Customer Manager

Dawn Burke

Alpharetta, GA

************@*****.***

Home: 678-***-****

Cell: 678-***-****

Skills:

Hands on experience with several ERP systems such as NetSuite, Navision, SALESFORCE, Oracle

Microsoft Office Products, including Word, Excel

Graduated from Hoboken High School, Hoboken, NJ

Earned 40 hours of credit toward Bachelor of Business degree via online college courses.

Experience:

Teradata, Norcross, Ga

July 2019- April 2020: AR & Collection Specialist

Proactively manage collection of debt on assigned portfolio from 10 to 15 million dollars using business rules, and processes

Timely resolution of queries / disputes for both external & internal customers (Business Units, Sales & billing

Daily / Weekly / Monthly reporting and account reconciliations

Working to strict monthly targets as assigned by the Americas Collections Manager

Work as part of the Collections team to drive best practice in Collections Activities, to improve DSO and cash-flow

and minimize aging debt

APTEAN, Alpharetta, GA

March 2019 – May 2019: Senior Collector

Analyze customer accounts to determine whether it is considered delinquent and research the reason for the

delinquent account.

Place phones calls to customers to remind them of payments and their account balances.

Prepare account reports for customer balance tracking and progression.

Coordinated with customers to resolve all issues.

Processed credit and prepared credit spreadsheets for reports.

Use accounting principles to determine accounts payment options.

SPH Analytics, Alpharetta, GA

Nov 2018 – Jan 2019: Senior Collector

Analyze customer accounts to determine whether it is considered delinquent and research the reason for the

delinquent account.

Place phones calls to customers to remind them of payments and their account balances.

Prepare account reports for customer balance tracking and progression.

Coordinated with customers to resolve all issues.

Processed credit and prepared credit spreadsheets for reports.

Use accounting principles to determine accounts payment options.

Liaison Technology, Alpharetta, GA

Feb 2016 – Jul 2017: Collections Dept. Lead Collector

Coordinated with customers to resolve all delinquent issues.

Analyze customer accounts to determine whether it is considered delinquent and research the reason for the

delinquent account.

Determine if the delinquency is due to missing invoice copy, billing error, or missing information on invoice.

Resolved complicated issues pertaining to all customers and all their accounts.

Place phones calls to customers to remind them of payments and their account balances.

Prepare delinquent account reports for management by tracking and organizing the progress and status of the

customers balances.

Initiate and process credit requests for tax or other unrecoverable balances.

Brought outstanding receivables down by $3,552,000.00

ADP Payroll Services, Alpharetta, GA

Dec 2015 – Jan 2016: A/R Resolution Analyst US and Global Accounts / Financial Services

Nov 2013 – Oct 2014: Senior Collector

Sept 2003 - Oct 2013: Collector

Prepared spreadsheets and ran reports, as well as queries in order to provide management with the necessary tools

and analyses to reduce recurring errors.

Handled a high influx of inbound calls pertaining to the reconciliation and collections of delinquent accounts.

Perform Tax deductions and income deductions.

Processed credit memos, and prepared credit spreadsheets for the monthly and yearly reports.

Increased profitability through negotiation and enforcement of scheduled collection campaigns, achieving 80%

recovery rate of billing cycle

Processed and queries reports to help analyze the correct credit information.

Processed monthly e-Assess cases to ensure all credit information was entered correctly and in a timely manner.

Provided supervision for the Regional Office Team, the Loss Mitigation Team, and the 10+ member of Regional Team

Oversaw staffing, training, goal development, couching and performance appraisals.

Financial Analysis of the Northern New England, Canada, Central and Southern California Regions.

Used accounting principles to determine accounts payable payment options interest.

Maintained over 980 customer accounts with credit limits from $25,000 to $100,000,000

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