Engineering Engineer

BIMAL PATEL

Cell:732-***-**** Email: *************@*****.*** Status: US Citizen

SUMMARY

●Enterprise Architect, Director of Professional Services with around 10+ years of experience in developing and architecting enterprise level large scale multi-tier solutions that require complex architectural decisions.

●4+ years of cloud experience primarily using AWS, Azure and GCP in setting up data centers, Enterprise IAM, storage and security architecture to enable hybrid architecture.

●4+ years of managing a team of 20+ team members, motivated and empowered the team.

●Drive the Software/Platform Re-engineering of the monolithic apps to microservices, re-architecting, re-factoring, retiring legacy systems, and migrations of on-premise to cloud (SAAS/PAAS/IAAS).

●Lead the Performance/Scalability/Stress testing, find the performance and reliability bugs, optimize the code and architecture to meet Quality criteria and SLAs/SLOs/OLAs

●Expertise in DBs such as Oracle, SQL Server and NoSQL such as ActiveSpaces and DynamoDB.

●Good PowerShell/Shell scripting experience to manage LDAP groups.

●Expertise setting up DevOps using tools such as Jenkins, Docker, Cloud Formation, Terraform, Python Boto3, Shell Scripting.

●Expertise in networking concepts such as Routing, Web Application Firewall, Load Balancing and VPN Setup.

●Expertise in DevOps, Release Engineering, Configuration Management, Cloud Infrastructure, Automation.

●Good Monitoring and Logging experience using CloudWatch, Stackdriver and Splunk.

●Good experience in framework: LAMP, J2EE, .NET and ELK stack.

●Expertise in Docker containerized environment, hosting web servers on container, building docker images using Docker file.

●Extensive experience in the design and implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines and DevOps processes for Agile Projects.

●Provide Leadership in developing and scaling enterprise level software solutions using a variety of software stack/ technologies for on-premise and CLOUD.

●Define/Drive SLAs/SLOs/SLIs/OLAs for service for internal and customer facing side and Drive the business and technical architecture to support team.

●Experience with various CRM, ERP, Ecommerce and other packaged internet scale custom software solutions for streaming/broadcast.

●Train, Direct, and Infect teams/organization with DevOps, RPA, and Cloud thought process via continuous learning and mentoring.

●Provide Leadership in improving the top and bottom line of the company and reducing CAPEX/OPEX spend.

TECHNOLOGY SKILLS

●Cloud Computing: Amazon (AWS/EC2), Google Cloud (SAAS/PAAS/IAAS). Azure (SAAS/PAAS/IAAS), OpenStack

●DevOps Tools: AWS Code Pipeline, Code Build, Code Deploy, Elastic Beanstalk, Jenkins, Bamboo, Docker, Jira, Bugzilla, Splunk, Nagios, Artifactory, OpenShift, XL-Deploy, XL-Release

●Source Code Management: GIT, Bitbucket, Code Commit

●Configuration Management: Ansible, Chef

●Programming: Java, .Net, HTML, CSS, jQuery, C, Maple, SQL, Android, Python

●Web/Application Servers: Apache Tomcat, Web Logic, Oracle Application Server, JBOSS

●Database: MongoDB, Cassandra, SQL Server, Oracle, DB2, MySQL

●Streaming Media Protocols: HLS, MPEG-DASH, MPEG-TS, RTMP, RTP, SMPTE 2022, IP multicast

●Platforms: Salesforce, Zendesk, Freshdesk, Shopify, JIRA, Grafana, PRTG Network Monitor, ServiceNow, Priority

PROFESSIONAL EXPERIENCE

LiveU Inc. Director of Professional Services Hackensack, NJ March 2017 – Present

Lead team of Professional Services Engineers and Solutions Architects locally and remote locations ensuring 24X7X365 availability of Broadcast (Audio/Video) services using AWS Cloud Infrastructure. Leading professional services which include delivery of customized broadcast technology projects, online streaming projects, user interface development, and backend system integration for major broadcasters and online streaming clients. Drive Apps and Platform Quality Engineering, Reliability Engineering (SRE/CRE), SAAS engineering, PAAS/IAAS engineering, Integration Engineering, Performance/Scalability/High Availability (99.99%+ UPTIME) engineering, Zero downtime patching, Capacity Engineering, CI/CD engineering.

●Lead & delivered transformation/modernization programs (size >$5m) with tangible business outcomes.

●Earned recognition as top support services Solutions Director in company for 2018 and 2019 by surpassing growth and profitability expectations with newly established global managed services practice.

●Leads the design of production, staging, QA and development Cloud Infrastructures running in 24x7 CLOUD environments.

●Drive the implementation of Real-Time Streaming/Analytics solutions using Bigdata, NoSQL DB, Machine Learning, Kafka, Spark, Hadoop, Oracle/MySQL/SQLServer db.

●Provide Leadership in development and scaling enterprise level software solutions using a variety of software stacks / technologies for on-premise and CLOUD.

●Architect/Design/Develop highly performant/scalable/reliable SAAS Solutions processing millions of requests per day in the Cloud serving desktop and mobile users.

●Drive the CI/CD pipeline automation for weekly agile releases.

●Develop Performance/Scalability/Stress tests, find the performance and reliability bugs, optimize the code to meet the performance/availability Quality criteria.

LiveU Inc. Professional Services Manager Hackensack, NJ June 2014 – February 2017

Lead organization in technical support, sales, revenue growth and IT related projects via coordinating special promotions, SLA renewal, Pre/Post sales activities and providing details of products and services to new or existing clients. Established a software release life cycle, project release schedule and oversee the progress by working with in house and overseas development managers and testing groups.

●Substantially increased security and performance of systems by implementing new anti-virus software, AirWatch (Mobile Email Management), and critical system updates.

●Reduced cost of software deployment by 20% by introducing auto software upgrade using cloud infrastructure.

●Implemented 24X7X365 support workflow and designed new staffing schedule to improve nighttime and weekend coverage and reduce cost of overtime.

●Developed a governance oversight process to manage customer relationships, communications, expectations and result while reporting against business KPIs and SLA commitments.

●Devise Business Intelligence (BI) strategies and system/formulas to enable decision making over critical issue, thus savings $100K annually in labor costs while controlling production flow.

LiveU Inc. Senior Professional Services Engineer Hackensack, NJ July 2013 – May 2014

Maintained business and technical relationships with northeast customers and serve as key point of contact for their business and support needs. Worked closely with sales to provide accurate, strategic and creative RFPs/RFIs.

●Increased revenue by 100K in 6 months by signing up 90% of northeast clients to SLA programs and upselling new services.

●Increased Client Engagement by 30% by developing product e-learning Platform and centralize public facing repository for product brochures and user guides.

●Increased event-based revenue to 100k by partnering with sales and marketing team to offer products to existing clients.

ADDITIONAL PROFESSIONAL EXPERIENCE

LiveU Inc. Professional Services Engineer Hackensack, NJ February 2012 – June 2013

LiveU Inc. Engineering Intern Hackensack, NJ August 2011 – January 2012

EDUCATION AND CERTIFICATIONS

MBA in Management (MBA Institute - Online) November 2016

New Jersey Institute of Technology – Newark, NJ December 2011

B.S. Electrical Engineering

CERTIFICATIONS

●AWS Certified Solutions Architect – Associate May 2019

●Six Sigma Black Belt (License #444***********) April 2018

●Certified Project Manager (License #345***********) November 2017

●Scrum Master (License #619***********) November 2015

●ITIL Foundation (License #550************) October 2015

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