Store Manager Sales
Resume:
Kaven Deleon
Kissimmee, FL *****
adfgj6@r.postjobfree.com
Experienced manager with depth in recruiting, training, mentoring, coaching, and developing staff in large consumer-focused store operations. Strong sales forecasting and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goals.
Authorized to work in the US for any employer
Work Experience
Floor Supervisor
Columbia Sportswear - Orlando, FL
August 2013 to August 2020
Responsibilities/Skills
As part of the management team, to provide leadership and direction to the store staff, by giving direction and guidance to Sales Associates to ensure efficient and effective floor operations, customer service, and execution of visual standards.
Assist the Store Manager in developing a strong sales environment focused on teamwork and customer service. Coaching the sales team and leading by example. Developing and implementing motivational incentives for sales staff.
Assist the Store Manager in interviewing, hiring, training, and disciplinary action as it applies to the store staff. Demonstrate leadership, coaching, and listening skills through training and acting as a positive role model and leader on duty.
Assist the Store Manager with the development and implementation of action plans to address any issues relating to store sales, goals, safety, training and personnel development.
Provide input to Store Manager on staff performance for the performance appraisal process.Track employee results and make suggestions for modifying goals accordingly.
Assist in maintaining inventory levels by communicating with the Store Manager. Provide efficient order management from placement of orders to delivery of goods. Ordering and receiving supplies.
Provide coaching and direction on a day-to-day basis to ensure staff performance standards are met.Train Sales Associates on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards.
Perform opening and closing procedures such as balancing registers, preparing cash bags, and activating security system. Maintenance of management systems for sales tracking, organization, and controlling and auditing store operations.
Maintain a high professional standard of individual behavior by demonstrating respect, courtesy, and professionalism to align with Columbia Sportswear Company expectations.
Accomplishments
Moved to store 452, a high volume store. Helped out to push it's limits.
Helped store 452 to reach sales $9.4 million as of fiscal year 2019.
Increased conversion rate from 20% to 24%.
Reduced inventory shrink from 2.9 to 1.7%.
Helped store 452 go into Re-Model.
Volunteered to help store 451 go into Re-Model.
Helped open new and first standalone footwear store in Orlando.
Volunteered to travel on business trips to help out in an advisory role for the store 481 in the New England District.
Education
Certificate in Tourism Management - Guest Services
Valencia College - Kissimmee, FL
2009
Contact this candidate