Customer Service Assistant
Resume:
SETSHEGO SENAKGOMO
*****************@*****.***
*** ***** ** ********* ******** 0084
Dear Sir/Madam
I am writing to express my interest in the Receptionist position. I have completed my National Diploma in Tourism Management. I believe my communication skills as well as my technological skills make me an ideal fit for the position. I have strong written and oral communication skills. At my current job, I greet clients and suppliers on a daily basis, answering questions about the company and directing people to the correct offices. I also receive calls and make calls to suppliers and clients to confirm appointments, and send emails every day to clients and suppliers. I have experience in a variety of software programs, including Microsoft Office and Quicktrav. I also do invoicing in the office. This has helped me with being able to pay more attention to detail, be accurate and solve problems. I work well in a team and I always strive to achieve my goals or deadlines both individually and in a team. My background and skills make me an excellent candidate for this position. Thank you for your consideration. I look forward to hearing from you to arrange a time to speak in person. Yours Sincerely,
Setshego Senakgomo
2016-2019
2015-2016
2010-2014
12-11-2018 -
Present
01-08-2018 - 09-11-
2018
SETSHEGO SENAKGOMO
*****************@*****.***
222 Eloff St Eloffsdal Pretoria 0084
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Education
Tshwane University of Technology
Diploma in Tourism Management
NQF Level 6
Boston City Campus and Business College
Certificate in Tourism
Certificate
Dalpark Secondary School
Matric
Experience
Travel Adventures International
Admin Clerk
Greet and welcome guests as soon as they arrive at the office Answer, screen and forward incoming phone calls
Operating the switchboard
Ensure reception area is tidy and presentable, with all necessary stationery and material Provide basic and accurate information in-person and via phone/email Arrange travel and accommodations, and prepare vouchers Generating accurate, complete, and timely invoices using billing software. Assist with follow ups of Complaints
Forward the response to the Complaints department
Perform administration duties for Operations
Assist Management with projects when required
Invoicing
Datacapturing
Filing
Printing
Ordering of office supplies
Stock Control
Customer service
Opening and closing of office daily
Managing travel arrangements
Incense Haven Shop
Shop Assistant
Assisting customers in locating desired shop items Informing customers of shop promotions to encourage purchases Processing customer payments using the shop's Point of Sale (POS) system Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
Skills
Problem solving Decision making Time management skills. Multi-tasking and management of multiple priorities. Good presentation and good communication skills both written and verbal Good computer and web skills
(Microsoft Word, Excel, PowerPoint and Outlook as well as Quicktrav) Able to work in a team and independently Service delivery driven Able to interact effectively with all levels Strong administrative skills Ability to handle office matters professionally Can work under pressure and meet deadlines Achievements & Awards
Top achiever/learner at Boston City Campus and Business College. Trained a new receptionist. Opera PMS Global Positioning System Travel Agency Operations TourplaniS V2 Domestic Fares and Ticketing (Virtual Galileo) Galileo Amadeus QuickTrav Summit
Reference
Thembi Malatjie - "Travel Adventures International " Supervisor
******@********.**.**
Ayanda Mando Senakgomo - " Incense Haven Esoteric Shop " Manager
****@************.**.**
Ziphelele Mtsi - "Boston City Campus and Business College " Training Advisor
Contact this candidate