Training Manager
Resume:
Mak Kishun
Global Workforce
Development and
Strategic Change
Personal Info
Phone
*********@*****.***
https://www.linkedin.com/in/makkishun
/
Skills
Six Sigma Green Belt
Leadership: Building and Managing
Remote/Global Teams
Project Management
Performance Measurement
Business Culture Mapping and
Change
Strategic Planning and OKR
Development
Process Optimization and Quality
Assurance
Adult Learning Theory; Best Practices;
and Organizational Psychology
Relationship Building: Influencing and
Motivating Teams
Developing Metrics and Data Analysis
Compliance and Audit Preparedness
Global organizational development leader and change agent with over 10 years experience in transforming global work cultures into centers of excellence. Adept at leveraging skills and expertise gained from a background in Risk Management, Operations, Adult Education, Organizational Psychology and Behavioral Intelligence, to re-image programs and deliver value- added enterprise solutions (at scale) with an expense management focus. Extremely agile and culturally responsive collaborator who thrives in high-growth, Start-up environments; in addition with geographically spread teams in Europe, India and Latin America. Values: Uncompromising Ethics, Courageous Determination, Intentional Collaboration and Purposeful Innovation
Experience
2019 -
present
Head of Global Training and Development
Altisource
Responsibilities
•Deliver a learning ecosystem that enables employees to improve and integrate newly developed mind sets, skills, behaviors and expertise directly into their work.
•Manage, develop and motivate offshore teams (24 Direct Reports) to drive enterprise-wide learning solutions and strategic initiatives.
•Develop the vision, strategy and road map for an workforce of agile learners across Operations, Management and Technology groups. Achievements
•Played a pivotal role in catalyzing the cross-skill efforts across four business units, resulting in a $200,00 quarterly labor cost savings; in addition, positioned L&D as a business value-add by producing solutions that increased productivity which resulted in a revenue gain of $415,000.
•Scaled a technology solution that resulted in a $214,000 cost savings for Operations.
•Successfully led the organization through Covid-19 business continuation global ramp-up and expansion efforts which positioned business units to have fully trained staff in key production environments; this enabled the company to take on new clients and volume that would generate $10M in revenue. 2017 -
2019
Head of Training and Talent Management
GKN Driveline
Responsibilities
•Developed the Global Learning and Development Strategy for the business and led change management programs that impacted a manufacturing workforce of 10,000+ employees.
•Building and steering the SCO L&D knowledge management process to improve performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organization.
•Served as a HR Advisory Team member to provide performance and organizational development consulting.
Achievements
•Developed metrics that produced value added analytics which illustrated the Competency Standing for the U.S. Territory, in the areas of -- Leadership, Production, Operations, Safety and Quality.
•Erected two production training programs that provided a sustainable method for growing
and validating technical skills among the hourly workforce.
•Implemented a solution that managed On-boarding; compliance monitoring; skill validation
and training, resulting in a 40% ROI within four months. 2013 -
2017
Vice President of Learning
Indusgeeks
Responsibilities
•Led 15 Learning and Development Managers charged with supporting the organizational development and training initiatives of 40 global organizations EMEA, Americas and India.
•Oversaw the design, development and implementation of a Learning Services portfolio of 100 Signature clients, ensuring best practice for content selection, delivery method and reporting necessary for tracking the learning of a combined total of 713,000 employees, achieving an 85% retention and knowledge transfer rating.
•Managed internal and external client content curation teams, vendor negotiations and program integration of Virtual Reality/Serious-games training solutions for several Fortune 500 companies.
Achievements
•Managed client content curation and vendor negotiations and program integration of Virtual Reality/Serious-games training solutions for several Fortune 500 companies.
•Conducted a CNA to identify the organizational needs of 20 locations and collaborated with HR Managers and Operations leaders to develop solutions related to culture, associate performance and leadership development.
•Developed, deployed and managed a 2-Phase/Blended Learning Sale Force Development Academy that resulted in 13-25% increase in sales targets. 2009 -
2013
Regional Digital Teaching & Learning Project Manager State of North Carolina - Dept. of Public Instruction Responsibilities
•Responsible for providing consultative services on instructional technology implementation integration and implementation for two regions in the State of North Carolina.
•Managed the implementation of the Homebase platform project by establishing instructional and integration goals, timelines, responsible parties and learning goals, and outcome measures for agency and government reporting Achievements
•Directed the implementation and marketing initiatives targeting and penetrating 22 local education agencies which generated $1,350,000 of opt-in revenue for the State Education Agency.
•Developed and monitored a Learning Network for top-tier educators that provided support on mandatory guidelines; system features and operations, and the long-term benefits of purchasing the technology platform. Education
2014 Northcentral University
Ed.D. - Adult Learning/E-Learning and Organizational Change 2011 Benedictine University
M.Ed. - Reading and Literacy
2018 -
present
NCSU
Six Sigma Series- Green Belt
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