Manager Customer Care

RESUME

Satender Singh Rawat

H.No. */* Sunbright Appt, Arya Vihar, Sector 73

N O I D A

Contact No: 813******* Email :*************@**********.***

NAME : SATENDER SINGH RAWAT

FATHER’s NAME : Sh. A. S. RAWAT

D.O.B : 07.07.1970

PERMANENT ADDRESS : B-5/2 Upper Ground Floor, Sunbright

Appartment, Arya Vhar,i

Sarfabad, Sector 73

N O I D A – 201301

EDUCATIONAL QUALIFICATION: B. A

PROFESSIONAL QUALIFICATION: Diploma in Programming from Priyadarshini Institute, Pragati Maidan,

New Delhi.

P. G. Diploma in Translation English – Hindi from Bhartiya Vidya Bhawan,

New Delhi

LANGUAGES KNOWN : English & Hindi

NATIONALITY : Indian

RELIGION : Hindu

MARITAL STATUS : Married

COMPUTER SKILLS : FOXPRO, MS OFFICE & INTERNET

WORK EXPERIENCE:

ORGANISATION NAME : Blue Dart Express Limited

POSITION HELD : Assistant Manager - Operations

PERIOD : 1st May 1992 – 31st October 2000

JOB PROFILE:

Handled a team of 50 members of Operation & 10 members of EDP with the help of 4 Executives & Senior Executives according to shiftwise being 24 hours shift in two to three shifts.

Administration of complete Inbound & Outbound Load according to shiftwise

To visit at different Branches of different cities for training & setup.

Responsible for MIS Reports to different clients with the help of MIS execs.

Responsible for timely connecting of Outbound load with different cut off connections.

Reported to Branch Manager

Responsible of all Pickups and Deliveries with a big team

To control Budget costing

Management of warehouse, packaging of materials and dispatch within time frame and TAT has to be maintained for client’s satisfaction.

Management of Vehicle movment with minimize costing

Management of the vendor contracts

Training imparted to all the staff from, time to time for smooth operation

ORGANISATION NAME : EXPRESSIT WORLDWIDE LOGISTICS LTD

POSITION HELD : Manager Sales

PERIOD : 1st January 2001 – 31st December 2010

JOB PROFILE

Management of direct sales of Delhi & NCR

Management of all the Pickups of the clients done in time

Management of the MIS & Customer care team with 10 Executives & one Assistant manager

Management of all the pickups done on time and dispatch with the help of Operation team

To manage the vehicle movement for pickups with Operation team

Maintain the TAT of the clients

Visit the customers from time to time.

To control over the budget for entire sales and operation

Manage the entire collection with the help of Credit control team

To manage the growth of the business of entire region

To do telecalling for appointments and grab the business.

Visit all the Branches from time to time to enhance new sale

Development of FTL & Part load

ORGANISATION NAME : DTDC EXPRESS LIMITED

POSITION HELD : Manager Sales

PERIOD : 16th January’2011 – 31st December’ 2015

JOB PROFILE

Management of entire sales with the help of a team of one Assistant Manager & two executives

Management of all the Pickups of the clients done in time

Management of the MIS & Customer care team with 10 Executives & one Assistant manager

Management of the distribution of outbound load to the forwarding destination

To manage the vehicle movement for pickups with Operation team

Maintain the TAT of the clients

Visit the customers from time to time.

To control over the budget for entire sales and operation

Manage the entire collection with the help of Credit control team

To manage the growth of the business of entire region

ORGANISATION NAME : JAIPUR GOLDEN TRANSPORT PVT LTD

POSITION HELD : Regional Sales Manager

PERIOD : 1st January’ 2016 – 30th June 2019

JOB PROFILE :

Management of Branches in terms of Sales

Management of all the Pickups and deliveries of existing and new clients

Management of the MIS report to the clients

Generate new business of PTL & FTL from new and extisting clients

To manage the vehicle movement for pickups till destination

Maintain the TAT of the clients

Visit the customers from time to time in terms of retention, payments and followups

Generate new business of Part and FTL load

To develop new business for the company

ORGANISATION NAME : SHREE MARUTI COURIER SERVICES PVT LTD

POSITION HELD : Regional Leader

PERIOD : 15th July’ 2019 – Till Date

JOB PROFILE :

Develop new business of Part load By Road, Air & FTL from corporate clients in Delhi & NCR and all India

Management of all the Pickups and deliveries of existing and new clients

Management of the MIS report to the clients

Management of pickups from Delhi – NCR & Reverse Pickups

To manage the vehicle movement for pickups with Operation team

Maintain the TAT of the clients

Visit new customers for discussion negotiate the price and do agreement as per terms and policy

Develop new clients and generate business from them.

Management of Deliveries of Inbound Cargo load

Working in Target Sales

Management of collection from the clients

Management of entire operation for the area defined

( Satender Singh Rawat )

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