Customer Service Care
Resume:
Resume
KAFI, Folakemi Moyosore
Customer service representative
Plot 6, Salvation close, Ojodu-Berger,
Lagos
folakafi@gmail.com
Single
Nigerian
OBJECTIVE
A driven individual interested in making essential contributions and seeking to proffer solutions in a dynamic environment of growth, while realizing set company goals and targets employing both in-born and acquired skills. EXPERIENCE
Customer service Intern, Tennoks Associates From 11/2019-currently working there Ojodu-Berger
Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email. Direct or route customer calls to appropriate personnel for assistance. Work with customer service manager to ensure proper customer service is being delivered. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Handle dissatisfied customers in a polite and professional fashion. Track and follow-up all customer requests in a timely manner. Compile reports on overall customer satisfaction.
Front desk executive, Berliac Engineering Company From 2/2019-To 10/2019 Agege Motor Road
Served visitors by greeting, welcoming, directing and announcing them appropriately Answered, screened and forwarded any incoming phone calls while providing basic information when needed Received and sort daily mail/deliveries/couriers
Maintained security by following procedures and controlling access (monitor logbook, issue visitor badges) Updated appointment calendars and schedule meetings/appointments Performed other clerical receptionist duties such as filing, photocopying, collating, faxing etc. Coordinated the interview process with Recruitment Team. Inventory Management
Vendor Management
Updated Leave Cards (Maintaining the manual document of the Employees applying for leaves). Assisted the HR team in Joining and exit formalities. EDUCATION
僧
Bachelor of Arts. (Philosophy), Obafemi Awolowo University From 2014-To 2018 Ile-ife
4.03
PROFESSIONAL SKILLS
Computer Competency, Excellent
Communication, Excellent
Ability to work in team, Excellent
Diligence, Excellent
critical thinking, Excellent
HOBBIES AND INTERESTS
Reading
Traveling
Sporting events
LANGUAGES
English, Excellent
Yoruba, Good
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