Project Manager

Amna Tariq

Mobile: +974-********

Email: *********@*****.***

Objective

To work with a dynamic and reputed organization that offers versatile opportunities for comprehensive career building and skills development by serving in a professional work environment. Seeking a challenging position in a growing organization where acquired skills and knowledge will be utilized towards continued growth and development. I have 9+ years’ experience in Information Technology.

Profile

• A highly motivated individual with more than 13+ years of experience in Information Technology, eager to work in a competitive and challenging environment. Recognized as a dedicated, hardworking and results oriented professional.

• Proactive with superior oral and written communication and interpersonal skills. Capability of working in a multitasked, fast-paced and changing environment.

• Well-developed leadership, organizational, analytical and problem solving skills. Ability to work on multiple engagements concurrently.

• Good analytic skills coupled with problem solving expertise. Have good communicating skills and interpersonal skills

• Good skills in Microsoft Office applications, including MS Excel, MS Word, MS projects, Share point and MS Power Point.

Professional Experience

Project Coordinator and Analyst -IT

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire project related Plans and documents including business case, project architecture and design, Project Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following up internally and following up with all the stakeholders to meet the timelines of the projects. Designation: Project Analyst and Coordinator Duration: Sep 2017 to till date Location: Information Technology Department Doha Bank, Doha Qatar. Responsibilities

• Attending and managing different projects related meeting including internal IT meetings and meetings with other departments.

• Preparing and circulating minutes of meeting for all the project related meetings.

• Have excellent understanding of Project Management methodology and provide training to all the Project Managers regarding the use of EPM.

• Prepare ppt regarding the current status of the all the projects and Critical project related issues to update management regarding the current status of all the IT projects.

• Assist in arranging different Project related meetings within IT and with vendors and prepare minutes regarding the important points discussed in the meeting.

• Define Business objectives, scope, exceptions and acceptance Criteria.

• Manages the ongoing projects initiatives and follows the organization’s project management methodology.

• Designing and creating comprehensive Project Result reports.

• Identify Business requirements, develops policies and procedures.

• Assist in preparing different type of documents BDU etc and forms like (User Access form, User Acceptance form etc) as per the requirement of the project.

• Having good interpersonal skills to bring all the project stakeholders in one platform to discuss project related issues.

• Understanding the business requirement and releasing the Request for Proposal as per the requirement.

• Preparing the technical and financial comparisons of all the received quotations from vendors. Preparing the technical and commercial proposals, respond to tenders, RFPs, RFI, etc.

• Preparing the Business Case, Business Requirement Document, Project Architecture and Design document. Responsible for analyzing cost benefits.

• Evaluate and monitor project performance for a portfolio of projects.

• Develop and enhance project reporting and documenting standards.

• Maintaining the excel sheet for different project related tasks for follow up with concerned stakeholders for the latest status.

• Creating software requirement specification document and get it approved from all the stakeholders.

• Designing Project Plans for IT Projects using MS Project & Visio.

• Creating various types of worksheets, reports and forms in MS Excel / PowerPoint / MS Word.

• Following up with different vendors and IT teams for different project related tasks to meet the timelines.

• Creating Lesson Learnt document at the end of each project.

• Responsible for Vendor Management and IT Contracts review with Legal and Operational Risk.

• Updated all project related tasks and project Plans in Project management tool EPM.

• Providing response to the audit as per the requirement. Prepare and provide proper response to the Audit for the required queries.

• Creating User Test Cases and User Manual for User training.

• Processing the received invoices after closure of projects.

• Fulfilled the responsibilities of Project Coordinator in Corporate Banking and Retail Banking Projects.

Business Analyst –IT

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire project related Plans and documents including business case, project architecture and design, Project Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following up internally and following up with the vendors to meet the timelines of the projects. Designation: Business Analyst and Coordinator Duration: March 2014 to September 2017

Location: Information Technology Department Doha Bank, Doha Qatar. Responsibilities

• Comprehensive knowledge of Software Development Life Cycle (SDLC), having through understanding of various phases like requirements, Analysis /Design, Development and Testing.

• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.

• Adept at creating and transforming business requirements into functional requirements and designing business models using UML and Use Case. Activity diagrams in MS Visio.

• Excellent facilitation skills in conducting walkthroughs, surveys and questionnaires.

• Comprehensive knowledge of Waterfall, Agile and Six Sigma methodology.

• Strong experience in conducting UAT and documentation of test cases. Familiar in Designing and developing test cases.

• Exceptional problem solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, decision –making coupled with excellent communication and interpersonal skills.

• Excellent track record for meeting deadlines and submitting deliverables on time.

• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and schedules. Network and Telecom Engineer IT Infrastructure Doha Bank IT, Doha Qatar Handled different Network and Telecom Team tasks. Excellent at Telecom side and good at Network side. Expert in Cisco Call Manager and handled day to day Cisco IP Phones issues. Completed different Cisco Call Manager projects including Call Manager upgrade, roll out of Cisco IP phones across the Doha Bank branches, recording solution for Cisco IP phones etc. Designation: Telecom Consultant Duration: Jan. 2009 to Jan. 2014 Location: Network and Telecom Team Doha Bank, Doha Qatar Responsibilities

• Managing & Administration of CISCO 8.6 & AVAYA Call Managers.

• Worked with various features of CISCO IPT i.e Video Conferencing, Pilot & Hunt Groups, Call Routing, and Calling Search Space for VoIP across different Call Managers

(in Dubai & Kuwait Branches), Call Pickup Groups, Voicemail, Hotline/Direct Dialing to Call Centre, Extension Mobility, CISCO Jabber Integration etc.

• Configuring, Installation and Troubleshooting/Support for Cisco & AVAYA IP Phones and Video IP Phones.

• CISCO Phone Models includes CP 6906, 7911, 7937, 7941, 7942, 7945, 7961, 7970, 7985

(VDO), 8961, 9790 (VDO), Tandberg Devices: E20, E90, 6000MXP.

• Coordination on daily basis with various departments of Local and International Telecom Service Provider (Qtel/Ooredoo) for installation, complaints and follow ups through letters, faxes, emails, telephone and meetings for various services including Direct Lines, GSM, GPRS, ISDN. DDN, MPLS IP & Internet VPN and Leased Lines.

• Inviting & Analyzing Quotations from Contractors/Vendors for various types of projects, in line to the Scope of Work & Requirements and preparing necessary approvals.

• Onsite coordination with vendors for various relevant jobs, majorly Structured Cabling (CAT

& Fiber Optic).

• Maintaining inventory for all telecom Services & Equipment being possess by Doha Bank.

• Monthly Qtel Bills’ Analysis and reporting for over 2000 Services prior to payments made by Accounts Dept.

Credit Card and ATM switch specialist --- Doha Bank IT

• In House creation of Debit and Credit cards by using Perso Solution.

• Technical support for Credit Card related systems used in the bank.

• Liaise with system vendors and payment association to resolve day-to day system problems and issues reported by Card Center users.

• Responsible to support the Project Management function to ensure smooth implementation of new systems initiatives such as EMV, Credit & Debit Cards, New Product Launch etc, systems enhancements & day-to-day system issues.

• Co-ordinate with internal and external parties to ensure that payment system compliance upgrades are tested and implemented within deadlines.

• Track and monitor system/operational issues with IT Department, External system vendors and Payment Associations until resolution.

• Provide system/support for Loyalty systems and liaise with vendor for POS and system enhancements.

• Work on system request as per request from Business user department.

• Provide system support for AMEX card acquiring. Co-ordinate with vendor for new releases and updates from AMEX.

• Responsible to prepare system acceptance test scripts with users and conduct a first level UAT to ensure that systems have been delivered according to user requirements.

• Monitoring of credit card systems and ensure services are up and running .

• Defining new card products in Card system as fee structure from Retail Banking.

• Provide daily statistics to Management on our Cards and Acquiring base.

• Handling all the ATM machines issues and coordinating with the ATM switch Vendor.

• Handling all the POS machines issues and coordinating with the Vendors.

• Development of reports in Oracle.

• Having knowledge of SQL.

Major Projects on ATM and Cards Side :-

• New ATM switch deployment in Doha Bank.:-

1. Involved in the Migration of ATM switch from the Switch ware to IRIS. 2. Involved in the Planning of the Project and testing of the ATM switch. 3. Responsible for the creation of the Test Scripts for the ATM switch testing. 4. Involved in full testing starting from the creation of debit cards till the end of transactions processing.

Professional Training Programs and Certifications

* CCNA (Aptech Qatar).

* MCSA (Aptech Qatar)

* Business Writing Skills (Doha Bank, Doha Qatar).

* ITIL Foundation

* Prince II

* PMP (Ongoing )

Professional Efficiency

Efficient in accomplishing the assigned projects/tasks on time. Diligent, industrious and devoted towards the works. Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading team initiatives. Excellent Communication and coordination skills.

Professional Qualification

8

Major: Computer Science & Communication

Punjab University, Lahore Pakistan

• HSSC (Pakistan Education Center ) Doha, Qatar

Major: Maths, Physics & chemistry 2002-2004

• SSC (Pakistan Education Center ) Doha, Qatar

. 1999-2002

Personal Information

Gender : Female

Nationality : Pakistani

Visa Status : Family VISA .

Driving License : Valid Qatari Driving License.

Residence

Location : Doha, Qatar.

Marital Status : Single

Languages Known : English, Arabic, Urdu/Hindi

References

• Khaled Mahmoud Mohamed Ellithy

Section Head - IT Infrastructure, IT Department Doha Bank. Mobile : 00974- 55291962

Email : ********@********.***.**

• Mohammad Ishtiaq

Head of IT Infrastructure, IT Department Doha Bank. Mobile: 00974 – 55840978.

Email: ********@********.***.**

• Bachelors of Science in Computer Science (BSCS) 2004-2008

• Mohammad Naeem Tahir

Senior System Administrator, Information Technology Doha Mobile: 00974 – 55535609

Email : ******@********.***.**

• Masood Memon

• Technical Team Leader - Cards & ATM, Information Technology Doha Bank.

• Mobile: 00974 – 55188213

• Email : ******@********.***.**

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