Front Desk Driver

Dwayne Mallard

***** ****** **** ****** **, ***** 734-***-****

************@*****.***

CAREER GOAL

Highly personable, organized and capable customer service professional with over sixteen years experience in the hotel service industry seeking to advance career by taking advantage of training opportunities and increased responsibility.

EMPLOYMENT EXPERIENCE

Bellman/Concierge/Driver, The DoubleTree Hotel, Detroit, MI 9/2012 - Present

Bellman/Concierge, Beach Hotel, Miami, Fl 11/2009 - 5/20/2012

Bellman, Canyon Ranch Spa and Hotel, Miami, FL 10/2008 - 2009

Shuttle Driver, Hilton Fort Lauderdale Airport Hotel, Dania Beach, FL 10/2007 -1/2009

Concierge, Embassy Suites Lakefront, Chicago, IL 03/2005 - 05/2007

Bellman, Embassy Suites Lakefront, Chicago, IL 08/2001 -03/2005

Concierge

Assist at the front desk with phone calls, directions and transportation to the airport.

Communicate room features and hotel services most appropriate to guest needs.

Deliver communications to guests and actively listen and communicate specific guest

requests accurately to all relevant departments to ensure complete follow up.

Actively listen and communicate specific guest requests accurately to all relevant

departments to ensure complete follow up.

Assist guests with making reservations, dining arrangements, recreation, tours, health

and beauty services, child care, transportation, sporting events, and religious worship.

Process and notify guests of communications or packages received for them.

Maintain current information and materials regarding hotel facilities and services, local

restaurants and attractions.

Shuttle Driver

Transport guest to local area attractions and businesses using property vehicle assist

with luggage.

Provide courteous communication on hand-held radios between dispatcher and drivers

Bellman

Greet guests when they enter the hotel and deliver luggage to their room.

Deliver packages and facsimiles, assist with Valet parking, offering directions to local

attractions and area restaurants.

Singer, Advantage Nursing Home, Harper Woods MI Feb-28-2016

Prepared song list, practiced music for performance at the nursing home where I sang and played the guitar for the residents.

Catering Waiter, Elegant Edge Catering Company, Chicago, IL 2000 -2002

Greeted guest, set up buffets for corporate parties, provided information and directions.

EDUCATION

Studied music for a semester at Miami Dade College in Miami, FL 2010

Studied guitar at Ft. Lauderdale Community College, Fr. Lauderdale, FL 2012

Took a music course at Oakland Community College, 2012

VOLUNTEER WORK

Lasher Care Center, Southfield, MI 2015-2016 Entertained patients playing guitar and singing.

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