Technical Support Specialist
Resume:
TRAVIS RYAN STASE
MILWAUKEE WI 53221
***********@*****.***
EXPERIENCE
Milwaukee Police Department
IT Specialist II July 2019 – Current
-Field Support to all seven districts for hardware and software repair, upgrades, or maintenance.
-Production of analysis, training and informational reports as needed by MPD users and IT Management.
-Ensures proper resolution through vendors, maintenance providers, or internal personnel as required.
-Works with BitLocker, WINPE, Clonezilla, Bomgar, Belarc, and Windows 10 to support Tiburon RMS, CAD, WinAce, TraCS, and other proprietary software.
Brookfield Lutheran Church
Media Arts Director May 2018 – Current
-Edits and uploads video using Adobe Premiere to Vimeo and RightNowMedia.
-Updates and maintains functions on the brookfieldlutheran.org website, the BLC RightNowMedia Page, and the YouVersion app.
-Performs other IT related tasks as requested.
Aurora Health Care
Data Network Specialist Senior, Site Support Nov. 2014 – Nov. 2018
Acted as a technical resource for team members.
Coordinated projects alongside hospital management, staff, and third party vendors.
Performed preventative maintenance in addition to equipment and software upgrades.
Utilized remote support software, Active Directory, and SCCM, along with hands on repair to Windows, Citrix, EPIC, McKesson and other medical applications.
Became proficient in Office 365, CA Service Management Suite, McAfee Endpoint Encryption (ePO), VMWare, Airwatch, and Cisco Prime.
CompuCom
IMAC Technician, Field Support Feb. 2013 – Nov. 2014
Performed computer delivery and data migration tasks at GE Healthcare facilities.
Diagnosed and fixed software issues pertaining to Windows OS and Wireless/LAN.
Performed hardware repair to system boards, cases, hard drives, RAM, and other devices.
Fuel Powersports
Subcontractor, Microcomputer Specialist June 2012 – January 2013
Repaired office and shop computers of varying manufacturers and operating systems.
Quarantined all virus, malware, and spyware infiltrations within the network.
Geek Squad
Agent, Service & Repair Technician August 2011 – September 2012
-Offered hardware and software support to desktops, laptops, tablets, cameras, phones, imaging devices, and miscellaneous electronics.
-Provided customer service and engaged actively in sales.
EDUCATION
Moraine Park Technical College
Associate of Applied Science Degree
Information Technology - Technical Support Specialist
Studies are focused in hardware/software support for microcomputer systems and their users in both stand-alone and network environments. IT project management, multimedia design, technical planning, and business case analyses are further topics implemented. Troubleshooting, repairing, and providing system maintenance are core principles adhered to.
- Recognized by Phi Theta Kappa society
- Graduated with Honors
- Completed Internship at Casa Guadalupe (West Bend, WI)
CERTIFICATIONS
CompTIA A+ Certification
License 27NHCLBDR3BEKT63
Dell Certified
HIGHLIGHTS
Developed and runs www.TraviTech.net, a business specializing in computer repair, web design, networking and multimedia solution at commercial and residential properties.
REFERENCES
Eric Pederson
IT Director
Eastbrook Church
Donnie Herr
IT Specialist II
Milwaukee Police Department
Mark Carrao
Production Coordinator
Elmbrook Church
PROFICIENCIES
Windows XP - 10
Windows Server
Mac OSX
Office Suite/O365
Adobe cc
Airwatch
Cisco Prime
McAfee ePO
Bitlocker
Active Directory
System Center Configuration Manager
networking
cabling
Remote Assistance
Web Design
VMWare
Infection removal
Software Support
Hardware Repair
Customer Service
Data Management
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