Customer Service Manager
Resume:
DANIEL ROCHE
Winter Springs, FL *****
******************@*****.***
Authorized to work in the US for any employer
DRAMA TEACHER
Dominion Christian School - Reston, VA
August 2015 to January 2020
Created theater program for this private Virginia school. Taught theater classes to 5th to 12th grade. Directed and produced four annual school productions. Collaborated with students to create successful annual Coffee House Nights. Mentored middle and high school students. Used the schools RenWeb system to record grades, attendance, submit report cards. Reported directly to Headmaster.
COMPANY MANAGER
Continental Productions - Washington, DC
January 2019 to September 2019
Continental Productions - Washington, DC
January 2019 to September 2019
Arranged travel and housing for NY based cast and crew to travel and live in DC for 8 month DC run of this major Broadway musical
Supervised 30 company members, helped resolve any problems and reported directly to NY based Producer and General Manager
Submitted bi-weekly payroll to paymaster
Once opened, supervised each performance to assure artistic integrity intended by NY based Director, Choreographer, and Music Director were met
Arranged background checks and secured security badges for each company member Scheduled any brush up rehearsals with venue (Museum of Bible) Scheduled and helped run auditions for replacement cast members HEAD OF DONOR RELATIONS
Fellowship for Performing Arts - New York, NY
January 2011 to June 2015
CUSTOMER SERVICE RELATED. Developed system of thanking all donors and executing special "touches" for major donors. Kept donor database up-to-date
Acted as donor "concierge", when donors visited NYC arranged hotels, dinner reservations, and secured house seats to top Broadway shows, etc
Arranged fundraising dinner events in over 30 major U.S. cities, including vetting database of all U.S. donors to select invitees
Worked closely with dinner event venues to create rich and memorable experiences for donors and guests Additionally, assisted with Listeners Bible customer service and product fulfillment WORK EXPERIENCE
Welcomed visitors to office, communicated arrival to team and managed visit expectations Helped in development of new theatrical productions that are currently on tour around nation OWNER, ARTISTIC DIRECTOR
Big Leap Productions - Chicago, IL
January 2005 to January 2011
Owner of this commercial Production Co. (LLC)
Raised and managed $850,000 capital.
Hired/supervised AEA actors/SM, as well as all professional non-union staff Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations Reported to investors for this for profit enterprise Booked/scheduled rehearsal spaces and theatres
Once shows opened, supervised each aspect of open-ended runs B.A in Communications
Wheaton College - Wheaton, IL
1993
B.F.A in Acting in Acting/Directing
Syracuse University - Syracuse, NY
1989
SKILLS
Show Direction/Producing
Welcoming guests
Donor Relations and Fundraising
Staff supervision
Customer Service
Strong verbal communication
Upselling
Teaching
EDUCATION
SKILLS
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