Customer Care Administrative Assistant

CURRICULUM VITAE

NOTHANDO CYNTHIA MTHIMKULU

***** **** * ********

Mgijima Street

1983

PERSONAL DETAILS

SURNAME : Mthimkulu

FULL NAMES : Nothando Cynthia

IDENTITY NUMBER : 811***-****-***

DATE OF BIRTH : 1981/October/16

GENDER : Female

MOBILE : 078-***-****

NATIONALITY : South African

H OME LANGUAGE : Zulu

DRIVERS LICENCE : C1 – Code 10

OTHER LANGUAGES : English, Afrikaans, Xhosa, South Sotho and Tswana

EDUATIONAL QUALIFICATIONS

NAME OF SCHOOL : Esokwazi Secondary School

HIGHEST GRADE PASSED : Grade 12

YEAR OBTAINED : 1998

TERTIARY EDUCATION

NAME OF INSTITUTION : Innovation Business College

YEAR OBTAINED : 2000

QUALIFICATION OBTAINED : Diploma in Marketing Management

HISTORY EMPLOYMENT/ EXPERIENCE

1.COMPANY NAME : SOUTH AFRICAN POLICE SERVICES (De Deur

SAPS)

POSITION : Administration Clerk (Station Commander

Secretary)

PERIOD : 2005 - 2007

DUTIES : Manage the Station Commander’s diary

: Take and type minutes

: Send receive e-mails, forward to relevant

Personnel or offices

: Type reports, presentations for the Station

Commander

: File all documents and circulars recived

: Customer Care

: Resolving queries

: Updating data both inbound and

outbound

2.PERIOD : 2007 – 2008

POSITION : Administration Clerk (Accident Office)

DUTIES : Collect and receive Accident reports from

CSC,

: Liaise with RAF regarding client’s claim,

: Compile list of AR forms and send them to

Traffic Department on weekly basis,

: Type consolidated applications for PDP’s

Clearance certificates and send them to

LCRC office.

NAME : South African Police Service ( Vereeniging

Cluster Commander’s Office)

POSITION : Administration Clerk & Personal

Assistance of the Cluster Commander

PERIOD : 2010-January-19 till 2011-August-31

DUTIES : Manage diary of the Cluster Commander

: Diarize and prioritize appointments on

Daily basis, this includes, provinces,

divisions, areas, sections, the public and

other departments daily.

: Coordinate all meetings chaired by

Cluster Commander by arranging venues,

Refreshments and inviting external role

Players.

: Prepare presentations for the Cluster

Commander and Cluster Personnel.

: Make requisition of stationary, report

All defaults on equipment (e.g.) fax

Machine and computers.

: Administer the brought forward system

To coordinate targets dates for

Correspondence.

REASON FOR LEAVING : New Career path

3.COMPANY NAME : North West University

POSITION : Administrative assistant (Student Affairs)

PERIOD : 2011/September/01

DUTIES PERFORMED : Typing of letters and memorandum for

Staff and the line manager,

: Managing Director’s diary daily,

: Booking of vehicle for staff and students,

: Managing telephone by receiving and

forwarding calls to relevant offices,

: Process payments on the Oracle system

for internal and external suppliers,

: Uploading the annual budget on the IDU

system and provide monthly Finance

report,

: Submitting monthly consolidated

statistics and reports to the Director for

presentation,

4.DEPARTMENT : INFORMATION TECHNOLOGY (IT)

D UTIES : Maintain register of equipment (i.e.)

Computer room, Printers, Audio-visual

Equipments,

: Create and maintain staff files and ADHOC

system claims,

: Manage bookings for conference room

(i.e.) Adobe Connect and Video

Conference.

: Submit monthly reports on stock level

Training of IT staff, Financial

status(outstanding balances,

overspending ) Printer meter readings of

Vehicles allocated to IT Department.

: Order and manage stock levels of

inventories (i.e.) Stationery,

Refreshments and network cables.

: Procuring and creating requisition on

Kuali Financial System.

: Reporting errors against the department

cost string Manager.

: Acting as Records Management

Representative for the organizational unit

Career DEVELOPMENT

1.COURSE NAME : Record Management – North West

University

OBTAINED : Certificate

2.COURSE NAME : Space Management System Training

North West University

3.COUSE NAME : IDU and KFS ( Finance System)

North West University

4.COUSE NAME : Skills for the Administrative Assistance

Certificate-North West University

SKILLS

Innovative

Communication

Coordination

Planning, brainstorming and organising

Result orientater

REFERENCES

1.Goodfriday Mhlongo ( Senior Lecture)

North West University – Vaal Campus

(016-***-**** (work)

076-***-**** (mobile)

**********.*******@***.**.**

2.Col Peter Mboyi

SAPS- Provincial Office

082-***-**** (mobile)

083-***-**** (mobile)

***********@****.***.**

3.Mr Anton Du Bruyn (Former Brigadier Official)

SAPS – Cluster Office

E-mail : ********@****.***.**

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