Engineer Cisco

GURJEET SINGH

Kunjwani, Jammu(J&K) / Sector-**, Gurgaon(Haryana)

Mobile: +91-941*******

Email: **********@*******.***

PROFILE

An outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

PROFESSIONAL SUMMARY

1.TSE L2, Team Computers, Gurgaon, Haryana (Dec 2018 – Present)

Roles and responsibilities:

Managing Network infrastructure of the ITC Hotels Division Headquarters’.

Managing Windows Server 2012R2,2016 File Server, Print Server. Administration, Disk space management for all Servers

Installing, configuring and troubleshooting, updating and maintenance of the servers.

Successfully deployed DOT1x configuration within the organization, ensuring minimum impact on BAU operations.

Active Directory (Creation, Deletion, Roles & Permission Assignment in Security Groups), Managing user accounts on Servers/Domain.

Responsible for installation, configuration & troubleshooting of LAN devices Cisco Switches 2960, 2960-x deployed at the location.

Managing O365 Groups interactivity, Group Licensing, Polices.

Troubleshoot all Access Grant/Revoke issues related with Shared Drive, Root Folder.

Experience with Creating new AD Group’s for Managing External Users Add User/ Remove User from/To Existing AD Group, add shared mail box & Shared Contacts, Create DL’s as per request.

Configuration, Installation & Troubleshooting of mails issues on Mobile Devices Handling IOS, Android OS based Mobile E-mail Setup.

Manage and troubleshoot internal Application support, VPN (Fort client & Cisco VPN) & Proxy issues.

Backup monitoring and manage applications backup in LTO tapes.

Support Outlook mail application, Lotus Notes mail application, installation of Office 365 & troubleshooting.

Provide support on meeting hosting applications such as Microsoft Teams, GoTo Meeting, WebEx, Zoom Meeting, Skype for Business, Any desk Meeting video conferencing, and other Collaboration Meetings Apps. Video Conferencing through RMX, Polycom Setup.

Provide 24/7 standby support for network-related issues.

Take ownership and works on intra-team escalations (phone/ticket/chat)

2.Technical Support Engineer, Nityo InfoTech Pte Ltd, Singapore (Nov2015 – Feb2018)

Roles and responsibilities:

Manage smooth delivery of Network operations in accordance of stipulated SLA’s.

Responsible for installation, configuration & troubleshooting of LAN devices (Alcatel and Cisco Switches), Firewalls (Sonic WALL NSA 4600) and Aruba Clear Pass Policy Manager(CPPM) for Network Access Control (NAC), Wireless controller (Ruckus Zone director)

Provide firmware updates of Network devices, ensure network infrastructure complies with security policies.

Network related incident and change management.

Commissioning, de-commissioning and tech refresh of network devices.

Co-ordination with FS engineers for troubleshooting & resolving issues related to NAC implementation for end user devices.

Provided desk side and phone support for over 500 customers which resulted in high computer uptime and high customer productivity.

Creating Windows/O365 User Accounts, Configuring User Profiles, creating local and Global Groups, Managing Account, License and Domain Controller.

3. L1 Engineer, Jio-Cisco (Contractual), Jammu (Jun2014 – Oct2015)

Roles and responsibilities:

Cisco ASR 900, 9000 series routers Installation, Commissioning and Integration of small and large (CORE) facility area.

Hands on experience on Cisco ASR 9010, 920 i, 920 O series routers Installation, Commissioning and Integration of large (CORE) facility area.

Cisco TOR Switches (3048, 3172, 93180) Installation, Commissioning and Integration

Cisco TOR Switches Installation, Commissioning and Integration.

Worked as technical support engineer and was responsible for troubleshooting and resolving the issue on live networks

Dealing with SFP, XFP and patch cord details.

Giving support to remote engineers in the field to resolve their issues with in the time limit.

Troubleshoots the issues like Link Down, Link Fluctuation and link flapping.

If required, need to change the topologies of network and IP addressing.

Perform ATP(Acceptance Test Procedure ) on the field after integrating the CISCO ASR node.

Weekly & monthly Report generation of reported issues.

Coordinating with vendor TAC and implementing the suggested workarounds, IOS upgrades & hardware replacements.

4.Trainee Engineer, Gumbi Software Limited. Bangalore, Karnataka Jun 2013 – Jan2014

Roles and responsibilities:

Undertaken Networking training on Cisco Routers and Switches and have•.

Hands on experience in configuring Cisco-based Routing e.g. RIP (ver1, 2), IGRP, EIGRP, OSPF.

Understanding of IPv4 Addressing and Subnetting.

Various protocols concepts & understanding.

EDUCATION

Bachelor of Engineering (EC) University of Jammu 2013

Army School Kaluchak, Jammu

CERTIFICATION:

CCNA (CSCO13429708)

Palo Alto ACE

TECHNICAL KNOWLEGDE

Technologies: RIP, BGP, OSPF and Switching Protocols - VLAN, VTP, STP, HSRP, VRRP, SPAN, RSPAN, Port Security, SNMP, Ether channel, dot1x, NAC, Nmap

Protocol/packet analysers: Wireshark, PRTG, SNMP.

SECURITY- Sonic WALL Firewall Aruba CPPM, Palo Alto.

OS -Windows XP, Windows 7,8,10, Server 2008,2012,2016.

Storage- EMC NetBackup, Veritas

Ticketing Tool – CA service Desk, Remedy, Kaseya, Welcome-gem

Learning in progress LINUX, AWS, PYTHON

LANGUAGE PROFICIENCY

English (Understanding, Speaking, Reading and Writing)

Hindi (Understanding, Speaking, Reading and Writing)

Punjab (Understanding and Speaking)

All information provided above is true and best of my knowledge. One of biggest possession I have is integrity and attitude to learn & work hard.

GURJEET SINGH

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