Project Manager

Khalid Darargeh, MS, PMP, CSM

Towson, Maryland **286

****.********@*******.*** 410-***-****

Highlights of expertise:

Program Management:

• Custom Software Development

• Systems Engineering

• System Migrations/Integrations

• Enterprisewide Implementations

• Project Scheduling

• Client Relations & Presentations

IT Project Lifecycle:

• Process Optimization

• Requirements Analysis

• ROI Analysis

• Costing & Budgeting

• Testing/QA/Rollout/Support

Value-Added Leadership:

• Team Leadership

• Cross-Functional Supervision

• Team Building & Mentoring

• Business & IT Planning

• Vendor Management

Technical Proficiencies: Oracle, Salesforce, Power BI, JIRA, C, ASP, MS Office, MS Project PROFESSIONAL EXPERIENCE

THINK SYSTEMS, Baltimore, Maryland

Program Manager at Ciena, Hannover, MD, 2020

• Led 3 cross-functional agile delivery teams (IT, sales ops, finance, order management) in 4 different locations (England, Maryland, California, and India) to deliver sophisticated custom Salesforce components to realize best-in-class sales management.

• Delivered an integrated cross-functional data mastering solution to resolve data conflicts between Oracle, Salesforce, and Informatica that reduced the approval cycle time from 3 days to 4 hours.

• Completed the development of the Internal Audit Management Tool to examine and audit user permissions for 40 internal financial systems and customized tools.

• Introduced a process re-engineering project to improve and consolidate end-to-end processes for quotes, bids, partner access, supply chain, and finance, resulting in a 50% automation of customer purchase orders.

• Strengthened the internal project management standards by creating user templates for project requirements, acceptance criteria, and risks, thus reducing the rework effort by 40%. PMO Director at ConnectiveRX, Whippany, NJ, 2018

• Collaborated with the Chief Technology Officer CTO on current and future strategy to oversee IT Portfolio governance and management that completed the delivery of 350 IT projects in 9 months.

• Restructured the IT Project Management Office to function as a strategic Center of Excellence, which defined project management standards for a high-volume pharmaceutical-based IT Organization with 6 DevOps agile teams and 100 resources.

• Established the overall portfolio management initiative by integrating demand management, prioritization, and estimation planning to ensure appropriate company resources utilization to the most impactful projects, thus providing visibility for executive decision-making.

• Created business strategies that improved project planning, mitigated potential risks, improved cost performance by 30%, and ensured that project activities aligned with business objectives.

• Enhanced the requirements gathering processes, interface analyses, backlog grooming, and estimations for an estimated 35% decrease in project delivery time and efficiency gain in operations.

• Collaborated with product owners to define product road maps, Proof of Concepts (POC), and Minimum Viable Products (MVP) for the top 10 client portfolios. Khalid Darargeh, MS, PMP, CSM

ARCH SYSTEMS INC, Baltimore, Maryland

Program Director, 2015 – 2018

• Built a talented cross-functional team of 25 business analysts, programmers, developers, and statisticians that partnered with stakeholders to create a productive working relationship.

• Spearheaded the strategic direction and leadership for the development and implementation of the Electronic Clinical Quality Measures (eCQM) program at the Center of Medicare and Medicaid, which received excellent CPAR’s from the client.

• Facilitated eight Agile methodology coaching and mentorship courses to the team members.

• Developed technical, financial, and project models to support the business development team responses for RFP’s resulting in 3 significant contracts and 15 million in added revenue.

• Crafted precise reporting templates and dashboard for project statuses to stakeholders and executive sponsors, which encompassed budgets, estimation, scheduling, and resource planning. LIBERTY TAX SERVICES, Baltimore, Maryland

Operations Director, 2009 – 2015

• Directed the business development operations for franchise area developers (120 locations with 2500 employees).

• Authored 15 leadership and coaching programs to support franchisees expansion of business operations, and increased revenues by 75% over a 3-year plan.

• Transformed 3 critical management methodologies to lead the teams while ensuring accurate implementation of the company’s business management and customer service policies. SOLBOURNE COMPUTER, INC., Boulder, Colorado

Senior Project Manager, 2006 – 2009

Scope of Technologies: Oracle E-Business Suite, Oracle Accelerators, data loads, HR Workbench

• Led the project management practice while overseeing the daily operations of a project team consisting of 13 functional and technical professionals.

• Pioneered project actuals to budget (ATB) template to deploy projects on-time, within budget with 100% accuracy.

• Promoted a collaborative work process to improve communication between the team and client representatives, which resulted in 25% quality improvements in project deliverables. Additional experience with The Boeing Company at Goddard Space Flight Center, Northrup Grumman Corporation, Computer Sciences Corporation, and Anne Arundel Community College. EDUCATION/TRAINING

Doctor of Business Administration (DBA), Leadership WALDEN UNIVERSITY, Baltimore, Maryland, Expected 2020 Master of Science, Adv. Management of Information Technology STEVENSON UNIVERSITY, Pikesville, Maryland 2003

Bachelor of Science, Computer Science

TOWSON STATE UNIVERSITY, Towson, Maryland 1992

Professional Certification

Project Management Professional (PMP), 2005

Scrum Master (CSM), 2016

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