Front Office Manager

SUBHOJEET CHAKLADER

Front Office Supervisor Pre Opening Specialist Hospitality

***************@*****.*** +918********* live:mayasubhojeet50(skype)

LinkedIn: https://www.linkedin.com/in/subhojeet-chaklader-68292a146

Seeking a suitable position that best utilizes the skills and knowledge acquired over the year’s in guest services in an aspiring Hospitality industry.

Profile Summary

Articulate Front Office Professional with almost 2 year’s of customer-driven experience in the domain of hospitality management especially in the area of Front Desk, Reservation and In-House Sales.

Efficient at managing the Pre-opening phase of the hotel with knowing the root knowledge of all core departments.

In-depth knowledge of various Front Office Software such as ( Opera, IDS, Oasis, Amadeus)

Instrumental at managing the house operations of the hotel ensuring product and service quality standards are met during the Operations, and during making a guests experience WOW.

Highly skilled in providing first contact customer services and provides patrons with personal attention in order to make them more comfortable in the environment.

Proficiently provides services in a courteous & efficient manner while maintaining a professionally attitude.

Effective interpersonal and communication skills to interact with customers and senior management.

Up Selling • Resolving Problems

F&B Handling •Advisory Skills

Customer Service •Answering Queries

Strong Guest Service Skills •Team Player

Academic Dossier

NIPS School Of Hotel Management, Kolkata – BHM(bachelor in Hospitality Management) June 2018

Birsa Janjayti Inter College, Jharkhnd – Higher Secondary Examination

Kerela Samajam Model School, Jamshedpur – Secondary Examination

Language Known

English( Read, Write, Speak)

Hindi( Read, Write, Speak)

Bengali( Read, Write, Speak)

Punjabi(Speak)

Certification

Played Under 16 Jharkhand(India) Cricket tournament and was 1st runner-up

Industrial Training

On Job Training

Employment History

Started career from LEONIA HOLISTIC DESTINATION( Hyderabad) as a industrial Trainee. Did all 22 weeks in all core 4 departments specially FRONT OFFICE. Understood basic operation FRONT OFFICE DEPARMENT and even did a “UPSALED a suite room during the training days during night shift”.

Then worked in a capacity of FOA from GRAND MERCURE MYSORE (Mysore) from 2017-2018. Where more detailed works of Front Office learned and took check in and check out during heavy rush of guests.

Was working in HOLIDAY INN EXPRESS KOLKATA a brand of INTERCONTINENTL HOTEL GROUP as a Guests Service Associate in FRONT OFFICE. It’s a pre-opening property. Working in a such a Brand helped me in growing a professional. I learnt all ground level knowledge about different departments. Gained knowledge about Front Office Operations. Since May 2019 to March 2020.

Currently working in Ramada Jamshedpur Bistupur as Front Office Supervisor. With all responsibility of leading a shift catering with all necessary work of the shift from checking discrepancy reports to mailing to the Room Booker's and OTA's. Maintaining a good bonding with Transport vendors. Closing the night audit are my responsibilities.

Personal Information

Learnt Professional Cricket.

Knowing DJ console can play in party’s.

Learning American Accent English.

Self-Motivator.

Enthusiastic.

Eager in knowing more knowledge in Foreign Language.

Professional Interest

1.To become a successful Hotelier.

2.Be a Front Office Manager within 4-5 years.

3.Be a Duty Manager within 3-4 years.

4.Be a Team Leader within 1-2 years from now.

Declaration

I hereby declare that all above information is true to my Knowledge.

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