Desktop Support Engineer
Resume:
Contact:-
*.*******@*******.***
Abushagara, Sharjah
Highlights :-
Expertise in Installation &
Troubleshooting Operating
system, hardware & software’s.
Servers: Windows (2016 &
2012)
Experience in Installation of
LAN Patch Panels & Network
Cabling.
PC & MS Office
2007,2010,2013,2016
Remote Access solution: - Any
Desk, Team Viewer, Remote
Desktop Protocol.
Operating Systems :Windows
XP,
Windows7&8,10.Macintos,Lin
ux
Helpdesk software: Fresh
Service
Proactively Learning about
emerging technologies
Ability to plan and priorities
work load without supervision.
Ability to work through tough
situations until they are
resolved
Profile:-
A competent Microsoft certified Professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping Staff and students resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within an organization.
Professional Experience:-
Amity School Dubai: Assist IT Engineer (August 2019 to till date)
Setup Laptops, Pc’s, telephone systems, wireless networks and peripheral devices (such as printers, scanners, and iPads and mobile/smart phones) related to School infrastructure, in accordance with department standards.
Set up new users' accounts in AD, profiles and deal with password, permission issues.
Managing MDM server, dealing with student & Staff iPad issues.
Maintaining & Managing Print servers, AD, File servers, share folders.
Troubleshooting peripheral devices such as Interactive smartboard, Projectors, Laptops, Printers, and Desktops etc.
General Helpdesk support: Provide general helpdesk support to all staffs and students.
Talking staff or Students through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Experience in handling ERP, eLearning application such as Seesaw, Teams and Moodle.
Maintained inventory of IT assets in Helpdesk Software
Taking care of iPad hubs & ICT Labs over all the schools
Providing support for video conferencing & for the support providing audio
& visual management for events.
Handling CCTV & Access control systems.
Heriot Watt University Dubai Campus:- IT Officer (April 2015 to August 2019)
(AIP by: Study World Higher Education Services)
Install, upgrade, support and troubleshoot Linux, Mac, Windows OS, authorized desktop applications, Mobiles, hardware, and equipment like Projector.
Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and classroom peripherals.
Priorities and manage many open cases at one time
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Return defective equipment to maintenance inventory, and restock parts inventory to maintain spare parts levels.
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop infrastructure, in accordance with department standards. Nevin Saji George
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Academic Qualification:-
Bachelor of Engineering in
Computer Science from Anna
University, Chennai, India in
June 2013.
Higher Secondary from Sree
Victoba School.
Kerala, India – April 2009
SSLC from popepuis School
Higher Secondary School
Kerala, India – March 2007
Certifications:-
Microsoft Certified Solution
Associate -2016,Id- 17207695
Network Security Associate
(NSE1- April )2020
Personal Profile:-
Nationality :- Indian
Visa Status:- Employment Visa
Languages :- English, Malayalam
& Hindi
License :- UAE & India
Skype Id :- nevinsharon91
LinkedIn :-
https://www.linkedin.com/in/Nevi
n -saji-george
Experience in handling Servers, File servers, Share folders, Vm- ware/Hyper-technology.
Installation, Upgradation, Troubleshooting of Academic software’s for the various Department.
Online & remote support (Any desk, TeamViewer, LogMeIn) to users in the organization.
Providing support in Meeting rooms for Video Conferencing(Skype, Goto Meeting, VC, Skype for Business, Lync, Zoom)
Knowledge of Ghosting & Imaging software’s (Macrium reflect, Aomei, Clonezila,Acronis)
Managing Print Servers (Aqrate Server), Network & Local printers.
Coordinating with the Vendor service centers for repairs.
Maintaining Records of software Licenses.
New users' accounts profiles and deal with password issues
Assist staff for setting up exams, Assignments in Blackboard(Vision)
General Helpdesk support: Provide general helpdesk support to all staffs and students.
Talking staff or Students through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Test and evaluate new technology
Follow diagrams and written instructions to repair a fault or set up a system
Access control system Management & knowledge in CCTV handling.
Conduct electrical safety (pat test) checks on computer equipment.
Audio & Visual support on various events & functions.
Maintained inventory of IT assets.
I source Info systems Pvt Ltd: Desktop Support Engineer (Mar 2014 to Jan 2015)
Install, Upgrade, Support and troubleshoot XP, Windows 7, Microsoft Office 2007, 2010, Antivirus and any other authorized desktop application.
Installation & configuration of Client Pc’s as per organizational requirements.
Customize desktop Hardware to meet user specification and site standards.
Diagnose and quickly resolve a wide range of windows applications and networking problems to help minimize downtime.
Maintained inventory of IT assets.
Supervising junior engineering and technical staff
Planning and undertaking scheduled maintenance upgrades
Troubleshooting network connectivity in a LAN/WAN Environment.
Managing stocks of equipment, consumables and other supplies
Contact this candidate