Front Office Manager
Resume:
Miss Dorothy Nderezina
* ********* ****** *** **** Polokwane South Africa 0699
Cell: 002********** & 002**********
Email: **********@****.***
SUMMARY
Organised, efficient and Resourceful Lady driven to cut company cost and boost company revenue through innovative management techniques. Organised and diligent with excellent written, oral and interpersonal communication skills .Successful in building and motivating dynamic teams and creating admin systems . Dedicated with years of experience in providing clients with the highest degree of hospitality and customer service by ensuring that my work meet and exceed expectations
SKILLS AND QUALITIES
Business Management - develop strategy, decision-making, work flow, contracts,Tenders, human resource, property management, reception, administration, employee training and vital business function.
EXPERIENCE
RUBYSTONE BOTIQUE HOTEL
4 STAR
2017 JUNE TO CURRENT
MANAGER
Manage day to day running of the business.
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Corporate client handling and take part in new client acquisition
Oversee the operations functions of the hotel, restaurant, housekeeping, front office, and maintenance and rooms division.
Hold regular briefings and meetings with all staff
Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan.
Lead all key property issues including capital projects, customer service and refurbishment
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
MAVUTA BOTIQUE APARTMENTS AND MAVUTA MANOR
5 STAR APARTMENTS & 4 STAR GUESTS HOUSE
2015 MARCH – JUNE 2017
Supervisor
Work at reception
Apply for accomodation & catering tenders
Maintain Inventory
Interact with Guests
Inspect Rooms
KALARZ HOSPITALITY
RESTAURANT
2013 NOVEMBER -2015 MAY
RESTAURANT MANAGER
Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
Manage back of house, sales and dining area.
EDUCATION
DIPLOMA IN TRAVEL TOURISM AND HOTEL MANAGEMENT
AWARDING BODY ADMINSTRATION OF BUSSINES MANAGERS
ASSOCIATION (ABMA UNITED KINGDOM).
CURRENT STUDIES
BA (Hons) IN BUSSINESS MANAGEMENT
ARDEN UNIVERSITY UK
REFERENCES
MR LINCOLN TSAHA MANAGING DIRECTOR KALARZ HOSPITALITY t/a chesa nyama /1+1 pizza
CONTACT NUMBER: 079564393 /081*******
MAVUTA MANOR
MR Phillip Nailana CONTACT NUMBER: 015******* / 060961143
RUBY STONE BOTIQUE HOTEL
PERSONAL INFORMATION
Date of birth: 20 November 1990
Licence: class 2 (code 10)
Nationality: Zimbabwean
Passport number: BN 979436
Marital status: single
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