Service Spa

Curriculum Vitae

Name:RUSSEL PETIGULAO MAQUILING

Address: Jumeirah Village Circle 2, Dubai United Arab Emirates

Mobile Number. +971*********

Email: ******.*************@*****.*********:******.*************@*****.***

Date of Birth: May 29 1990

Place of birth: Philippines

Nationality: Filipino

Marital Status: Single

Objective: Able to work in a reputable company for a position in which my qualifications suits best. With my equipped knowledge, ability and skills learned in school, Present and previous experience in Hospitality Industry (5 star Hotels). I shall perform my duties and deliver quality results.

Qualifications:

Degree Finished: Bachelor of Science in Hotel and Restaurant Management (4years)

Major in: Food and Beverage Management

Employment Strength:

Experienced waiter in fine Dining Restaurant, First Class Lounge, and Buffet. Catering services.

Has knowledge in cashiering, making mocktails, and handling a team.

Work Attitude: Open minded, Work Oriented, Flexible in work assignment, Trainable, has a positive outlook in every aspects of life and with good sense of Teamwork. I can work as assigned with less supervision.

Skills:

Computer Literate (Microsoft word & excel)

Proficient in English both oral and writing

Basic knowledge in French

Knowledge in Micros System

Knowledge in OPERA System

Achievement :

Passed the LQA audit for the month of April 2019 (with Certificate)

Retail Top seller

EDUCATIONAL BACKGROUND:

College Degree: Surigao Del Sur State University (SDSSU) Tandag City, Philippines

2007- 2012: Bachelor of Science in Hotel and Restaurant Management ( BSHRM)

Major in: Food and Beverage Management

PROFESSIONAL EXPERIENCE:

August 2016 up to Present– SO SPA SOFITEL THE PALM, DUBAI

Present: Spa Receptionist

Answering Inquiries from the guest thru calls and emails.

Booking an appointment to the guest ( Spa Booker)

Doing the Daily Revenue Report.

Billing procedure or Cashiering

Cascading to the team what is going on in the hotel like promotion and special events.

Data Encoding and Documentation.

Attending to the guest needs in an efficient and effective manner.

Upselling our Retail products ( Beauty and wellness products)

JUNE 25, 2014 SOFITEL THE PALM RESORT AND SPA ( ACCOR HOTEL GROUP OF COMPANIES)

August 2016 ( Dubai, United Arab Emirates)

Waiter in Lobby Lounge (Multi Tasking)

Ensuring that both Service and Brand standards of the Hotel has been followed on a daily basis.

Respecting the Brand and service standard being implemented

Being always on the floor and helping the team in performing the task.

Cashiering and making orders are part of my responsibilities as part of my growth and learning process.

Checking mails as well as helping the bartender in making Requisitions.

Our side task as well to entertain nor to inform guest about the promotions going on the hotel

The most important of all is to make all the guest happy and creating a magnifique dining experience. And ensuring that we exceed to their expectation by giving them great service.

SEPTEMBER 2013 CROWNE PLAZA HOTEL ( Intercontinental Hotel Group of Companies IHG)

To May 2014 ( Dubai, United Arab Emirates)

Waiter in Buffet Restaurant (Multi Tasking)

Respecting and following the Service and Brand Standard of the Hotel

Handling a station and ensuring that I am able to address the needs of my guest

Bussing out soiled dishes, cutleries, glassware’s etc. and maintaining the cleanliness of my station

Ensuring that we exceed guest expectation by delivering great service

Performs all duties and responsibilities in timely and effective manner in accordance with the established company policies to achieve overall objective of this position.

JANUARY 2012 LOCAL GOVERNMENT UNIT OF LANUZA, PHILIPPINES

To January 2013 (Tourism staff and a local tour Guide)

Arranging tour services

Data encoder specifically on tourist arrivals per month

Giving Orientation regarding safety precautions and instructions before the tour commences

Leaving a positive remark on the guest as they had visited our local community

Character Reference: Upon Request

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