Customer Service Store Manager

RESUME

*. NAME: AMITAVA MAITRA

*. FATHERS NAME: Mr. SUBHAS MAITRA

3. ADDRESS: ASHIRVAD,

***, ******** ******,

Bhadrakali, Uttar Para,

Hooghly 712232, W.B

4. DATE OF BIRTH: 15.05.1979

5. PHONE: +91-824******* [Cellular]

6. EDUCATIONAL: H.S. Commerce (1997)

QUALIFICATION B.Com (1999) from CU

7. ADDITIONAL: CERTIFICATE IN INFORMATION

QUALIFICATION TECHNOLOGY FROM UIIT

IT & FUNDAMENTALS, MS-DOS, VIRUS

PROTECTION UTILITIES, WINDOWS98,

MS-OFFICE (WORD, EXCEL, ACCESS,

POWERPOINT, OUTLOOK), INTERNET

8. MEDIUM OF EDUCATION: SCHOOLING IN ENGLISH MEDIUM DON BOSCO SCHOOL LILUAH.

9.JOB PROFILE & DOMAIN : I am working as a freelance trainer through 4track Learning Inc,( UP), Ardent Pvt Ltd Kolkata,training in the State of Nagaland and Behraich for NSDC(Govt of India) and The Bank Of Baroda Award Staff of Jaipur, Kota, Ajmer Sharif, Bharatpur. Also worked with MNYL on their product, process of selling,customer interaction, soft skill and English improvement in Kolkata . I've worked with Anudip Foundation for Social Welfare as a Sr. Trainer in Soft Skill under NSDC in Berhampore, West Bengal . My training domain includes Retail Sales, BPO & Call Centre, Softskills, Behavior, Telephone Etiquettes, Customer service, Voice and Accent and Office Readiness, Personality Development, Interview Grooming. Worked under PMKVY and DDUGKY projects in Orissa and Bihar respectively. Worked with IMPS Engineering College Malda, Gitaram Engineering College Berhampore and Heritage College, Kolkata . I'm also an empaneled trainer for Times Group and Znome Solutions Kolkata. Presently I’m working with Sri Aurobindo Society and I’m stationed in Tripura.

10. JOB EXPERIENCE:

1. SRI AUROBINDO SOCIETY:

Working as CBT at South Tripura. Job profile includes training the Govt educators( HM,AHM,TIC and Teachers) the new traching concepts i.e( ZIIEI). 2. DR. REDDYS FOUNDATION .

Working as Trainer under DDUGKY for the Training at Howrah Maidan (WB) centre. Job profile includes teaching trainees the general procedure process. Working from Mar’19 till date.

3. Edubridge Learning Pvt Ltd.

JOB RESPONSIBILITIES: - Working as Trainer under DDUGKY for the Retail Training at Hooghly (WB) centre. Job profile includes teaching trainees the retail procedure process. Working from Feb’18 till 8th’Sep’18.

4. Istar Skills Development Pvt Ltd.

JOB RESPONSIBILITIES: - Working as Trainer under DDUGKY for the Voice & Accent and Soft Skill Training at Patna (Bihar) centre. Job profile includes teaching trainees the process, communication Skills . Working from Nov’17 till Jan’18.(Contractual) 5. ANUDIP FOUNDATION.

JOB RESPONSIBILITIES: - Working as Sr.Trainer under PMKVY for the Voice & Accent and Soft Skill Training at Berhampore (WB) centre ( On Contract ). Job profile includes teaching trainees the process, procedure and etiquettes to speak correct English. Working from 18th’March’2016 till Oct’2016. 6. Wipro BPS.

JOB RESPONSIBILITIES: - Working as Sr. CCE ( L2) for British Telecom Company. Job profile includes speaking to premium customers and resolving their issues on the first call. Working from 17th’Jul’2015 till 10th’Mar’2016. 7. ONPROCESS TECHNOLOGIES.

JOB RESPONSIBILITIES: - Worked as Process Specialist for Comcast in USA. Job profile includes tracking and co-coordinating between the technicians and the customer in USA. Working from 29th’July 2013 till 4th’July 2014. 8. PREFERENCE GLOBAL INFOTECH Pvt. Ltd.

JOB RESPONSIBILITIES: - Worked as Sr Trainer. Provides targeted training to individuals to help them strengthen their interpersonal skills. Assessing the weaknesses and strengths of individuals and adjusting training as needed.Develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. . Worked from 15th’Nov 2009 till 15th’May’2013. 9. MAX NEW YORK LIFE INSURANCE CO. LTD.

JOB RESPONSIBILITIES: - Worked as Front End Service Executives. Co-Ordination with customer to resolving issues, Checking Policy Details, giving resolutions, Preparing MIS for customer feedback, maintaining all customer data, Policy Ownership Servicing, updating records, etc. Worked from 10th’March 2008 till 31st’October 2009. 10. Wipro BPO Ltd.

JOB RESPONSIBILITIES: - Worked as Customer Service Representative for HP IPods as Technical Support for HP Laptops and IPods. Worked from June 06 to July 07. 11. Cambridge Textiles India Pvt. Ltd.

JOB RESPONSIBILITIES: - Worked as Store Manager and also co-ordination with the vendors. Reaching sales targets and increasing profits, Dealing with customer service issues such as queries and complaints, Interviewing and recruiting new staff, Supervising departmental managers and organizing training, Organizing rosters and holidays, Overseeing stock control and receiving orders. Worked from June00-May06. 11. E-MAIL ADDRESS: ******.*******@*****.***

12. CURRENT CTC : 32,500 +Fooding+Accommodation+Travelling 13. Expected Salary : As per Company Norms

I hereby declare that all the statements made in the application are true and complete to the best of my knowledge and belief.

Date : 07’th Aug’2020

PLACE: HOOGHLY Amitava Maitra

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