ODEYEMI OLUWADARE CHARLES

090********, 070******** adfhwv@r.postjobfree.com

*, ********** ****** *** **** 6 Amikanle, Alagbado, Lagos

CAREER SUMMARY

Highly qualified and result-driven professional demonstrating solid interpersonal, communication and problem solving skills, adept at providing exemplary customer service, and achieving all company goals and objectives. Energetic optimizing employee performance. Currently seeking a position which will utilize all skills abilities and area of expertise as follows.

Customer Service Solution

Data Entry/Accuracy

Relationship building

Administrative support

Team Building/Leadership

Active Listening

Record/File Maintenance

Client/Vendor Relations

Strategic Negotiation

Performance Evaluation

Customer Retention

Team Collaboration

Problem Solving

EXPERIENCE

Hubmart Store Limited 10/2019 - Present

Deputy Store & Fresh Manager

Execute the company vision and expectations through example, management and measurement of performance of department managers and associates.

Empower teams to deliver a great shopping experience.

Fresh Manager Location: Retail Grocery Location. The fresh manager will lead, manage and develop fresh department (Fruits & Vegetable (F&V), seafood, deli, bakery, and produce) operations and associates and execute best practices to maximize sales and profitability.

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Evaluate employee performance and identify hiring and training needs

Monitor retail operating costs, budgets and resources

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product positioning

Handle complaints from customers

Research emerging products and use information to update the store’s merchandise

Coordinating retail store operations

Ensuring store schedules and objectives are met by employees.

Manage inventory, quality of product, in-stock position, production planning, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.

Attend and participate in weekly meetings to discuss department’s progress, financial results, recommendations and training enhancements.

Communicate priorities regarding department readiness, the menu and promotions.

Staff and schedule department employees within staffing plan and budget.

To oversee the selection, pricing, promotion, and stocking of produce to meet department objectives for sales, margin, turns labor and customer service. To ensure a clean, growing, and well maintained produce department with exceptional quality. A. Greet customers, smiling and making eye contact.

Restaurant Manager 09/2018 – 10/2019

Mega Chicken Restaurant Limited, Lagos

Manage and oversee the entire restaurant operation

Take responsibility for the business performance of the restaurant.

Analysis and plan restaurant sales levels and profitability.

Organize marketing activities such as promotional events and discount schemes.

Prepare reports at the end of the shift/week including staff control food control and sales.

Create and execute plans for department sales, profit and staff development.

Plan and coordinate menus.

Daily sales report, invoice report and sales stock reports.

Co ordinate the operation of the restaurant during scheduled shifts.

Recruit, train, manage and motivate staff.

Respond to customer queries and complaints.

Maintain high standards of quality control hygiene and health and safety.

Check stock levels, order supplies and prepare cash drawers and petty cash.

Inventory projection on raw materials of foods

Treating of void

Deliver superior guest services

Ensuring guest satisfaction

Plan and develop guest loyalty programs

Plan new and update existing menus

Plan and develop the overall restaurant marketing strategy

Participate at local food events

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Hire new employees

Training and evaluate staff performance

Estimate consumption, forecast requirements and maintain inventory

Manage restaurant supplies

Control costs and minimize waste

Nurture a positive working environment

Monitor operations and initiate corrective actions

Implement innovative strategies to improve productivity and sales

Acting Arcade Manager 04/2018 - 07/2018

Mega Chicken Restaurant Limited, Lagos

To oversee, manage and maintain mechanical machines, arcade machines and amusement booths

Responsible for the store's revenues, customer complaints and issues, order and peace inside the store and reports any untoward incidents or criminal activities in the store.

Responsible for all the operation of an amusement arcade store.

Responsible for the store's revenues, complaints and issues, order and peace inside the store and reports any untoward incidents or criminal activities in the store.

To assist the customers of an arcade facility and performing minor repairs on various machines.

To make sure that all the latest games are present in the arcade.

To explain all games operation or rules to customers exchange real money into coins, and responds to patron complaints of machines malfunction when a machine stop working.

To assist the maintenance workers or the service person on repairs of the machine, he keeps record of the time and activities of the workers or service person to keep peace and order inside the facility.

To treat any void if customers want to change from one games to another.

Coordinate, plain birthday events and make inquiry how to celebrate birthday.

Assistant Restaurant Manager 04/2017 - 04/2018

Mega Chicken Restaurant Limited Lagos.

Resolve customer complaints via phone, email, or social media.

Coordinated, supervised daily, weekly, monthly activities of all customer service.

Responsible for over 30 staff enhance positive working relation with one another.

To act as quality control, ensuring customers satisfaction through training employees properly and adhering to company policy.

Food preparing, serving, collecting payment, handling the cash register maintaining supplies, providing customer services and training new employees.

Prepare and conduct monthly departmental report.

Provide high level of customer service, monitor and keep all processes under control.

Checking of all operational kitchen coordinator, frontline, shift manager security etc.

Evaluate and appraiser employee performance to assess the strength and areas of improvement.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of order, refund or exchange.

Update on availability and unavailability of products.

Customer Service Officer. 12/2009 – 07/2015

Federal Palace Hotel & Casino, Lagos.

Handling customers complaints professionally and ensure better action is taken.

Respond to service inquiries and coordination resolutions with management and floor associates.

Prepare and conduct weekly departmental report.

Ensure complimentary are appropriately allocated to customer.

Report any suspicious behaviors on the floor.

Posting of complimentary Food & Beverages dockets to customers account.

Capturing of all tickets to customers account.

Hourly customers taken and record.

Maintaining good corporate image.

Customer database maintenance.

Providing useful information that the guest may require about.

Printing of (MVG) most valued guest Cards to customers.

Proper handing over to another shift.

PROFESSIONAL QUALIFICATION

Quality Management System (ISO 9001:2015) In View

Alison Ireland

Retail Management- Merchandising, Distribution and Marketing 2020

Alison Ireland

Project Management & Extra – Value Certified Professional. 2009

Harvard Associates

EDUCATION QUALIFICATION

Diploma in Hospitality Management 2020

Alison Ireland

Diploma in Customer Service 2019

Alison Ireland

PGD in Business Administration. In View

National Open University of Nigeria

Higher National Diploma (Banking & Finance) 2007

Osun State Polytechnic Iree

SOFTWARE PACKAGES

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft NAV/LS Retail.

Casino Management System (CMS)

TRAINING

Inventory & stock management (2020)

Clearance/RTC sales (2020)

Hubdeli production processes (2020)

Scales Management (2020)

FIFO/FEFO (2020)

Standard Operation Procedure (SOP) (2020)

Expiry management (2020)

Merchandising & cross merchandising (2020)

Cold room/chiller temperature (2020)

Promo planning (2020)

Loss note processing (2020)

Damage/waste process (2020)

Waste management (2020)

SKU/products/types/categories (2020)

Food handle test (2018)

Career Plus (2015)

Security and Emergency Management Training (2018)

Customer Courtesy Programme (2017)

Etiquette (2017)

Performance Management (2018)

Supervisory Test (2014)

Manage Performance (2012)

Most Valued Guest (2009)

Money Laundering (2009)

Counterfeit Currency (2009)

Maintain a secure Environment (2009)

Maintain a safe Environment (2009)

Sexual Harassment (2009)

HOBBIES

Reading, listening to music and playing scrabble

REFERENCE

Available on Request

Contact this candidate