Manish Kumar Sharma

Mobile: +91-991*******

E-Mail: adfgps@r.postjobfree.com

COMPETENCIES

Managerial :-

o Policy Design

o Change Management

o Best Practices

o Executive Leadership

o Team Management

Operations/Process Management :-

o Process/Systems

Management

o Operations & Quality

o Process Improvement

o As-Is/ To-Be Analysis

o Operational Reviews

o Service Delivery

o Training & Development

Sales & Business Development :-

o Sales Operations

o Revenue Expansion

o Growth Initiatives

o P&L Management

o Client Relationship Mgmt.

o New Business Acquisition

A BRIEF OVERVIEW

High-Performance Executive with experience of over 7 years’ in Planning, Sales, Operations, Process Management, Business Development, Client Relationship Management and Team Management. Currently associated with Vodafone Idea Limited. (Distributor Payroll) A visionary, with expertise in Operations Management – merit of:

Process Management focusing on maximizing customer satisfaction, process compliance and quality;

Transitioning new processes and stabilizing the same for smooth operations;

Championing processes/quality improvement projects for enhancing productivity.

Effective communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA. Proficient in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence. Experienced in increasing revenues, exceeding targeted goals, developing profitable and productive business relationships, coordinating with decision-makers, and building an extensive client base. Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission &strategic direction as conveyed through policies & corporate objectives.

An enterprising leader with the ability to motivate personnel towards achieving organizational objectives and adhering to industry best practices.

CAREER OUTLOOK

Currently associated with client Vodafone Idea Limited –Customer Service Executive

A keen performer with exposure in managing entire sales & marketing operations by ensuring optimal utilization of resources; distinction of accomplishing multi fold revenue increase & acquiring extensive clients.

ORGANISATIONAL SCAN

Reliance Jio Infocomm September 2019 – Till Date

Enterprise Business

Managing SME & corporate business of team.

Training & development for team members & employees.

FOS recruitment & retention. Sales Planning and Forecasting for effective results.

Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

Selling products by establishing contact and developing relationships with prospects; recommending solutions.

Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

Preparing reports by collecting, analyzing, and summarizing information. Bharti Airtel Store Manager ( B2B Sales)

Managing a team of 3 Channel Partners across Barnala City (Mar 2015 – Aug 2019) which comprises of 6 CRO for overall sales, operation, customer service, distribution, inventory management, recruitment, training as well.

Single point of contact for Barnala for sale and services for all LOBs (Prepaid, Post-paid, Airtel digital TV, & Airtel Payment Bank )

B2B Sales

Cracked Corporate of 300 Number by the Name Dasmesh Machenical Works

(Amargarh)

Cracked corporate of 50 Numbers by the name of Manjeet Industries Dhuri.

Cracked Corporate of 20 Number by the Name Barnala Traders Barnala.

Cracked Corporate of Number 15 by the Name Megan Autos Barnala.

Driving KPIs by motivating team, reward and recognition programs

Ensuring Store Operations & Audit / Compliance.

Effectively utilize company and partner resource to achieve assigned sales target to Cro.

Driving Revenue Market Share by ensuring the recharge availability by increasing the retail width and also pushing all the products of Airtel such as Airtel Money, 4G, Dongles (Data Card)

Deliver sales target for postpaid products (Voice, Data) by executing the distribution strategy at the channel-level.

Ensuring Adherence of Store Operations in line with pre-defined SOPs

Ensure that the look and feel of the store is as per guidelines/standards

Actively suggest and implement ways & processes to improve the quality and productivity

Ensure motivation & development of outsourced store staff.an exciting environment to maximize every customer visit.

Ct’2010 to Aug’2013)

Sr Executive Sales & Marketing

Instilling a marketing led ethos throughout the business

Researching and reporting on external opportunities

Understanding current and potential customers

Managing the customer journey (customer relationship management)

Daily morning huddle with Store employees.

Developing the marketing strategy and plan

Management of the marketing mix

Ensuring timely delivery

010)

Brand Promotions Manager (Zonac Knitting Machines)

Visit Existing and New Retail Outlets of Punjab, Himachal and Haryana.

Find the branding requirements of Outlets.

Marketing Support to the Shopkeepers and Sales Team.

Provide the Branding requirements to shops and Market.

Measurement of Demand and supply of stock at market.

Find out Brand recognitions in Market as per competitive Brands .

Daily Visiting Reports.

Motivating Retailers Distributors for Sales and Rewards of Company.

Compiling reports on Distributor and Retailer’s feedback. Major achievements:

Increased Post-paid and 4G gross ads substantially.

Contributing highest number of New SME’s creation in a Bathinda zone.

Contributing more than 25% of sales only with MNP, majorly form Idea and Vodafone.

Recognized in every quarter for meeting sales target with quality parameters.

Was awarded star performer in Sep 2017.

ACADEMIC CREDENTIALS

ACADEMIC CREDENIALS

Date of Birth : 29-09-1989

Marital Status : Married

Nationality : Indian

ACADEMICPERJI

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