Medical Assistant Manager

KATHRYN J STEARNS

*** **** ***** *****, ******, GA 31326 920-***-**** ************@*****.***

OBJECTIVE :

To obtain a position where my skills to listen, clarify work scope with accuracy, prioritize projects and coach others to reach their goals can be used to provide the highest quality customer service to both internal and external customers.

ADMINISTRATIVE WORK EXPERIENCE

Gulfstream Aerospace, Senior Administrative Assistant, February 2017 to May 15, 2020 Supported Director and numerous department Sr. Managers, Managers and colleagues concurrently. Administrator for off-site document storage, on-site confidential document destruction and corporate office product account for all Gulfstream sites, including set up of authorized users, editing profiles and onsite delivery assignments. Performed annual audits for continued need in multiple databases. Short term support of two VPs during the leave of absence of their Executive Assistant with meetings, travel, expense reports and customer visitations. Administrator for scheduled workflow process in SharePoint for Supplier Report Cards quarterly for up to 200 Suppliers. Provided direct phone and in-person requests for information, preparation of internal correspondence, scheduling and travel coordination, mail processing and departmental meeting support. Performed all administrative support duties as required. Multi- departmental Training Coordinator utilizing SumTotal Learning Navigator program, Learning Hangar and IBM Cognos systems. Created training documentation for administrative employees or other users to walk them through steps to perform duties in multiple systems.

Sharp Details GA, LLC, Office Manager, July 2016 to January 2017 Supported Facility Manager for two locations, Sr OPS Manager, two OPS Managers and 40+ employees with all administrative needs. Entered completed services into company application and QuickBooks for customer billing. Ordering of all supplies for office and work assignments. Maintained and reported to Leadership via billing spreadsheet. Daily communication of work completed and work scope projected. Primary point of contact via phone and email for customers.

Gulfstream Aerospace, (Kelly Services), Sr Administrative Assistant, March 2016 to June 2016 Supported Director, numerous department managers and colleagues concurrently. Administrator for off-site document storage, on-site confidential document destruction and corporate office product account for all Gulfstream sites, including set up of authorized users, editing profiles and onsite delivery assignments for all Gulfstream facilities. Updated multiple departmental matrix spreadsheets applications and distributed. Provided direct phone and in-person requests for information, preparation of internal correspondence, scheduling and travel coordination, mail processing and departmental meeting support. Ordered supplies for departments. Performed all administrative support duties as required. Departmental Training Coordinator utilizing SumTotal Learning Navigator program and IBM Cognos systems. Served as point of contact for accurate compilation of names and contact information to ensure accuracy of invitations to annual Gulfstream Suppliers Conference with Suppliers, Vendors, Leadership and Customers in attendance as well as on site representative for departments to assist the Marketing Team with registration. Full event planning for departmental functions. Gulfstream Aerospace, (Kelly Services), Admin Assistant III, January 2014 to December 2015 Supported Senior Manager and numerous department managers and colleagues concurrently. Managed recording and updating daily and weekly departmental meetings. Compile and report weekly “Flight Readiness” during Hurricane season to be used by Leadership. Provided direct phone and in-person requests for information, preparation of internal correspondence, scheduling and travel coordination, mail processing, processing of manager and colleague expense reports in Concur and departmental meeting support. Performed all administrative support duties as required. Participate and provide administrative support for departmental Safety Committee meetings. Assisted in employee appreciation events.

ADMINISTRATIVE/SALES WORK EXPERIENCE

Cumulus Broadcasting Inc, Promotions, Marketng & Special Events Coordinator, May 2005 to September 2008 Customer Relations in event planning including trade, sales and EAA show hosting, travel plans, catering, dignitary and visitor hosting and staff management. Customer account management using Excel spreadsheet and station website management. Researched and compiled information used for competitor analysis using Internet and personal interviews for presenting proposals, promotions and client commercials based on customer needs analysis. Authored and edited proposals, memos, website content, public newsletters and news releases. Coordinated and maintained calendars for numerous managers and departments, facilitated meetings and meeting locations, client commercials and sales and promotional materials. Planned weekly, monthly and annual goals based on departmental guidelines. Maintained customer accounts as sales representative. Cumulus Broadcasting, Inc, Office Manager/Administrative Assistant, May 1998 to March 2001 Assistant to Market Manager, office administration and support staff management. Customer account database management using Excel spreadsheet and station website management. Coordinated and maintained calendars for numerous managers and departments, facilitated meetings and meeting locations, authored public newsletters, client commercials and sales and promotional materials. Direct customer service/relations in presenting proposals, promotions and client commercials based on company’s Customer Needs Analysis procedures. Participated in the administrative preparation and tracking of departmental budget, annual objectives and strategic planning efforts. Planned weekly, monthly and annual goals based on departmental instructions. Maintained database and coordinated specific vendor products or certificates to be promoted for purchase during weekly radio show to meet or exceed budgeted goal.

CLINICAL WORK EXPERIENCE

Chatham Orthopaedics, Medical Assistant, September 2012 to December 2013 Customer Relations in greeting, registering, directing and processing patients, guests and visitors. Support numerous providers coordinating and maintaining calendars. Data entry using word processing and SRS and Centricity clinical soft- ware to ensure proper patient care. Verify insurance and request preapproval for additional procedures and surgeries. Attention to detail in patient registration to ensure accuracy and safety for patients and employer. Assisting with minor procedures, suture removal and accurate injection preparation. Medical equipment operation and maintenance. Process information requests via email, phone calls or direct client contact to ensure best quality care.

Optim Orthopedics, (Snelling Staffing), Medical Assistant, July 2012 to September 2012 Customer Relations in greeting, registering, directing and processing patients, guests and visitors. Support numerous providers coordinating and maintaining calendars. Data entry using word processing and SRS and Centricity clinical soft- ware to ensure proper patient care. Attention to detail in patient registration to ensure accuracy and safety for patients and employer. Assisting with minor procedures, suture removal and accurate injection preparation. Medical equipment operation and maintenance. Process information requests via email, phone calls or direct client contact to ensure best quality care.

Aurora Medical Group, Medical Assistant, July 2011 to May 2012 Customer Relations in greeting, registering, directing and processing patients, guests and outside management and visitors. Supported numerous managers and providers concurrently, coordinating and maintaining calendars. Data entry using word processing and Cerner clinical software to ensure proper patient care. Attention to detail in patient registration to ensure accuracy and safety for patients and employer. Administered Injections and EKGs. Assisted with minor procedures. Medical equipment operation and maintenance. Processed information requests via email, phone calls or direct client contact to ensure best quality care. Family Health Center, D.K. Tannan, M.D., Medical Assistant, February 2010 to July 2011 Customer Relations in greeting, registering, directing and processing patients, guests and outside management and visitors. Facilitated meeting arrangements. Data entry of patient information and insurance; use of word processing and EClinical, Meditech and Epic software programs to ensure proper patient care. Collaborated with physician and billing department to maintain budget. Participated in the administrative preparation and tracking of departmental budget, annual objectives and strategic planning efforts. Attention to detail in patient registration to ensure accuracy and safety for patients and employer. Administered Injections and EKGs. Assisted with minor procedures. Medical equipment operation and maintenance. Processed information requests via email, phone calls or direct client contact to ensure best quality care.

Aurora Medical Center, Patient Scheduler/Registrar, June 2004 to April 2005 Customer Relations in greeting, registering, directing and escorting patients, guests and outside management and visitors. Prepared accurate chart details for numerous departments. Used word processing and Cerner clinical software to ensure proper patient care. Data entry for patient registration to ensure accuracy and safety for patients and employer

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