MALIK SHIRAZ AHMED
E- mail. ***********@*****.***
CARRIER OBJECTIVE:
To pursue a challenging career in the customer care and support by being associated with a very prestigious and esteemed organization in order to ensure, develop and use my capabilities and skill for the expansion of the organization and to give the best of my effort and ability in every aspects I can
R E S U M E
WORK EXPERIENCE:
Al Murooj Rotana Hotel and suites 9Oct 2010 to 9 Nov 2012
Sheikh Zayed Road (Dubai) Driver
Job profile:
Daily checking all the hotel vehicles.
Always maintain the vehicles up to standard.
Airport Pick Up and Drop Off For Hotel Guests.
Communicates effectively with guests & Colleague.
Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations.
Controls all guest car keys and Hotel Vehicles.
To Report any equipment failures/problems to the maintenance department.
Assist the Chief Concierge on duty in any task outlined/detailed by him/her.
Al Murooj Rotana Hotel and suites 9th Oct 2007 to 8th Oct 2010
Sheikh Zayed Road (Dubai) Security Officer
Job profile:
Administrating and operating close circuit Television.
Operating interim software and pelco systems and multiplexers.
Saving record of important incidents and logging all information.
Maintaining a smooth operation of cameras and DVRs.
Focusing the local rules and meeting standards given by Dubai police.
Monitoring public areas and guest areas to ensure guest’s safety.
Configuring and operating El Safe and guest’s room to secure their belongings.
Ensuring Fire safety by monitoring Firefighting equipment.
Making reports of guest and staff accidents and provide them First Aid.
Taj Palace Hotel (Deira) Dubai 13august 2006 to 5 august 2007
Security officer (911 Security Services)
Responsible for incoming and outgoing RGP’s and NRGP’s.
Assist security manager by providing and maintaining key records and filing.
Administrating and operating close circuit Television.
Operating interim software and palco systems and multiplexers.
Saving record of important incidents and logging all information.
Maintaining a smooth operation of cameras and DVRs.
Focusing the local rules and meeting standards given by Dubai police.
Monitoring public areas and guest areas to ensure guest’s safety.
Configuring and operating El Safe and guest’s room to secure their belongings.
Ensuring Fire safety by monitoring Firefighting equipment.
Making reports of guest and staff accidents and provide them First Aid.
Professional Skill:
Greeting and entertain the Guest with a smile.
Giving attention of Guest upon their request or arrival. Ensure safety of the Guest within the hotel area.
Applies artificial respiration and first aid to all staff and guest who encounters accident during the time of staying in the hotel.
Protect lives and properties.
Follow instruction from the security manager and security supervisor.
Maintaining place and order in the vicinity area.
During due period, keep alert and observe everything with a right or hearing.
Coordinating with HOD in conducting fire training for staff.
Maintaining the key register to issue and collection of duplicate keys.
Advice security manager on security related issue.
To ensure that office system are in place.
Taking rounds of the hotel and ensuring that all areas have seen covered and make observation on the log of any incident.
Monitoring all the hotel areas by CC TV system and storing video recording in the proper format of required period.
Open El-Safe as and when there is a requirement.
Maintaining keys and all registers and security system.
Able to work as a team and work for long time.
Served the customer with total satisfaction.
Able to work under pressure.
Maintain cleanness on the duty place or area.
Performed other task that may be assigned from time to time.
Able to solve the Guest complaints with a friendly atmosphere.
CC TV operating system and know how to handle with care.
COMPUTER KNOWLEDGE:
A complete knowledge of Ms. Office.
Internet surfing, receiving and sending of E-mails.
Hobbies: listening music, playing cricket, Internet browsing
Language known: English, Hindi, Punjabi (fluently in speaking, reading and writing)
TRAINING & COURSES:
Fire Procedures
Customer Care & Services
Superior Services
Guest Relations
English language course
Hospitality Foundation Module
First Aid training
Fire Systems
Guest service and gift training
E-Squad (Member of Emergency Team)
Educational qualifications:
Faculty of arts (graduation) Punjab University Lahore Pakistan
PERSONAL DETAILS:
Name: MALIK SHERAZ AHMED
Father’s Name: MALIK MOHD. RAZA
Nationality: PAKISTANI
Date of Birth: 23 SEP1977
Marital Status: Married
Religion: ISLAM
Language Skills: ENGLISH, URDU and BASIC ARABIC
Driving License: Manual (Light) issued in Dubai (UAE)
Dear Sir/Madam,
I am currently in Pakistan and looking for a job of driver.
References are available upon requirement, I certify here by that the above information is true and correct to the best of my knowledge and believe