Sales Marketing

MARK ANTHONY A. CRUZ

** *. ****** **. ***** DELA PEÑA MARIKINA CITY

MOBILE NO.: 099******** E – MAIL: **************@*****.***

REGIONAL TRAINING SUPERVISOR

Guiding the whole team to continuing level of efficiency and excellent customer service

Result oriented Regional Training Supervisor with 3 years of experience on boarding, developing, and motivating high-performance teams that consistently produce upward excellent service level that convert to sales growth.

Key Skill included:

Recruitment, training of Riders, Admins, Quality Assurance Officer, Sorters etc.

Supply Chain Optimization

Implementation and Audit

Warehouse Organization

Familiarity within Metro Manila, Luzon Provinces, and some part of Visaya’s Area

PROFESSIONAL EXPERIENCE

JET EXPRESS PHILIPPINES, BGC TAGUIG

REGIONAL TRAINING SUPERVISOR (June 24, 2019 – May 20, 2020)

Creating SOP, implementation, and audit to ensure seamless operation of high volume of parcels delivery. Scope of responsibilities included: New employees training, performance evaluation, SOP implementation, warehouse audit, branch audit, and oversee operation

Key Accomplishment

Achieved high score to company regional exam

Promoted as Regional Training Specialist into Regional Training Supervisor

Manage high volume area with less problematic delivery

HONESTBEE PHILS, BGC TAGUIG

OPERATIONS COORDINATOR (April 2, 2017 – April 19, 2019)

Managing and monitoring partner shoppers and riders to ensure seamless operations of high-volume of orders. Scope of responsibilities included: inventory management, manpower supply, partner trainings, monitoring of orders, financial and operational reporting

Key Accomplishment

Consistently reached TEAM target SERVICE LEVEL of 98%

Created training manual for partner shoppers and riders

Build excellent rapport to partner shoppers and riders

Metromart Technologies INC., MAKATI CITY

OPERATIONS DISPATCHER (October 2016 – March 2017)

Coordinating and monitoring of daily transaction and orders ensure on-time and quality of deliverables. Scope of responsibilities included: manpower supply, dealing with partner merchant inventory, on-time and quality of deliverables

Key Accomplishment

Consistently surpassed monthly target service level that convert in to sales

Build excellent rapport to partner merchant

HAPPY FRESH PHILS MAKATI CITY

FIELD OPERATIONS OFFICER (March 2016 – October 2016)

Supervising and monitoring and task associates to ensure seamless operations of high-volume retail operations. Scope of responsibilities included: inventory management, manpower supply, trainings with associates, operation reporting and marketing activities

ADPROG NORTHSTAR INC. MANILA CITY

Key Accomplishment

Promoted delivery rider into Field Operations Officer that brings motivation to co-workers

2nd to the highest area sales

Build excellent rapport to associates

ADPROG NORTHSTART ENTERPRISES INC. MARIKINA CITY

DISTRIBUTORS ACCOUNT COORDINATOR (September 2011 – November 2014)

Coordinating with marketing activities and strategies to improve and increase area sales and coverage Scope of responsibilities included: strategic marketing plan, executing marketing activities, ensure to improve sales and area coverage and area saturation

Key Accomplishment

Seamless execution of marketing activities and events

Strategic Planning of KEY AREA RESULT that convert distributors sales

Saturation of area to tap all potential customers

EDUCATION

ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY, QUEZON CITY

Bachelor of Science in Computer Science (Programing and web developing)

2009 – 2013

SAMSON COLLEGE OF SCIENCE AND TECHNOLOGY, QUEZON CITY

AUTO-DIESEL TECHNOLOGY (Specialization in Auto-diesel Engine) 2008

2006 – 2008

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