Account Director/Project manager

CAROL VINCENT

*** ***** ***** **** 510-***-****

San Leandro, CA 94577 ********@*****.***

SUMMARY

Senior Account Director/ Senior Project Manager with 30+ years of experience in management of all aspects of trade show displays, museum displays and renovations, corporation showrooms and event planning. I worked closely with marketing professionals and designers to create a display that best showcased their product, worked within an established budget and met time critical deadlines. I am very capable of handling various projects simultaneously and thrive on a fast-paced work environment. I enjoy working in a field that changes frequently with new products and services which require research and training to update my skills.

PROFESSIONAL EXPERIENCE

CZARNOWSKI DISPLAY SERVICES, HAYWARD, CA JANUARY 2006 – PRESENT

Manager of Client Services Northern California – January ‘14 to Present

-Challenged to drive productivity and efficiency improvements within the northern California office. Assumed leadership for all staffing, training and development, work allocation, performance management, process reengineering, best practices and customer management. Leveraged existing software applications to improve productivity. Oversaw a staff of 6 team members and over 100 customers worldwide.

-Managed strategic partnerships with both internal and external business units; identified business needs and opportunities; established priorities; and allocated resources to maximize client satisfaction.

-Provided thought leadership and best practices, both internally and externally, around business transformation.

Senior Account Manager – January ‘06 to January ‘14

-Responsible for managing the custom projects for one account executive. Managed 20+ projects simultaneously with upwards of 20 vendors per project. Most projects spanned a 2-6-month time frame. Handled 4 million in sales support per year.

-Helped closed sales as part of the production team. Supplied creative input and quick-thinking ideas to help display product most efficiently and within desired budget.

-Responsible for the transfer of information from the client to our internal and external production team.

-Responsible for all costs incurred throughout the production process, internal and external. Worked with the client to help develop cost savings from start to finish.

-Developed excellent relationships with clients, vendors and fellow employees.

-Worked closely with the fabrication manager and estimator to create a higher quality product and reduce margin of error in order to keep internal costs within budget.

-Supervised off-site installations of trade show displays, and office interiors.

-Trained new Account Managers on “Best Practices” and internal procedures.

ARENA EXHIBITS, SAN FRANCISCO, CA JULY 1997 – JANUARY ‘06

Senior Project Manager – March ‘03 to January “06

-Cost Estimating: established construction methods, materials needed, appropriate vendors, pre and post show expenses and offered creative suggestions to keep the project within an established budget.

-Project management: Hired and supervised various vendors, established deadlines, ordered needed materials, supervised in house employees and demanded a high standard of quality. Worked closely with the client throughout the entire project to help establish most effective product show casing, drawing potential clients and establishing promotional materials. Filled out and submitted all show related forms upon client request. Developed excellent relationships with clients and vendors.

Director of Operations, CFO, Owner & Co-founder – July 1997 to March 2003

-Worked closely with our lawyer to set up all aspects of our business, registered with all government organizations, set up bank accounts and acquired all business licenses.

-Set up all accounting payables and receivables, payroll and employee benefits. Responsible for all invoicing, collections, commission reports, purchasing, payables and receivables.

-Reviewed profit/loss statements, marketing strategies and ideas for new business.

-Set up accounts with vendors and a distributorship with a national tradeshow display manufacturer.

Clients include: Wells Fargo, Bank of America, Echelon, Peerless Coffee, Pomegranate, APL, OSIsoft, DMG World Media, Charles Schwab, Ducati, Music Match, NEC Electronics America, California Door Corporation, Monterey Mushrooms, Zilog and Genisoy.

GENERAL GRAPHICS EXHIBITS, SAN FRANCISCO, CA JULY 1988 – JULY 1997

Senior Project Manager – Sept. ‘89 – July ‘97

-Responsible for managing the custom projects for four account executives. Managed 30+ projects simultaneously with upwards of 20 vendors per project. Most projects spanned a 2-4-month time frame.

-Helped closed sales as part of the production team. Supplied creative input and quick-thinking ideas to help display product most efficiently and within desired budget.

-Responsible for all costs incurred throughout the production process. Worked with the client to help develop cost savings from start to finish.

-Developed excellent relationships with clients, vendors and fellow employees.

-Worked with company owner to review cost vs. actual expensives and to help improve internal profit margins by 2-5%. Worked closely with the fabrication manager to create a higher quality product and reduce margin of error in order to keep internal costs within budget.

-Supervised off-site installations of trade show displays, office interiors and museum renovations.

Clients include: Berkeley Systems, Core-mark, Schiller Group, Hawaii Maritime Museum, Hoover Institute at Stanford University, Dryers Ice Cream, Alcatraz, National Park Service, Oakland Zoo, San Francisco Zoo, Del Web Housing Developer, Logitech, Skidmore Owings and Merrill, Gordon Chun Architects, PG&E, Komatsu and Bank of America

EDUCATION

Continued education classes in business management and computer training

BFA – Kansas City Art Institute

Major area of study in printmaking

Minor area of study in ceramic sculpture

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