Manager Support

Danette M. Muzic

***** ******** ***. • Cleveland, OH 44135

815-***-**** • ***********@*******.***

Summary:

Exceptional home care and hospice administrative professional with over 12 years of experience. Successful regional operations management of multi-site locations and agency start-up experience. Extensive record of providing oversight, education, and resources for hospice support services including bereavement, volunteer, social work, spiritual care, and music therapy. Proven ability to oversee the day to day operations of a Home Care Agency and training of staff. Experienced in creating education related to suicide awareness, end of life, grief, family dynamics, clinical documentation, spiritual and cultural sensitivity, and program specific topics. Special expertise in hospice Medicare benefits, transition to electronic medical records, and creation of support group programs and guidebooks. Masters of Arts in Counseling Psychology.

Professional Experience:

Interim HealthCare 2019-2020

Regional Director of Hospice Operations

Provided leadership to multiple sites, including start-up

Spent considerable time on turning around parent agency with many issues: Hired Administrator and Clinical Director, enhanced compliance through education and QAPI initiatives, CHAP and Emergency Prep protocols, initiated Psych/Soc. On-call expectation

Increased profit margins by managing labor and DME/Medications usage

Developed processes for clinical and operational improvements resulting in enhanced clinical audits and financial success

Standardized clinical documentation and best practices across the company

Developed COVID-19 Crisis calls for company-wide support

Provided guidance for CHAP survey readiness

HCR ManorCare, Toledo, OH, 2008 – 2019

Manager of Support Services (2012-2019)

Provided education, consulting, auditing, and mentoring of hospice support services staff including volunteer coordinator, bereavement coordinator, social workers, and spiritual care, and music therapy professionals.

Traveled to nearly 100 agencies in 25 states to provide education, auditing, orientation for hospice support services, and electronic medical record transitions using Homecare Homebase.

Prepared audit clinical documentation, audited bereavement and volunteer programs according to company and Medicare standards; provided education to agencies on an as-needed basis according to audit results.

Oversaw any action plans and follow-up accountability required by audit results.

Created HCHB documentation and Care Plan development training, Care Plan frequencies, and Best Practice education to communicate company policies and Medicare regulations live or by webinar.

Selected Accomplishments:

Developed an 8-session caregiver support group for Alzheimer and Dementia caregivers.

Created a participant guide offered to patients, families, and the community to increase awareness, strengthen relationships with care facilities, and provide a unique and comprehensive opportunity for support to caregivers.

Developed a restorative writing support group for the bereaved in hospice and the community; provided in-person writing sessions to each division, allowing individuals to process their grief privately while supported by a community of others.

Developed guidebooks for bereavement, volunteer, spiritual care, social work, and music therapy professionals to communicate the company vision, standards, and compliance.

Danette Muzic • Page 2

Transitioned agencies to the electronic medical record Homecare Homebase by creating pathways, goals, and interventions, as well as creating audit tools for social work, spiritual care, and bereavement professionals.

Developed a quarterly bereavement newsletter, with 25,000 in circulation.

Revised the Vigil Volunteer Guidebook.

Home Care Administrator (2011-2012)

Responsible for day to day operations of the home care agency supporting approximately 125 patients in the Milwaukee and Kenosha Wisconsin areas.

Managed 50 professionals, including Social Worker Office Manager, Director of Professional Services, Team Coordinator, Physical Therapist, Occupational Therapist, Account Liaison, Speech Therapist, RN Case Manager.

Developed and administered the agency’s budget; maintained P&L; managed budget and bill hold process to ensure timely submission of OASIS to CMS.

Developed a relationship with a sister hospice to effectively coordinate the transition of eligible home care patients to hospice.

Oversaw recruiting, hiring, and training; facilitated clinical training for completion of OASIS.

Selected Accomplishments:

Improved IDT process by empowering the DPS to lead meetings, creating a patient/census grid with pertinent information for each meeting, and clarifying the role of the home care and hospice transitional RN.

Improved patient start of care response time by implementing a process for PTs to give open blocks of time for potential admissions.

Obtained physician face-to-face documentation for admission of all home care eligible patients to ensure compliant billing.

Improved program by making leadership changes, creating policy and procedure, and making updates to meeting organization, payroll review, and team coordinator productivity.

Bereavement Coordinator (2008-2011)

Oversaw case management of 300 bereaved; offered bereavement support to community individuals and care facility residents and staff; provided bereavement support to patients and families on hospice care.

Acted as a trainer for the Circle of Care course.

Developed quarterly support seminars on grieving.

Traveled the region to evaluate and mentor other bereavement coordinators.

Selected Accomplishments:

Voted regional Bereavement Coordinator of the year for 2009 and 2010.

Provided regional mentoring and teaching for bereavement programs in the company.

Created monthly regional bereavement coordinator support calls to allow coordinators in the region the ability to collaborate with one another.

Provided one on one training, including compliant completion of documentation and evaluation of programs for best practice implementations.

Computer Skills:

Microsoft Word, Microsoft PowerPoint, HomeCare HomeBase, Crescendo, Procura

Education:

M.A. in Counseling Psychology, cum laude, Trinity College, Deerfield, IL

B.A. in PE K-12, Trinity College, Deerfield, IL

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