SIMON KIBUNYI NDUNG'U
********@*****.***
MOBILE: +254*********
PROFESSIONAL OBJECTIVES
I am seeking a position to utilize my knowledge in the customer service field. I am determined to work for an organization/company that calls for total dedication, creativity and implementation on a project that would increase productivity to the success of the organization and obtain a position that will enable me to use my customer service strong skills and knowledge to the maximum.
CORE COMPETENCIES
Self-motivated and driven by ambitions.
I take on audacious problems by bringing imaginative new approaches to solving them,
I work collaboratively to advance my customer service knowledge and make meaningful contributions to the organization/company.
A strategic and a creative thinker with a strong track record of accomplishments and self-discipline.
Highly motivated, aggressive person with the spirit to build strong career in security,customer service and hospitality industry.
Administrative assistant with a proven track record. I always strive to achieve the highest standards possible, at any given task in any situation.
I am accustomed to work in a challenging and fast paced environment, particularly when dealing with multiple responsibilities at the same time.
Problem solving, leadership and listening skills.
Self-oriented and very hardworking.
Excellent customer service with ability to communicate clearly with customers.
Remarkable flexibility and skills to work in all areas of customer service under minimal supervision.
PROFESSIONAL EXPERIENCE
POSITION: CYBER CAFE ATTENDANT
SEPTEMBER 2016 -JUNE 2017 SwiftNet Enterprises (Malindi,Kenya)
DUTIES AND RESPONSIBILITIES:
Overseeing the delivery of services and ensure user fees are collected
Help users with questions or problems in using the Internet or computers at the establishment.
Respond to customers who encounter error messages from accessing sites, emailing or downloading content.
Respond promptly and courteously to users who may become frustrated with errors, complications or slow Internet speed
Computer Literate with knowledge on Visual Basic and
Computer packages, software upgrade and Corel draw
OCTOBER 2017-SEPTEMBER 2018 Point Breeze (Nakuru, Kenya)
POSITION: WAITER
DUTIES AND RESPONSIBILITIES:
Washing vegetables and fruits and assisting in the preparation of other food items for use by cooks in the kitchen.
Providing the perfect service experience for every Guest
Ensuring the Guest feels important and welcomed in the restaurant
Ensuring hot food is hot and cold food is cold
Adherence to timing standards for products and services
Looking for ways to consolidate service and increase table turns
Presenting menu, answering questions and make suggestions regarding food and beverage
Disposing of trash. Sweeping kitchen and dining hall areas and ensuring constant cleanliness of floors, tables and kitchen equipment.
Proper operation of kitchen equipment
Cleaning and stocking cabinets, beverages and ice dispensers.
Follow all regulations, policies, and procedures regarding food handling, personal hygiene, safety, and proper sanitation.
JAN 2017 DECEMBER 2018 Malindi Oceanic High School, Malindi Spring Hill High School
POSITION: HIGH SCHOOL TEACHER
DUTIES AND RESPONSIBILITIES:
Making administrative and budget decisions
Chaperoning classes and trips
Prioritizing teaching methods
Completing parent and student counseling
Enforcing rules and disciplinary action
Lecturing and discussing concepts
Preparing material for presentations
Grading tests and conducting progress reports
Recordkeeping student activities in accordance with laws and school policies
Evaluating Student Performance by keeping chart and report on each student s ability to understand the material being taught and make recommendations
Designing curriculum to meet state standards
Mastering knowledge of specific subject areas in which you are teaching
Adapting lesson plans as needed to address different learning levels
Preparing class activities to supplement the material and engage students
January 2019 -To Date COMPASSION INTERNATIONAL AT MTANGANI 344 CHILD DEVELOPMENT CENTER (MALINDI, KENYA)
CURRICULUM FACILITATOR
DUTIES AND RESPOSIBILITIES:
Perform setup and cleanup tasks at job site
Providing both individual and group psychotherapy to a socioeconomically diverse population of teenagers
Leading n selecting of activities and implementing the work and overseeing of home visits
Teaching of curriculum in aspects of spiritual, socio-emotional, cognitive and physical domains.
Advocating for children raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one s influence to greater involvement and effectiveness on behalf of children.
Demonstrates a personal commitment to serve, respect, and empower the church according to principles outlined in Compassion s ministry philosophies.
Supports relationships with the pastor, church or project staff and other key stakeholders. Builds respect and trust with the church and community by living out Compassion s cultural behaviors in every interaction.
Helps churches to identify and utilize local resources, services, and relationships as well as maximize their own resources to support the ministry to children and youth.
EDUCATION
PRIMARY SCHOOL
2003-2004: Gospel Christian Academy
SECONDARY SCHOOL
2005-2009: Nyange High School
COLLEGE
2011-2011: Mt Kenya University (Nakuru Campus)
Diploma in Journalism and Mass Communication
PROFFESSIONAL TRAINING
Diploma in Mass Communication
Certificate in Beverages and Food Services
Diploma in Computer Packages
REFEREES
Mtangani 344 CDC (Compassion International)
Sarah Mukami Project Director
Email: ******.*******@*****.***
Cell: +254-***-******
Mount Kenya University
Email: *************@*****.***
Dorcas Kebenei Head of Communication Department
Cell: 072*******
Salaam facilities
Edith Kayo-Hr. Manager
*****.*****.****@*****.***
Cell: +971*********
Malindi Oceanic High School
Joseph Mulwa Director
Email:**************@*****.***
Cell: +254*********