Sales Front Office
Resume:
KRISTOFFERSON D.G. HIPONIA
*********************@*****.***
***********@*****.***
Lubao Pampanga, Philippines
DESIRED POSITION: Technical Support Representative
PERSONAL BACKGROUND
Birthday : September 22, 1988
Birthplace : Balagtas, Bulacan, Philippines
Nationality : Filipino
Civil Status : Married
Gender : Male
Religion : Roman Catholic
OBJECTIVE
To enhance my knowledge, skills and attitude by maximizing job performance alone or as a member of a team
EDUCATIONAL BACKGROUND
ATEC Technological College (TESDA)
Guiguinto, Bulacan
Computer Hardware Servicing (NCII)
Bulacan State University
City of Malolos, Bulacan
Bachelor of Science in Hotel and Restaurant Management
Felizardo Lipana National High School
Guiguinto, Bulacan
High School (2006)
CAT Officer
SKILLS
Proficient in English communication skills written and oral
Knowledgeable in MS applications
Hard Working and willing to learn
Troubleshooting of computer problems
Customer service
WORK HISTORY
Warner Bros. World, Abu Dhabi
Entertainment Animator
April 2018 – April 2020
Provide attraction and event information to guests and patrons aimed at enticing customers to games and other entertainment.
Explain the park’s regulations, policies, or procedures to guests and patrons.
Responsible for directing patrons to rides, seats, or attractions; and provide assistance to patrons entering or exiting amusement rides.
Monitor the park’s operational quality or safety.
Stay up to date on relevant park and department information.
Ensure to verify, collect, or punch tickets before admitting patrons and guests to amusement park venues and rides.
Dunia Finance LLC, Abu Dhabi
Relationship Officer
April 2017 – August 2017
Review independently all documents and link entire customer accounts to suitable relationship.
Provide securities details, quotes and valuations to customers.
Implement and supervise all unsolicited trade activities.
Ensure to alert Banker of prospective sales opportunities surface from discussions with clients.
Conduct evaluation of client’s accounts.
Collect mandatory information to analyze client situation.
Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.
Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and
Teleperformance
Technical Support Representative
November 2014 – June 2015
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Convergys Corporation
Technical Support Representative
May 2014 – July 2014
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Calata Corporation
IT Staff
May 2011 – April 2014
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Jollibee Foods Corporation
Food Attendant/Bus Boy
April 2010 to October 2010
Greet customers and seat them according to their preferences
Fill water glasses and refill beverages
Take orders and provide information about menu items
Suggest menu items when requested by the customer
Relay patrons’ orders to the kitchen
Ensure that the order is prepared according to the menu
Ensure order quality and quantity prior to serving
Serve meals and side dishes
Ensure that continued service is managed during the course of the meal
Keep a constant eye on the table to gauge needs and fulfill them immediately
Total customers’ check and take it to them
Clear table and clean table tops
Clear dishes and flatware
Carry dishes and flatware to the kitchen
Fernando’s Eatery
Waiter
November 2010 to April 2011
Greet customers and seat them according to their preferences
Fill water glasses and refill beverages
Take orders and provide information about menu item
Suggest menu items when requested by the customer
Relay patrons’ orders to the kitchen
Ensure that the order is prepared according to the menu
Ensure order quality and quantity prior to serving
Serve meals and side dishes
Ensure that continued service is managed during the course of the meal
Keep a constant eye on the table to gauge needs and fulfill them immediately
Total customers’ check and take it to them
Clear table and clean table tops
Clear dishes and flatware
Carry dishes and flatware to the kitchen
Contact this candidate