Customer Service Sales
Resume:
MADELINE ISSA
Montreal, (Quebec), H3P 1Y5
adfgxj@r.postjobfree.com
QUALITIES :
Self-confidence, organizational skills, autonomous, honest, hardworking and likes
work with all your heart, coherent, sincere, precise, attentive, team spirit, good communication, analytical mind, serious in what she does, likes to reach the last goal, likes to discover the world.
SKILLS
French mother language
English: Very good
Arabic (Lebanese): Very good
System used:
Amadeus, Sirev, Cruising Power, TTS, Ocean, Polar,Microsoft Excel, Word, Outlook, Paint, Wordpad, Internet Explorer, système Putty, Dynacom, AFM Roaster, Accpac, LBOSS, Avantage
PROFESSIONAL EXPERIENCES
Basha Restaurant Oct 2016 to 18 March 2020
(Cashier, customer service, supervisor) Monday to Saturday
Air Canada Vacations May 2016 - Sep 2016
(Call center - Reservations) End of probation contract
• Meet and exceed the call center objectives with regard to sales objectives, call duration, customer service, and other objectives;
• Promote Air Canada Vacations services to travel agencies and consumers who contact our offices;
• To be able to use additional sales and sales techniques to sell our package tours: airline tickets, hotels, tourist activities and car rentals.
• Provide reservation details as well as product information;
• Maintain a fair and up-to-date knowledge of all our products, reservation procedures and policies and apply this information to the reservation process;
• Provide and maintain a high level of customer service and be professional at all times, both on the phone and in person;
• Observe all reservation procedures and other related procedures;
• Meet and / or exceed standard booking performance;
• Perform other tasks assigned by the immediate superior.
Sunwings Vacations 09 / 10-14 Apr 2016
(Reservation agent in a call center)
• Provide a higher level of customer service by providing customers with
information on flights, fares, destinations, special offers and other travel products.
• Use the internal TTS reservation system to make new reservations
or modify existing reservations, check in passengers and issue tickets
• Provide a rapid response to customer requests, especially if it concerns
concerns or problems, to ensure customer satisfaction.
• Collect the right documents and confirm the customer's personal information to make the reservation.
• Proactively review and forecast future customer needs in their
recommending our value-added products and services
• Give information on timetables, package, hotel, room, flight routes and all that relates to his reservation
• OPC certification holder
TRAINING
Sigma College 2010
(Travel agents courses)
DEC in Accounting 2003
IT College of Saint-Laurent Administration (CIA).
DES in secondary 5
Katimavik 07/00
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