Engineer Service
Resume:
RAHUL RAJ
(OM)
************@*****.***
Career Objectives
To attain the confidence of the company using my expertise in the field of Automotive Engineering, with my innovative designs and presentations, thereby approaching a positive growth for my career along with the cherished reputation of the organisation.
Professional
Summary
Solution-oriented, analytical and integrity-driven A self-motivated team player with the skills to coach mentor and motivate others Areas of expertise include:
ENGINEERING SOLUTIONS
COMMUNICATION SKILLS
TRAINING
TEAM DYNAMICS
PROACTIVE LEADERSHIP
TECHNICAL SKILLS
Employment
history
SERVICE ENGINEER, MOOSA ABDUL RAHMAN HASSAN AND CO. LCC. Muscat Dec. 2019 – Present
Enhancing customer satisfaction
Adhering to the dealer principles by Designing automotive programs to increase productivity and customer satisfaction
which includes to the warranty settlements, improvisation of dealer infrastructure, parts inventory
Training to dealer service personnel
Maintaining high safety standards
Ensuring of 5s activities
Diagnosing and solving complex technical concerns Coordinating with insurance companies for the warranty claims.
Educate and train service advisors and technicians about service bulletins Monitoring of shop floor mechanical activities and
also establishing key Process Index (KPIs).
I am also Technical Assistance Contact (TAC) personnel for General Motors Middle East for GMC Oman.
DIAGNOSTIC ENGINEER, CANDOUR AUTO TECH. Trivandrum, Kerala Mar. 2018 – Nov. 2019
Mechanical & Electrical Diagnosing of European Cars which include Audi, Mercedes Benz, BMW, Skoda, Volkswagen.
To do pre and post quality inspection of the vehicle as per customer complaints. Finding trouble codes and rectify the fault.
Going to other Car garages across Kerala for Fault diagnosis, Programming & Coding. Maintaining high safety standard
Skills
MANTRA 4x4 : Xendry fault findings & Repair
guidance
VAMTAC: EDT2 fault findings
GMC: Picoscopic vibration analysis
GMC: GDS2 diagnosis,fault findings & Repair
guidance
SUZUKI: SDM fault finding & repair guidance
Mercedes Benz : MB Star scanning and fault
diagnosis
Audi, Skoda & Volkswagen : ODIS & VAS
Scanning and fault diagnosis Elsawin wiring
diagram
BMW : ICOM Scanning and fault diagnosis
SERVICE ADVISOR, HERCULES AUTOMOBILES INTL' PVT LTD. Trivandrum, Kerala
Feb. 2016 – Mar. 2017
Asks customers to explain specific vehicle issues.
Takes detailed notes about symptoms based on customer testimony. Enters customer information into system database.
Inspects vehicle to further analyze the problem.
Advises customer on necessary repairs and maintenance. Works with customer to formulate the best service plan for their budget and needs. Draws up work order.
Assigns service to specific mechanic.
Assists mechanics in completing repairs.
Provides cost estimates to customers.
Provides billing statements and explains billing details. Inspects work completed by mechanics.
Education
Bachelor Of Technology (B-Tech), Mechanical Engineering, Kerala University, Kerala
May. 2015
Training and
Certifications
RT (Radiographic Test)
UT (Ultrasonic Test)
MT (Magnetic Particle Test)
PT (Penetrant Test)
PIPING ENGINEERING
KERALA AUTOMOBILES LIMITED(KAL)
HLL LIFE CARE LIMITED (HLL)
TRAVANCORE TITANIUM PRODUCTS LTD
KERALA STATE ROAD TRANSPORT CORPORATION(KSRTC)
SERVICE ADVISOR at HERCULES
AUTOMOBILES INTL PVT LTD
CANDOUR AUTO TECH PVT LTD
MOOSA ABDUL RAHMAN HASSAN AND CO. LLC
Personal
Dossier
Date of Birth : 09-03-1993
Father’s Name : M Rajasekharan Nair
Linguistic Abilities : English, Hindi, Malayalam and Tamil Passport Number : K273125
Nationality : Indian
Postal Address : Thiruvathira, Bgra 88, Indiran Nagar, Peroorkada, Trivandrum
Contact this candidate