Manager Project

DONALD ROBINSON

Chicago, IL *****

C: 201-***-**** ******.*.********@*******.***

www.linkedin.com/in/donald-robinson

PROJECT AND PRODUCT MANAGEMENT PROFESSIONAL

Extensive experience in Telecom Post Sale Implementation / Project Management as well as Product Management. Assurance of project adherence concerning time and cost objective. In-depth experience with major carriers such as AT&T, Verizon and other Inter-exchange / Competitive Local Exchange Carriers. Proficient in MS Office suite including Word, Excel, Outlook, Power Point, Visio. Skilled in client presentation as well as client onboarding with Project Management service implementation and product upselling.

Professional focus is to create a positive and lasting relationship with corporate clients in the way of Project Management.

WORK EXPERIENCE

Cognizant, BASKING RIDGE, NJ June 2019-May 2020

Product Manager, Product Engineering

Oversaw developing a plan to offer a globally consistent CPE staging service based on capabilities of carrier CPE fulfillment partners. Recommended Implementation of system enhancements to support delivery of standalone and standardized staging services via Current Platform systems and processes.

Partnered with Verizon Business to develop standardized CPE staging plan to service business clientele.

Responsible for acting as Product Owner for larger, more complex projects with high value to the organization

Responsible for prioritizing the Product Backlog according to business value for the life of the project

Communicated Product Backlog priorities to the team

Responsible for the vision of what is to be built, and conveying that vision to the team

Assisted with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint

Responsible for conveying the vision and goals at the beginning of every sprint

Work closely with key stakeholders throughout the organization

Responsible for making decisions on release dates and content

H&M, SECAUCUS, NJ March 2018-June 2019

Telecom Infrastructure Project Manager

Managed DATA migration for all H&M stores within United States from MPLS to Fiber Ethernet access.

Partnered with major carrier Verizon Business on large scale US project for DATA infrastructure migration.

Presented weekly forecasts and recommendations on improving project workflow.

Arranged CPE installations & coordination of acceptance testing of customer premise equipment with Vendors.

Vonage Business, HOLMDEL, NJ May 2016-June 2017

Project Implementation Manager II

Managed implementation of Cloud Services for Enterprise sized accounts.

Coordinated and conducted Vonage Project overview with external clients and internal departments resulting in clear understanding of client’s service roll out expectations.

Arranged CPE installations & coordination of acceptance testing of customer premise equipment with Vendors and Internal Test Department.

Managed project and order processing for complex services such as EOC and EOF access.

Assisted troubleshooting efforts with providers and internal Test & Turn-up teams during circuit turn-up phase.

Created internal Purchase Requests for all circuits and equipment ordered by provisioning group which resulted in correct circuit speed and proper equipment needed for successful service transition.

AT&T, PISCATAWAY, NJ April 2014- April 2016

Advanced Service Delivery - Ethernet Flex Team

Managed implementation of Ethernet service for Enterprise sized accounts.

Coordinated and conducted technical interview with PBX vendors, client, technical consultants and internal departments

Arranged CPE installations & coordination of acceptance testing of customer premise equipment with Vendors and Internal Test Department

Managed project and order processing for complex services such as EOC and EOF access

Assisting troubleshooting efforts with providers and internal Test & Turn-up teams during circuit turn-up phase

ERICSSON, PISCATAWAY, NJ February 2013-March 2014

Utilities Project Administrator

Managed the implementation process of Natural Gas Emergency Backup Generators for cellular towers. Face to Face engagement with Natural Gas Providers within NY/NJ region.

Coordinated site visit with natural gas technician, Ericsson Construction Manager and Ericsson General Contractor for purpose of upgrading or installing new pipeline or upgrading existing gas service.

Presented weekly forecasts and recommendations on improving project workflow.

Worked with all levels of management to resolve issues to ensure successful and timely project completion.

METTEL, NEW YORK, NY December 2010-January 2013

Advanced Services Sales Engineer

Supported account manager as product/technical SME.

Served as Consultant/SME and Project Manager for Advanced Services Team.

Engaged with Sales Team, Provisioning Team and other internal departments for consultation and implementation of traditional and advanced/complex voice and data services.

Coordinated and conducted technical interview with PBX vendors, client, technical consultants and internal departments.

Managed multiple projects for enterprise-sized accounts.

Ordered Access circuits (local loops) from CLEC’s, LEC’s and IXC’s.

Established PSTN to PSTN relationship for purpose of ordering and provisioning Access circuits (local loops) and Interconnection (Cross Connect) trunks, with LECs, CLECs and Inter-Exchange Carriers.

Project management and order processing for complex services (i.e. PRI, T1, Point to Point, Frame Relay, MPLS, SIP).

Ordered customer routers and CSU/DSU’s from equipment Vendors.

Coordinated large project migrations for both non-complex and complex services.

ADDITIONAL RELEVANT EXPERIENCE

AT&T, PISCATAWAY, NJ

BVOIP Project Manager

NBS (NETWORK BILLING SYSTEMS), WAYNE, NJ

Network Provisioning Specialist

PROFESSIONAL DEVELOPMENT

Project Management / IOT Product Management / Product Engineering / Account Management / Telecom Provisioning Experience / Voice and Data Technology and VOIP solutions Implementation / LTE Technology / GSM - Internet Protocol (IP)

EDUCATION

DeVry University, New Brunswick, New Jersey – Business/Technical Management / Specialty in Project Management

Fairleigh Dickinson University, Teaneck, New Jersey

Specialty in Business Administration

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