Operations Executive/ Administrative Manager/Project Management

OBIANUJU KASSIE MADUKWE

** ***** **** ****** *****, Oregun, Lagos

**********@*****.*** +234 703-***-****

Professional Profile

Accomplished administrator and customer care executive with a degree in Economics from Covenant University, Project management certification and over 5 years experience in the service sector with a proven track record of achieving and surpassing set goals and milestones. I consider myself a self-motivated and creative professional who possesses strong organizational, written and oral communication skills. I am open minded and easily taught, able to work well in groups, flexible and professional. I understand the importance of multitasking in today’s world from previous work experience and can manage several people, tasks and projects concurrently through strategic time and personnel management. My professional objective is to be involved in a forward-thinking company that has general business development and customer/client services as a focus. I am always eager and willing to learn to expand my knowledge base and become a more rounded individual.

Core Skills

•Team Management

•Excellent Interpersonal Relationship Skills

•Proficient in MS Office

•Results Oriented

•Willingness to Learn

•Positive Attitude

•Resilience

•Self-Management

Career Summary

JULY 2019- Lawrence Price & Company Ltd Lagos, Nigeria

DATE Head of Operations/Admin

Key Responsibilities

Expertly manage the daily operations of 5 departments

Develop, initiate, implement and review operational policies and procedures

Work with the directors to determine values and vision and plan for short- and long-term goals

Build alliances and partnerships with other organizations

Evaluate objectives and develop plans to facilitate the availability and effective utilization of resources

Coordinate personnel training and travel in alignment with company’s vision, policies and procedures

Oversee reporting, budgeting and planning

MAY 2018- Boucia Ltd (Pharma Division) Lagos, Nigeria

JULY 2019 Administrative Officer

Key Responsibilities

•Preparing regular reports on expenses and office budgets

•Organizing a filing system for important and confidential company documents

•Maintaining a company calendar and scheduling appointments

•Organizing and managing office events

•Managing travel/visa arrangements for staff

•Distributing and storing correspondence

•Assisting in preparation of shipping/import documentation

OCT 2016 – Globacom Limited

MAR 2018 Customer Care Officer Lagos, Nigeria

Key Responsibilities

•Furnish customers with information about Glo Products and Services

•Facilitated the resolutions of customers’ issues and complaints ensuring my successful customer complaint resolution level remained above 90%

•I prepared and distributed weekly customer activity reports

•Was in charge of organizing and managing office events end to end

•I coordinated with internal departments to facilitate solutions to resolve customer complaints

•I processed orders, forms/applications and requests

•Acted as the first port of call and bridge between customers and Globacom

NOV 2015 – Boucia Ltd (Pharma Division)

OCT 2016 Administrative/Regulatory Affairs Assistant Lagos, Nigeria

Key Responsibilities

•Assisted with the preparation of the budget for supporting initiatives as defined by management

•Assisted in the development of effective marketing strategies

•Maintained and organized a filing system for confidential company documents

•Prepared and managed travel arrangements for staff

•Organized and managed office events

•Liaising with government agencies (NAFDAC) for the registration of products

•Assisted in feasibility studies for local and foreign clients

•Fostered and nurtured relationships with key clients

DEC 2014– Ogun State Television, Abeokuta Ogun, Nigeria

OCT 2015 TV Program Producer/Anchor (Career Talk)

Key Responsibilities

•Prepared the budget for the program

•Chose the appropriate guest speaker for each episode

•Found and selected appropriate sites for production

•Prepared research topics for the program

•Worked on final edits for the production

Education

June 2014 Covenant University Ota, Ogun

B.Sc. Economics (2nd Class Division)

June 2006 Queens College Yaba, Lagos

•WASSCE

July 2000 Home Science Association Nursery and Primary School Ikoyi, Lagos

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Professional Qualification

March 2019 CAPM- Project Management Institute

Leadership Experience

•Global Young Leaders Conference (G.Y.L.C), Washington D.C/New York, USA

July-August 2006

Interests

•Reading

•Volunteer Work

•Playing the Piano

REFERENCES AVAILABLE UPON REQUEST

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