekeeping of all checkouts, latecheckouts, early check ins special request and day use rooms.

Cash handling

To pay close attention and carefully listen to the needs of the guest and attend to their special needs.

Inspection of VIP rooms arrival.

Attend department meetings.

Departure & courtesy calls during the day.

Handling calls, emails & guest complaints.

Take same day reservations & future reservations if necessary.

Swissotel Hotel and Apartments ( Oct. 2017 to July 2018.)

Dubai Al Ghurair

Recreation Receptionist:

•Greeting to the guests.

•Explain about recreation centre facilities to the guest.

•Offer promotions to the guest.

•Explain about Spa, Pool and Health Club Membership.

•Suggest the guest about treatment or activity which suits to the guest as per guest requirements.

•Cash handling.

•Promptly and professionally handles guest issues and complaints.

•Telephone calls and email handling.

•Keep record of regular guest and send the email about upcoming activities.

•Attend departmental briefing on daily basis.

•Solving the cross interdepartmental accounts related issues.

•Doing up selling and try to reach set targets.

•Guest relation.

Marina View Hotel and Apartments (Feb.2015 to Sep 2017)

Dubai Marina

Front Office Receptionist:

•Deluxe Hotel Apartments

•Total Apartments 224.

•Check arrivals requests and block room according to their request.

•Prepare requisition for department weekly.

•Adjust the rooster timing according to the hotel business.

•Supervise the front office cashier and receptionist to perform better.

•Arrange training once in a week to groom department stuff about hotel standard.

•Inspection of VIP rooms arrivals.

•Shift closing according to the transactions and accurate.

•Per mote hotel services and inform guest briefly.

•Take care of cleanness of front area. Like lobby, sitting lounge.

•Audit after shift about cash, checked-in and checked-out.

Training Secessions:

Raffles Marina (June 2014 to Dec. 2014)

Tuas Road (Singapore)

●Food and Beverages Department

●Front Office Department

Special skills:

•Good communication and interpersonal skills

•Committed team player with flexible approach to work and to take initiative when required.

•Hardworking

•Ability to work in team or individually

•Willingness to learn new things

•Computer Knowledge (Microsoft Offices, Internet Browsing)

•Micros

•Hotel Software WinHMS

•Hotel software Opera PMS

Educational History:

Postgraduate Diploma in Hotel Management from Dimensions International College, Singapore. Food and Beverage Safety and Hygiene from Dimensions (December 2013 to December 2014)

B.A. in International Hospitality Management from Queen Margaret University at International Institute

of Hotel Management Gurgaon. (20 June 2006 to 17 June 2009)

Senior Secondary Examination from Kendriya Vidyalaya Sikh lines Meerut Cantt.

(In the year of 2006)

Personal Information:

Father Name:

Tej Pal Singh

Date of Birth:

17th Aug 1988

Passport No:

R2332142

Nationality:

Indian

Religion:

Hindu

Height:

176 cm

Address:

Meerut, India

Language proficiency:

•English

•Hindi

•Basic Arabic Hobbies

Listening music, reading books, Traveling

References:

Can be furnished on demand

Contact this candidate