Executive Assistant Customer Service
Resume:
LaShonna Easley
**** ******* *** ** ********, VA 20110
OBJECTIVE:To obtain a position in a progressive, well-paced, professional environment, where I can exceed the needs of the company and play a tangible role in achieving company goals. TECHNICAL PROFICIENCY:
Operating Systems/Software: Mac OS, Windows XP, Windows 7, Microsoft Word, Excel, QuickBooks, PowerPoint, Adobe Photoshop, WordPerfect, Google Chrome, Internet Explorer, Practice Fusion, EMR, Practicefusion
WORK EXPERIENCE:
Call Auditor-Contractor American Institute of Research (non-profit) December 2019-March 2020
● Analyze calls and score them based on the rubrics for each tier of calls
● Review calls from over a 100 agents based on school testing needs
● Operated the 8x8 and quality management tools for scoring calls and emails for analysis
● Monitor and measure the quality of inbound/outbound customer service calls
● Prepare audit reports for management in order to evaluate call performance of agents Customer Service Rep American Disposal Services
October 2018-December 2019
● Work with other departments to resolve customer disputes and payments
● Assist customers by phone and email to schedule container deliveries, pickups, cancel service, start service and restarting accounts with 1st quarter payments
● Determine charges for services requested, collect deposits, prepare change of address records and issue discontinuance orders.
● Use Microsoft word, office, excel, outlook
● Report to floor supervisor and Customer Service Manager on reports via excel and outlook documents
● Re-created the training manual that will be used by all ADS offices in GA, CO, & VA
● Take over 80 calls per day
● Flexible to work and learn from multiple departments in order to better assist the company Customer Service Rep Lincare
September 2017-July 2018
● Collect payment for patients co-pays
● Responsibilities include obtaining pre authorization from various medical companies
● Answer multi-line phone systems
● Contact and schedule patients appointments
● Contact doctors offices for paperwork and patient history
● Maintain confidential documents and communication with various companies in regards to business information
● Maintaining all records as well as HIPAA guidelines
● Processed all medical billing and coding as well as insurance verifications Executive Assistant Euclid Systems Corp
April 2017-September 2017
● Performs administrative duties for executive management
● Responsibilities include screening calls; managing calendars; making travel arrangements, meeting and event arrangements; preparing reports and financial data
● Support staff; and customer relations.
● Utilization of computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience,
● Work with all levels of internal management and staff, outside clients and vendors.
● Maintain confidential documents and communication with various companies in regards to business information
● Maintaining all HR files and new employee orientation
● Do bi-weekly payroll hours for both manufacturing and office staff Customer Service Representative National Recreation & Park Association September, 2016 —March 2017
● Resolve customer complaints via phone, email, mail, or social media
● Use telephones to reach out to customers and verify account information
● Assisted customers with points a courses to renew there Park and recreation certification
● Assisted with ticket sales for the Park and Recreation conference Member Service Representative (temp) Northwest Federal Credit Union June 2016-August 2016
● Responsible for the delivery of exceptional member service through the branch assigned.
● Provide members and prospective members a full range of products and services offered by performing teller transactions, member service and lending duties.
● Professionally display a unique opportunity to establish relationships and build rapport with our membership.
● Interpret and resolve basic account discrepancies, make on-the-spot decisions regarding member transactions, while maintaining NWFCU’s policies and procedures. Kolb Electric
March 2016-July 2016
Customer Service Representative
● Professionally receive and direct calls for both internal and external clients.
● Process all follow up calls for electrical service provided in a timely manner to insure client is satisfied or have any additional questions.
● Effectively organize files for dispatch on service orders for efficient production.
● Provide assistance to all office personnel and other departmental staff.
● Accurately receive and process payments for invoices, completed work orders, and proposals Hospitality Concierge (temp) Hire Strategy
December 2015-March 2016
● Professionally welcome and greet as well as receive and direct calls for all clients both internal and external.
● Act as a point of reference for clients requesting assistance or information.
● Place follow up calls to help provide an overall satisfactory experience.
● Maintained valuable relationships with a variety of vendors and office personnel.
● Organize and file office documents for immediate access or confidentiality safe keep. Office Manager (temp) Beacon Hill Staffing
July 2015-December 2015
● Provided administrative support to SVP, VP, and Executive Assistant such as answering incoming phone calls, sending emails, coding and billing invoices.
● Maintained supply orders and company inventory by distributing pantry, copy room, equipment and office supplies inventory as well as FedEx and UPS pickups and drop offs.
● Provided general support to all staff in Reston, VA and our DC location.
● Followed up with contact support to all AALU members for updated information to membership profiles.
● Maintained a clean office space and lobby area.
Receptionist/Security officer G4S Secure Solutions July 2011-July 2016
● Greeted incoming visitors and log them into the various computer systems. Answered multi-line phone calls and dispatch them to proper clients.
● Provided security at headquarters by checking inbound and outbound vehicles.
● Provided assistance to the CEO's, VP's, and Executives at Altria.
● Monitored security cameras and report suspicious activities.
● Reviewed and responded to emails from employees and contractors. EDUCATION/CERTIFICATIONS:
FEMA Emergency Management Institute: Certified in Workplace Violence Awareness & Active Shooter Virginia Commonwealth University, May 2009
Bachelors of Science in Criminal Justice
Current student at
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