Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

KAITLIN QUATTROCCHI

Greenwood, IN 46142 C: 317-***-**** **************@*****.*** Hardworking and reliable Shift Manager with strong ability in customer service and management. Offering dedication, problem solving and attentiveness. Highly organized, proactive and punctual with team-oriented mentality.

Team development

Training and mentoring

Opening and closing procedures

Issue and conflict resolution

Customer service

Business operations

Team building

Team management

Supervision

Organization

05/2018 to Current Shift Manager

Arbys Greenwood, IN

Ran daily reports to assess performance and make proactive adjustments. Helped employees operate productively and stay on task to meet business and customer needs.

Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.

Cross-trained in every store role to maximize operational knowledge. Trained and supervised staff members.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. 06/2016 to 05/2018 Team Member

Burger King Whiteland, IN

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Worked hard to learn all required tasks quickly and maximize performance. Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.

Looked for ways to go above and beyond job requirements. Unloaded trucks, moved containers to staging area and determined correct storage locations.

Built and maintained effective working relationships with peers and upper management.

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

EDUCATION AND TRAINING

05/2018 High School Diploma

Whiteland Community High School Whiteland, IN

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