Customer Service Assistant

GALLATH SAMPATH WEERARATHNA

Phone: +974-****-****

Email: ********************@*****.***

“A dependable, well-presented, and determined team player, who can be relied to achieve consistently high standard in both performance and accuracy. A people-person and an effective communicator who develops and maintains stable interpersonal relationship.” WORK EXPERIENCE:

Shop Team Leader Retail Operations & Sales July 2014-July 2020 Qatar Airways/ Qatar Duty-Free (Doha, Qatar)

As a Shop Team Leader, I managed shift operations on the shop floor.

Provides team service delivery-store training, coaching, development, disciplinary, and performance appraisals.

Ensure high levels of customer satisfaction to all stakeholders of Hamad International Airport

(HIA), reinforce the GUEST model on the shop floor.

Implement store layout, visual merchandising, stock and fixture positioning in accordance to brand guidelines.

Achieved shop sales targets on a daily basis by the effective deployment of staff and managing of stock.

Examined merchandise to verify that it was correctly priced and displayed.

Focused on sales, customer service, staff allocation, cash spot-checks, stock checking, giving cash change, refunds and shift closing.

Investigation of cash variance for staff.

Dealing in customer refunds and any other discrepancies.

Conducted store inventories once per quarter.

Managed smooth and efficient handover to the next shift.

I am responsible for assisting the on Duty Manager in the absence of the Supervisor Sales Assistant

Qatar Airways/ Qatar Duty-Free (Doha, Qatar) September 2012-July 2014

Provide excellent customer service and acquired very good product knowledge.

Meet and assist customer needs and explain product features and promotions.

Responsible for processing cash and card payments and balancing cash registers with receipts.

Replenishing stock displays while maintaining the merchandising guidelines. Sales Executive July 2011- July 2012

Flemingo Duty-Free (Colombo, Sri Lanka)

Provides excellent customer service to all stakeholders: employees, customers, and passengers.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Responsible for processing cash and card payments and balancing cash registers with receipts.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers with the use of my product knowledge.

Receiving and storing the delivery of large amounts of stock.

Keeping up to date with special promotions and putting up displays. Customer Service Assistant

Alpha Orient Lanka (Colombo, Sri Lanka) July 2009- June 2011

Respond to customer calls, emails, and answers customer queries about product services.

Process orders and ensure they are fulfilled.

Handle customer complaints or concerns.

Log all contacts in our customer database system accurately.

Perform general administrative tasks, such and copying and filing.

Generate monthly, quarterly, and annual reports for management.

Use company literature and available training resources to stay up-to-date on product Store Assistant August 2006- July 2009

Alpha Orient Lanka (Colombo, Sri Lanka)

Deliver excellent customer service that ensure ongoing sales and high levels of customer satisfaction.

Work with customers to determine their needs.

Assist in ensuring that the product presentation area is clean and organized.

Developed and cultivated strong buying relationships with customers. SKILLS

Able to communicate effectively in English, Sinhala, Arabic, and Hindi.

Can deal well with people from various background.

Established leadership skills and a good team player.

Decisive to learn the new standard operating procedures, strategic planning, principles of the organization to fully utilize my knowledge and skills in serving others.

Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, and knowledgeable in editing software such as Adobe Photoshop, and basic In Design.

Strong background in the field of retail and customer service. EDUCATION

St. Martin De Pores College Joseph Vaz College

Passed G.C.E. Ordinary Level (2002) Passed G.C.E. Advanced Level (2005) TRAININGS AND SEMINARS

HIA Reinstating Operations Generic (2020)

HIA Airside Safety Awareness

Handling Bomb Threat Calls

Fire Safety and Security Awareness

Supervisory skill training (2019)

Coaching and feedback

HIA- General Security Awareness

Data Protection and Privacy Awareness

Office and Information Security Awareness

HIA-Business Continuity Awareness

Comprehending Competencies (2018

Diageo Product Training (2017)

Followed IELTS in British Council. (2012)

Louise Royer Cognac Liquor Training

Completed a Business Communication Skills Program. (2010)

Completed Sales and Marketing Training Forum. (2008)

Completed a Computer Certificate Course in Malgo Computer School. (2005) PERSONAL DATA

Age : 34

Gender : Male

Citizenship : Sri Lankan

Civil Status : Married

Date of Birth : 9 September 1986

Place of Birth : Chilaw, Sri Lanka

REFERENCES

***available upon request***

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