Customer Care Administrative Assistant

Location:

Kampala, Uganda

Posted:

August 22, 2020

Contact this candidate

Resume:

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NAMBALIRWA FERIE

CURRICULUM VITAE

I am a Ugandan; with 4 years working experience in data processing and verification with Net solutions computer training centre internet café and secretariat service centre. I am a good communicator with strong inter-personal, social and cross culture skills. I am able to adjust quickly to new settings and can withstand pressure and hard conditions. I have good computer skills. My vision is to become a successful Manager in Government, Private Companies, UN Agency or other International Organisations.

Personal Profile:

Names: Nambalirwa Ferie

Sex: Female

Nationality: Ugandan

Date of Birth: 10th December, 1988

Place of Birth: Wakiso Nansana West II, Uganda

Address: Nansana

Tel: +256-*********

E-mail: adfh2u@r.postjobfree.com

Educational Qualifications:

2020 Certificate in management

ELearning College

2020 Certificate in Business Management

ELearning College

2015 Certificate in secretarial,

Company Net solutions computer training centre,

Kampala, Uganda

2014 Certificate in computer training

Company Net solutions computer training centre,

Kampala, Uganda

2006 Uganda Certificate of Education

Namungoona Parents Secondary School

Kampala, Uganda

Working Experience: position

October 2014 to October 2019 Internet Café Attendant Officer / Secretary.

DUTIES

- helping customers with questions.

- helping customers with problems in using internet/computers such as mocrosft word, Ms Excel etc.

- over sees the delivery of services.

- ensure fees are collected

- provide services such as encoding, printing,

downloading and all other operations provided by

café.

- helping customers on popular online

- providing excellent customer care

- Keeping accurate records of logs

- Any other assigned duties.

Knowledge, skills and abilities:

Computer skills in Word Processing, Spread Sheets, Power Point and Internet Communication Soft Wares.

Communication skills

Good inter-personal, cross- culture and social skills

Ability to work under tight schedules and minimum supervision

Good analytical and research skills.

Result Oriented.

Good team work and negotiation skills.

COMPUTER SKILLS AND ABILITIES:

I am proficient in MS Word & Excel, Power Point, Outlook and, I can also effectively use internet and intranet facilities and various email and IT applications.

OTHER SKILLS, ABILITIES, ATTRIBUTES AND COMPETENCIES

On top of the skills and experiences that I have generated/gained during the course of my employment so far, I also possess the following competencies and attributes:

a)I am self-driven, quality oriented and, able to work under pressure.

b)I possess excellent interpersonal, written and oral communication skills in English (both written and spoken); I can also speak and understand Luganda.

c)I possess a self-starting attitude; I am dynamic and full of initiative.

d)I have ability for prioritizing high workloads and handling multiple tasks.

e)I am detail-oriented and do possess excellent and well developed skills and abilities of analyzing figures and producing quality reports.

f)I am a well-organized person who requires minimal amount of supervision.

g)I value time and I am very mindful of and do respect deadlines.

h)I have a strong ability and willingness to work flexible hours including working beyond normal working hours to meet rigid deadlines and also to attain good results.

i)I am capable of working under pressure; in stressful environments and I employ a flexible approach to managing work in highly paced environments.

j)I possess a high level of impeccable integrity; expound values of honesty and commitment.

k)I get on well with people of various backgrounds and I cherish teamwork.

SKILLS ACQUIRED

Time keeping and management

Data collection management skill

Patience and tolerance with people

Commitment and loyalty to work

Interests:

Learning new things

Tour and travel

Making new friends and associating with others