Sales Administrative Assistant
Resume:
MARTY MCKINLEY
Transportation and Logistics
Charleston, SC 29414
****************@*****.***
An interesting position where my years of operations management, sales experience, and customer service would assist in achieving business goals and provide an
opportunity for me to use those skills to their fullest.
#readytowork
Authorized to work in the US for any employer
Senior Service Center Agent III
UPS - Charleston, SC
January 2017 to June 2020
• Order entry, AES submission, document scanning, shipment routing, shipment rating, and pre-alerts.
• Processed HAZMAT shipments(Data Entry and AES).
• Forklift certified through UPS Freight Forwarding.
• Resolved problems and maintaining an ongoing professional relationship with the customer and vendors.
• Processed domestic\international shipments utilizing UPS software; while ensuring specific customer requirements were followed.
• Issued customer requested and internal status reports.
• Data entry of customer orders to include routing, tracking, and rating.
• Investigated status of existing service requests or initiating a new order by confirming and entering the appropriate customer and data request.
• Maintained quality standards established by UPS Supply Chain Solutions to customers and vendors.
• Escalated problems and concerns beyond the ability to an immediate supervisor or manager.
• Effectively communicated with customers and their suppliers as necessary.
• Managed multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail.
• Processed Invoices from Cartage Agents, and various vendors. Technical Support Specialist I
NCR, Inc - North Charleston, SC
March 2014 to August 2014
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.
* Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
* Support roll-out of new applications or versions.
* Managing inventory of replacement parts used to resolve issues. WORK EXPERIENCE
* Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, TCP/IP, and more.
Customer Service Representative
UPS Freight - Charleston, SC
November 2013 to January 2014
*Ensured safety standard of all employees were followed.
*Scheduled daily appointments with customers.
*Ensure customer's requirements were being met.
*Enter Customer Pickup Request.
*Scanned BOL\HAZ Documents
*Utilized UPS Worldship system.
*Conducted daily yard check.
Import/Export Logistics Coordinator
"K" Line America - North Charleston, SC
August 2007 to June 2012
*Responsible for all logistical aspects of Ocean Import/Export container freight for multiple ports throughout the Southeast.
*Thorough knowledge of port systems (Navis, Orion, and Trapac).
*Experience in intermodal and rail operations for entire Southeastern region.
*Assisted Sales in acquiring new Import and Export accounts.
*Participated and implemented cost savings program of over 1 million dollars.
*Maintained the following Import accounts: JC Penney, Lowe's, Honda, and Nike-for the Southeast region.
Administrative Assistant
Glass Act Productions, LLC - Charleston, SC
February 2007 to July 2007
*Created estimates and invoices with MS QuickBooks Pro.
*Utilized MS Office for customer orders and maintained filing system.
*Answered, directed, and screened incoming phone calls.
*Greeted customers and scheduled appointments.
Operations Manager
Mac Logistics, LLC - Mount Pleasant, SC
April 2000 to October 2006
*Maintained and increased revenue with new accounts and current accounts.
*Coordinated and oversaw all daily domestic/international shipments.
*Sales calls for new business: Cold calling, networking, regional door sales.
*Import/Export documentation: LTL, FTL, and Air Way Bills of Lading. Associate of Science in Network Systems Management Trident Technical College - North Charleston, SC
EDUCATION
2016
Active Directory
TCP
TCP/IP
Microsoft Windows
Operating Systems
Technical Support
WAN
Driver's License
*Computer Skills: Microsoft Office/XP (Word, Excel, Access, PowerPoint, MS-DOS, ACT, Outlook and QuickBooks Pro). Coursework
Active Directory (Directory Services Infrastructure Design), Network Security, Network Analysis: Object-Oriented Programming I and II, SharePoint, Web Page Development I (FrontPage), SQL Programming, C Programming, Introduction to Relational Database Management Systems, Linux Operating System, Supporting Information Servers, TCP/IP for Windows NT, Support Windows NT Server, Windows NT Server Enterprise, Network Essentials, Supporting Windows NT, Introduction to Networking, LANs/WANs, HTML, Cisco 2500 and 2600 Routers, Firewall Routers, Active Directory Domain Controllers, DNS, VoIP, Wireless/VPN Architecture, Visual Basic 2010, Fedora, LAN\WAN, Network Security SKILLS
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