Desktop Support Service Representative

Devender Singh

M: 098********, E-mail: *********@*****.***

Career objective

Seeking a position in life to utilize my skills, abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member by providing desktop support in fixing and optimizing computers & printers.

Skills and achievements

IT Support and Repair

Fixing Hardware/Software issues

Remote Support of MacBook and Window computers

Printer Support, Software testing

Highly organized and strong verbal interpersonal skills

Education

Graduation (B.A) (1998 – 2000)

Kurukshetra University, Haryana, India

Other Certifications

AWS Certified Solutions Architect (June 2020)

ITIL 4 Foundation Certified (June 2020)

CCNA (Cisco Certified Network Associate) Certified – (May 2012)

Lean Certification (Jan 2015)

Six Sigma Green Belt Certification (Jan 2015), Six Sigma Black Belt Certification (Jan 2015)

ISO 9001 Implementer’s Program Certification (Jan 2015)

ISO 27001 Implementer’s Program Certification (Jan 2015)

MCSA (Microsoft Certified Solutions Associate) Windows Server 2012-(Dec 2014)

MCP (Microsoft Certified Professional) – (Dec 2014)

Certificate of Appreciation – For Technical Skills and Proficiency – (Feb 2013)

Professional Experience

IT Technician – Sub Contractor (January 2019 – January 2020)

The Original PC Doctor – Perth (WA)

Providing MS Windows desktop & Mac support (both hardware & software) onsite

Troubleshooting and resolving issues related internet connection, updating any hardware or software component

Provide support about email client such as outlook, yahoo and Gmail or Data backup Issues.

Resolving queries regarding slow computers, Viruses, malware and other junk removal.

Onsite support If any component (Hard drive, RAM, Graphic card etc needs replacement or upgradation.

Support Person (March 2016 – January 2019)

VLS (Viscount Logistics Services), O’Connor, WA

Customer Service Representative (Nov 2016 – Jan 2018)

Officeworks, O’Connor, WA

Providing Customer service related to laptops and Printers/scanners connectivity.

Product details for Desktops/Laptops and MAC products with their specifications.

Sr. Tech Support / Helpdesk Professional/Quality Analyst (30 March 2012 – 30 Jan 2015)

IN Technologies (P) Ltd. (Gurgaon) INDIA

Handling weekly/monthly quality audits in technical team.

Network connection, updating any hardware or software component

Technical troubleshooting and problem resolution;Software Testing – worked on various phases as software tester while launching Ease Pro Program by Company.

Hardware support and Remote Support to customer

Tech Support (July 2011 – Nov 2011)

Dell International Services (Gurgaon) INDIA

Provide technical support for Dell customers (USA, UK) with troubleshooting software issues, wireless connectivity, PC issues, Antivirus installation, System optimization.

Creating Dispatches for Dell Products.

Warranty renewals, helping new customers to buy new systems etc.

Helpdesk Analyst (Jan 2010 – June 2011)

IBM Global Process Services (Gurgaon) INDIA

Worked as a Technical Support to all the Hertz sites.

Resetting and recreating the User Ids and passwords for the client.

Providing Firewall and database access to the users.

Terminal into site servers, administrator and testing terminals to correct settings.

Installing new software’s, applications, new printers, modems and all hardware components.

Troubleshooting network related issues, configuring routers and modems.

Troubleshooting VPN, E-Token and Lotus Notes.

Preparing full reports of rejected, delivered products within given stipulated time.

Additional Activities & Experience:

Birkby’s Plastic Ltd, UK – May 2006 – January 2009

Operator & Quality Inspector; Job responsibilities included: Inspecting and approving Quality of the Products, Handling and Operating robot Machines, producing reports; rejected good report, delivery reports, and production reports.

OCS Churchill (Audit and Inventory Services), UK – January 2003 - November 2004

Inventory Assistant; Job responsibilities included: Data Checking, Stock taking, producing inventory report, manipulating data, preparing reports to be submitted to UK Nationwide Superstores;

B&Q, Peacocks, BHS.

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