GUEST SERVICE AGENT

Strongly dynamic individual who focuses on promoting customer satisfaction through exceptional service.

A flexible team member and fast solution maker despite pressure give. I am seeking and am willing to relocate for a job that offers a greater challenge, strengthens my skills, tests my adaptability and provides opportunity on contributing to the success of the company.

HIGHLIGHTS OF QUALIFICATIONS

4+ years of Customer Service

3+ years of Cashier and Sales Experience

2 years of experience as a Retail Auditor

Excellent in Microsoft Programs; Word, Excel, PowerPoint, Outlook

Possess excellent Communication Skills

WORK EXPERIENCE

WESTJET 2019

Edmonton International Airport, Nisku, AB

Guest Service Agent, Airside Agent

Assisted guests with checking in at the front kiosks

Attached and activated baggage tags prior directing to baggage drop-off

Consulted passenger inquiries about flight information

Taking care of people with special access needs, and unaccompanied children

Pushed wheelchairs during onloads and offloads

Drove guests to their gates with the Folkswagon (w/ TEVOP)

Arrived encore flights as an airside agent

La Vie En Rose 2019

West Edmonton Mall, Edmonton, AB

Bra specialist, Sales Representative, Cashier

Cordially greeted every customer and stated daily promotions

Answered customer’s questions and advised them on features, benefits, and advantages of the merchandise

Execute the payment transactions of the sales and prepare gift wrappings

Organized the store to maintain cleanliness

Abercrombie and Fitch 2019 West Edmonton Mall, Edmonton, AB

Sales Representative, Cashier

Greeted customers entering and leaving the stores

Maintained store presentation and organized sales floor

Directed customers by escorting them to fitting rooms and counters

Drove sales through engagement of customers, suggestive selling, and sharing product knowledge

Handled transactions by totaling purchases and processing cash, credit and debit cards

MON AMOUR 2019

Southgate mall, Edmonton, AB

Florist, Kiosk Attendant, Accountant, Sales Representative

Provided information about company

Answered questions regarding product care

Examined and handled phone or online requested custom orders

Arranged displays to produce eye-pleasing arrangements through design, color, blossom choice

Monitored inventories needed within the shop and other necessary supplies

Bath and Body Works 2017 - 2019

West Edmonton Mall, Edmonton, AB

Lead Cashier, Sales Associate, Merch/Backstock

Greeted customers and provided with prompt service

Accurately used cash register, debit, and credit terminals

Answer inbound calls and respond to customer inquiries in a timely manner

Reconciled total transactions to systems applications and resolved discrepancies out of balance conditions

Monitored customer warehouse levels and submitted comprehensive inventory reports each week

Sort and place products on racks, shelves or in bins according to organizational standards

Reviewed store layouts during holiday seasons to reorganize set up

Press’d Sandwich Company 2017

Westgate, Edmonton, AB

Cashier, Server

Took orders from customers and handled till transactions

Packed and stored fresh daily ingredients in refrigerator

Prepared food such as sandwiches, salads, wraps and beverages

Washed dishes, glassware, pots and pans with hand and dishwasher

Cleaned and sanitized kitchen areas including work surfaces, cupboards and storage areas

Pinkberry 2017

West Edmonton Mall, Edmonton, AB

Presenter, Cashier, Server

Presented samples of yogurt flavors around the food court

Set up and operated equipment that mixes ingredients

Created order with precise presentation

Provided benefits of frozen yogurts

Filled frozen yogurt machines, keep toppings clean and full, restock items as necessary

Mopped floors, cleaned machines and dishes, and followed other cleaning requirements

EDUCATION

CDI COLLEGE – Travel and Tourism Diploma

Jasper Place High School – High School Diploma

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