Medical Assistant Manager

ASHLIE BROCK

636-***-**** *************@*****.***

Professional Summary

Registered Medical Assistant/Receptionist with knowledge of medical practices, procedures and terminology, focused on providing exceptional customer service and care for patients. Dependable, team oriented and able to multitask in a fast-paced setting.

Skills

Provides patient care under nurses/physicians

Pre-cert. in accordance with insurance

Escorts patient to examination room

Takes vital signs & give injections

Answers and screens telephone calls

Called patients to follow up post surgery

Routing calls & taking messages

Taking payments/posting charges in computer

Set up for EKG/attach leads

Provides patient instruction

Maintain waiting room appropriately

Graduate of medical assistant program

High School Diploma/OSHA compliant

Strong worth ethic/dependable

Team oriented/works well alone

Patient focused/HIPAA compliant

Work History

Service Manager Aerotech Appliance JDC LLC, Defiance, MO 07/2016-11/2016

Distributed the work to service technicians, contacted distributors to order parts.

Answered phones, scheduled appointments for service and oversaw office functions.

Resolved customer issues and maintained inventory/shipping & receiving.

Medical Assistant/Externship, St. Charles Surgery Center 01/2015- 03/2015

Escorted patient to examination room, took vitals, administered patient care for pre surgery procedures. Prepped examination equipment, furniture & rooms.

Maintain waiting room appropriately & provided patient instruction

Managed front reception desk, answered multi-line phone & checked in patients.

Assisted doctors in any aspect requested: administered eye drops and monitored patients before surgery.

Data Entry, Appliance Solutions by Brock’s, St. Louis, MO 12/2012- 07/2013

Typed invoices, receipts & entered data into Excel spreadsheet in computer system.

Maintained database, from paper documents using a keyboard & data recorder.

Answered multi-line phones, greeted customers, handled accounts receivables & payables.

Teacher, Ages and Stage, Defiance, MO 08-2013-01/2014

Created and implemented activities and lesson plans that engaged and educated children. Cleaned & provided diverse basic care needs, including supplying proper nutrition, performing cleaning duties and dealing with behavioral issues.

Education & Certifications

Medical Assistant Diploma Everest College, Earth City, MO GPA 3.86

President’s and Directors awards for academics

First Aid and CPR

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