Instructional Designer

NICHOLE RICHARDS

*******************@*****.*** / C: 801-***-****

Lehi, UT 84043

SUMMARY

To contribute to this company through my educational background and experience in management/leadership; education; and in working with a broad range of people from students & administration, faculty, and staff to government officials, and retail specialists; my commitment to excellence in all pursuits; and my ability to adapt and learn quickly and effectively.

SKILLS

SalesForce

Velocify

TrueDialog

Animoto

IsEazy

Blackboard

Articulate

Coaching

Curriculum Development

Hiring

Leadership

Marketing

Microsoft Office Suite

Performance Management

Sales

Script writing

Teaching/Training

Tutoring

EXPERIENCE

Instructional Designer / Project Manager / Seagage - Lehi, UT 01/2020 - Current

Extrapolate information from SMEs regarding course content via video, Zoom meetings, and outlines.

Create engaging course material for corporations targeting executives, leadership, and line level employees.

Design wireframes to be programmed keeping in mind user interface.

Write scripts and create videos using VideoScribe.

Provide quality assurance for peers’ wireframes and give timely feedback.

Receive feedback from clients and incorporate modifications

Edit audio and video.

Assist in creating designer standards for continuity.

Work in fast paced environment to hit deadlines.

Project Management: overseeing the completion of 44 modules (design, programming, modifications, and implementation) by deadline. Completed 2 weeks prior to deadline.

Develop course prototypes via Articulate Rise & Storyline securing 300K-$400K annual recurring revenue.

Director of Admissions / Senior Financial Planner / Stevens Henager College - Orem, UT 04/2016 - Current

Manage & train Admissions Consultants, Financial Planners, First Impressions Coordinators in order to ensure compliance with corporate admissions policies & procedures as well as adherence to ACCSC accrediting standards.

Ensure employees are adhering to the admissions process, financial aid completion, and that all appropriate documents are acquired prior to students' enrollment.

Ensure the campus meets enrollments through KPI metrics and lead generation.

Drive lead flow through creation of marketing materials, attending marketing events, creating events at the campus, student events, and partnerships with local businesses.

Increase student retention through collaboration with education department.

Monitor graduation rates, employment rates, default rates, and attendance of current student population.

Meet with potential students to gauge their ability to be successful at the college and in their desired program.

Meet with students to complete FAFSA, financial plans, ensure appropriate documents are on file for each student.

Entrance and Loan counseling with students.

Ensure students are aware and knowledgeable about obligations when taking out federal funding and loans through the college.

Assist in launching new remote agent initiative with the company including developing training models and script writing for admissions consultants and financial planners.

Conducted extensive in person and over the phone training.

Enroll students after ensuring appropriate documents are within the student accounts.

Follow up with students and/or parents when necessary to ensure financial aid files are completed in a timely manner

Follow up with students who are delinquent on student loans and help them contract their lender to rectify delinquency.

Increased cure rate for delinquency to 52%.

GED Coordinator / Stevens Henager College - Orem, UT 07/2014 - Current

Development and creation of GED Service including recruiting teachers; providing curricula and supplies to students and staff; outlining lesson plans; sending correspondence to community to attract students to our service.

Administering pretests and post-tests to assess the students' capability to pass the GED exams.

Teaching Reasoning through Language Arts, Social Studies and Science courses.

Tutoring in Reasoning through Language Arts, Social Studies, Science, and Math.

Recording scores, tracking data in regard to completions, GED exams passed and GEDs received.

120% growth year over year.

Design and create curriculum for Reasoning Through Language Arts & Science class packets and assessments. Quality assurance for Mathematics packets being revised.

Connectivity Manager / Best Buy - Salt Lake City, UT 12/2011 - 04/2014

Effectively manage a diverse workforce within the Connectivity Business Group (Computers, Tablets, Best Buy Mobile, MP3) by ensuring consistent execution of employee processes including pro-active talent sourcing, recruiting, hiring, promotions, and development in partnership with the store leadership team.

Responsible for establishing a reliable and consistent business rhythm that includes business analysis, performance development and management of direct reports as well as additional sales associates.

Monitored employee metrics and behaviors behind driving metrics.

Address opportunities through coaching and teaching to improve selling skills, customer interactions, coaching the coach, merchandising readiness and display functionality.

Find positive solutions to meet a diversified customer demographic.

Responsible for driving customer loyalty across multiple departments primarily focused on the CBG Business Group.

Execute Business Guide strategies to achieve operating results, growth objectives and overall financial performance goals while maintaining fiscal responsibility (i.e.: labor productivity, minimization of mobile write-off and End of Life and At-risk Product, and minimization of Margin Erosion)

Established a business rhythm for executing the strategy review process

Responsible for the development of Best Buy Mobile Managers throughout the states of Utah and Idaho.

Ensured compliance with company policies and procedures.

Responsible for largest Revenue and Margin departments within the store.

Took South Salt Lake CBG from bottom in the company to top 100 out of 1095 stores within a month

Responsible for driving $34 million in Revenue and $31.2 million in Margin.

Mobile Manager / Best Buy - Sandy, UT 12/2010 - 12/2011

Manage store to achieve operating results, growth objectives and overall financial performance goals while maintaining fiscal responsibility (i.e.: labor productivity, minimization of mobile write-off and End of Life and At- risk Product, and minimization of Margin Erosion.)

Ensure effective training, performance management, and development of associates regarding the execution of behaviors in Best Buy's sales operating model.

Develops associates to effectively overcome customer objections, maintain customer and brand loyalty, and overall look and feel of the department, while achieving sales targets.

Responsible for excellent standards for visual presentation, store layout, and planogram.

Established key partnerships throughout the district and company to further financial performance.

Trained and developed new Mobile Managers regarding both financial and operational performance.

Developed a poor financially performing team to become a consistent top 100-performing store in the company, with a top ranking of 5th in the company in October 2012.

In 2011 responsible for sales totally $1.3 million and in 2012 responsible for sales totaling $1.5 million.

Indirect Service Specialist / Cricket Wireless - Salt Lake City, UT 05/2009 - 12/2010

Establish and maintain a professional relationship with accounts, including sales managers, district managers, and associates.

Leverage those relationships to promote sales and gain additional products in store as well as merchandizing space.

Train accounts on products, promotions, business practices, and sales techniques, as well as create a daily training binder for each account.

Launch new national accounts Walmart, Best Buy, Target, and Dollar General.

Consistently achieved monthly goals for multiple products in each account averaging 110% consolidated

Attained monthly Broadband sales over 8 months in Best Buy and Walmart averaging 114% of monthly quota.

Prepaid Phone Sales over year period total: $311,200 with a goal of $292,000.

EDUCATION AND TRAINING

Purdue University Global Expected in 09/2020

Master of Science: Instructional Design and Technology, Adult Learner

Brigham Young University 04/2009

Bachelor of Arts: Secondary Education, History Teaching, Anthropology

REFERENCES

Jesse Hafen, Corporate Director of Admissions 385-***-****

Dr. David Sambrano, Director of Career Services 801-***-****

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