Buyer/ Customer service

Lynn Albers

513-***-**** **** Stoneybrook Rd, Cincinnati, OH 45244 ***********@*****.***

OBJECTIVE

Purchasing and Sourcing position which will provide an opportunity for growth and development.

PROFILE • Highly organized and efficient in a multi-tasking environment; able to prioritize effectively to accomplish projects in a timely manner

• Skilled in working independently and as an enthusiastic team player Employment History

October 2018-

Present

February 2016- Oct0ber

2018

Buyer

Ilsco Corporation Cincinnati, OH

• Purchase MRO items based on CEAs and requisitions forwarded from various sources throughout the organization.

• Obtain quotations and identify sources for needed items while ensuring the best pricing and lead times for the company.

• Track and expedite orders as required.

• Responsible for coordinating items from 3-vendors for the Nimbus line. Ensuring that completed parts are received in a timely manner so as to not stock out.

• Achieved a yearly goal of $10,000 in cost savings.

• Reconcile ILSCO paperwork, code expenditures, and review and approve all credit card statements for three departments.

• Purchase production materials and outside services based on MRP system.

• Responsible for company printers, water systems.

• Member of MBF Team responsible for securing cost reduction on outside services.

• Disney Experience Award Winner

•

Customer Care Specialist

Ilsco Corporation Cincinnati, OH

• Responsible for working with Regional Distribution Centers to make sure they reach their on-time shipment performance. Send out daily report and work to make sure shipments are completed.

• Responsible for daily EDI transmissions. Making sure all orders process under correct accounts in addition to correct pricing.

• VMI Planner. Launched all orders daily with the coordination of the vendors and the outside firm collecting the data.

• Order Management. Confirming all made to orders are dated out to correct lead time while insuring in stock merchandise ships.

• Maintained Address Book. Set up new accounts and making any changes to existing accounts to reflect the needs of the Regional Managers and rep agencies.

• Process all orders for consignment locations.

• Member of ECO Kaizen Team.

• Provided back up to Customer Care Reps as needed due to vacations and absences.

August 2015- February

2016

September 1997-April

2015

Customer Service Representative Team Sales

Soccer Village Cincinnati, OH

• Contact for customers via phone and email regarding order status and product availability. Also responsible for customer satisfaction in-regards to any order issues.

• Download team web orders and update according to correct team information.

• Handle live chat on Retail Web Site.

Customer Service Manager

Kast-A-Way Swimwear Cincinnati, OH

• Manage Call Center and Retail Showroom, interviewing and hiring employees,, setting up staffing, handling employee problems/concerns as they arise

• Primary contact for customers, responding to a high volume of calls for product information, order input, and troubleshooting, following up for complete customer satisfaction

• Team liaison for major accounts, establishing customer needs, confirming specialized apparel and equipment availability from manufacturers, set up and maintain off-site meet and fitting calendar to service accounts

• Maintain customer data base and retail/event sales reports

• Process all returns/defective merchandise, prepare RTVs to secure proper credit from vendors, determine best action on questionable returns 1992-1997

Contracts and Sales Administrator (1995-1997)

KDI Precision Products, Inc. Cincinnati, OH

• Primary contact for potential and current customers, responsible for receipt and process of all orders, price quotations, and job cost budgets

• Member of CORE Team overseeing all division activities

• Prepared monthly sales and booking forecast, insuring accuracy, and assisted Program Manager in cost data analysis for profit/loss on each job

• Decision maker on collection of Delinquent Accounts Receivable Administrative Assistant to VP Marketing (1995)

• Coordination of Quotation Requests, including QR Log, assistance on proposals, and expediter on Bidding and Proposal Activities

• Contact for customers’ Proposal Request

• Prepare presentations

Customer Relations Representative (1992-1995)

• Establishment of Customer Service Department

• Order placement and follow-through, coordinating schedules between manufacturing and shipping, preparing Quotation Requests, Project Authorizations and Accounting Authorizations, expediting emergency orders

• Daily interaction with Senior Management and key technical personnel troubleshooting production and shipping issues

• Assistant to Program Managers as needed

SKILLS

• JDE Computer System

• Microsoft Programs

• Problem-Solving

• Time Management

• Leadership and Management Skills

EDUCATION

Ohio University, AA Degree with Honors, in Business Management REFERENCES

Available upon request

Contact this candidate