Customer Manager

VIGNESH.R

Email: ***************@*****.*** **B, Kalaivani Flats,

Mobile: +91-995******* EB-Colony, Mudichur,

Chennai - 63

CAREER OBJECTIVE:

To work in an innovative and challenging environment, with peak culminating effort along with my fellow team members and to be committed towards my work to explore things to reach the unreachable.

SUMMARY:

A Result oriented professional with 06 years & 7 months of experience in Automobile Quality Assurance, Product development, Quality Documentation, Supplier Auditing & Development Activities.

Currently Designated as Assistant Manager– Q.A, Customer Handling in JAY USHIN Ltd

(Joint venture with USHIN, Japan) .

Expert & Analyst in Electro Mechanical, Plastic Products.

Effective communicator to the customer with excellent analytical abilities, inter-personal, organizational skills.

Exposure to plant operations, production and management operations.

Sound knowledge in the Assembly process, Injection Molding, Die Casting & Forging Process.

Leadership skills evident in motivating others and building team spirit.

ACADEMIA:

PROFESSIONAL EXPERIENCE-3:

CURRENT EMPLOYER

JAY USHIN Ltd

DURATION

3 Years (Jul’17-till date)

DESIGNATION

Asst. Manager -Quality Assurance

REPORTING

AGM-QUALITY

ROLES & RESPONBLITIES:

As a SPOC from Jay ushin Ltd,Representing & Satisfying the Customer(RENAULT NISSAN & DIAMLER) Quality Needs

Expert in the Products - Automatic Door mechanisms, HVAC switch & Ignition switch control.

Sound Knowledge in handling the Line Assembly & Manufacturing

Also Having Good Knowledge in DIE CASTING, INJECTION MOLDING, WIRING HARNESS, FORGING PROCESS, CNC WIRE BENDING.

Co-ordinating with the customers during the Audit times and satisfying them with their Line requirements

Experienced in Facing ASES Audit, SHC, PESES Audits.

Well-practiced in Renault Nissan Ranking Systems.

Leveling up strategic plan submission to customer and working on it to achieve it.

Have practiced in VA/VE activity for betterment of improving the Quality /Costing to the company.

Expertise in Performing 8 D analysis & Reports which will be presenting to Customer’s top managements for the Concern Reported in their Customer Line

Handling Export Customer of RENAULT NISSAN-Brazil and satisfying their quality needs.

Trained & Experienced in GQE -Renault customer portal & ANPQP

Frequently Monitoring the Dealers of Renault and Nissan in all the Zone in order to improve the definition of End user in terms of Vehicle /Product

Frequent Dealer Visits for Joint Investigations for continuous improvements

Providing Handling procedure for the Dealers for my particular products.

Expertise in Performing 10 D/8D analysis & Reports which will be presenting to Customer’s top managements for the Concern Reported in their Warranty

Performing Quality Audits for the continuous Improvements

Performing Strategical Analysis and presenting to the top Management for the Weakness points and suggesting Ideas to overcome

Leveling up strategic plan submission to customer and working on it to achieve it.

Perform PPAP submission to the Customer for approval

PROFESSIONAL EXPERIENCE-2:

PREVIOUS EMPLOYER -1

FLEXTRONICS TECHNOLOGIES PVT. LTD

DURATION

1.2 Years (Apr’16-July’17)

DESIGNATION

Engineer-Quality

REPORTING

Manager

ROLES AND RESPONSIBILITIES:

Accessing the site portals and accessing their daily production data to prepare the quality reports to the Sites

Preparing Supplier rating for all suppliers and communicating to each supplier /Site

CAPA Monitoring & Ageing alert to the site /suppliers.

Verifying supplier corrective action report and 8D report.

Preparing training manual &Conducting training based on Site Requirement.

High Impact Supplier will be identified, periodic audit will be scheduled & conduct as per plan (Action follow-up for closure)

Monitoring and working towards better site satisfaction.

Experienced in performing Macros for the betterment performance Quality/scrap Reports. .

PROFESSIONAL EXPERIENCE-1:

PREVIOUS EMPLOYER -2

JAY USHIN Ltd

DURATION

2.5 Years (Nov’13-Apr’16)

DESIGNATION

Engineer- NPD Quality

REPORTING

AM-QUALITY

ROLES AND RESPONSIBILITIES:

As a customer Quality support and properly understanding the Customer expectation & satisfying it through Immediate Response & continuous improvements.

As an quality analyst for XBA, XBB & I2 projects _ Renault-Nissan

Also involve in Project management from the RFQ to the dispatch to the customer.

Well versed in automotive model development from component drawings.

Good at product testing, troubleshooting, and drawing conclusions

Involved in making F&F study for the product at the customer end with the customer at pre launch stage of the product.

Involved in Assembled parts functional analysis in development stage and verifying the priority in the PFMEA and giving prior ideas to the Engineering team for implementations of POKAYOKE for the critical process.

Organize Tool Development Reviews / Sub Part trails reviews and meetings.

Actively conducting Morning meeting for the line operators to improve the quality by mentoring them with the issues faced in the previous day.

As an Quality Analyst for the inline quality issues and getting the solutions for the same.

Preparing, Monitoring, and Achieving the Warrantee, Customer & Inline PPM trends.

As an active & effective participant in all the Audits and satisfying the Customers with their requirements.

Playing a major role in reducing the rejection level to achieve the PPM trend.

SOFTWARE SKILLS:

●Auto CAD

●CATIA V5

●MS office

●ERP Manufacturing and Purchase Module

ACHIEVEMENTS & LAURALS:

Overall topper in the class.

Got 2nd Place in PAPER PRESENTATION CONTEST held at KARPAGAM INSTITUTE OF TECHNOLOGY

Got 2nd Place in AUTO QUIZ CONTEST held at S.N.S COLLEGE OF TECHNOLOGY

CO-CURRICULAR:

Undergone CATIA V5 R19 SOFTWARE PACKAGE IN U.M.S TECHNOLOGIES

Have attended TWO-WHEELER workshop held at SRM UNIVERSITY

Have attended NISSAN workshop held at GOVT. COLLEGE OF TECHNOLOGY

Presented& Participated in many technical symposiums

As a student chairman, for the technical symposium “ERUDITE’13” which we have conducted.

PERSONAL ATTRIBUTES:

Ability to work with a team or as an individual.

Good communication and drafting skills.

Honest, Sincere and a Hard Worker with high level of Integrity.

Strong learning & grasping ability.

PERSONAL DETAILS:

PARENT’S NAME

Ramraj, Logambal

DOB

03-08-1992

SEX

Male

LANGUAGES KNOWN

English & Tamil

NATIVE PLACE

Udumalpet, Tiruppur Dt.

DECLARATION:

I vouch for the Authentication of the above information.

PLACE: (R.VIGNESH)

Course

Institution

Board/ University

%/ CGPA

Class

Yearof Passing

B.E(MECHANICAL)

T.C.E

AnnaUniversity

8.7CGPA

FIRST CLASS

WITH DISTINCTION

May-2013

HigherSecondary

R.G.M

Matriculation

87

FIRST CLASS

Mar – 2009

S.S.L.C

S.N.R

Matriculation

82

FIRST CLASS

Mar-2007

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