Customer Service
Resume:
Jazmene Jones
***************@*****.***
Atlanta, GA 30315
SUMMARY
Safety-conscious Crew Member with 5 years of experience in Customer service Expert in assembling and maintaining any equipment with knowledge of Phone use and repairs. Fast-acting and tough individual with dedication to effective collaboration.
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Enthusiastic eager to contribute to business success. Experience providing quality work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
SKILLS
Schedule management
Process improvement
Business operations
Planning and coordination
Customer service
Inventory management
Team building
Communications
Team management
Organization
EXPERIENCE
Crew Member
Atlanta, GA
Grady Health System/ Jan 2019 to Aug 2020
Upheld high standards of productivity and quality in all areas of operations.
Kept activities moving smoothly by coordinating schedules and personnel.
Drove team success by completing assigned task quickly and accurately.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Fulfilled additional crew-related duties, including taking orders and Troubleshooting, to maintain nonstop operations.
Remained mindful of workplace safety according to predetermined specifications.
Customer Service Cashier
Atlanta, GA
Dollar Tree/ Sep 2016 to Apr 2019
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Processed returned items in accordance with store policy.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
EDUCATION AND TRAINING
Fashion Design
Georgia State University
Atlanta, GA
Honor Roll 2019
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