Customer Service Desktop

Tomas Espinal

*** ***** ***** ********, *** Jersey 07522

**********@*****.*** – 201-***-****

Career Objective

IT professional, looking to become part of an IT department as an entry-level technician or

help desk Technician. Goal-oriented individual with extensive customer service training and

experience. Eager to become part of a team that solves problems related to Windows

Desktop and Server operating systems and other Windows-based technologies. With

excellent verbal and written communication skills, capable of quickly mastering complex

procedures

Skills

• Extensive training installing and maintaining Windows Desktop operating system (W7,

W8, W8.1, W10); Including Mac Operating system maintenance and installation.

• Ample understanding and experience installing, troubleshooting, and repairing

hardware such as desktop (Dell, HP, Lenovo, Mac); Printers(HP, Samsung, Brother,

Dell).

• Layer 1, 2, and 3 networking equipment configuration and deployment.

• Understanding and usage of Linux Distributions and Servers.

• Bilingual in English and Spanish (reading and writing)

Education

Fairleigh Dickinson University, New Jersey 2011-2016

Major: Bachelor of Science, Information Technology

Minor: Computer Forensics

Main Focus of Studies

• Foundation of Cybersecurity

Understanding Cyber attacks and prevention.

• Data Communication and Computer Networking.

Understanding and configuring network protocol (TCP/IP, UDP, HTTP, FTP, etc..)

• Local Area Networking

Network equipment configuration and deployment.

Experience

Micro Center Computer Center 2016-Present

Paterson, New Jersey

Apple Knowledge Advisor

• As part of the team, I provide level one tech support and sales support for Mac and

Windows-based machines. Network equipment(Ubiquiti, Netgear, Linksys, TP-Link)

and printer HP, Epson, and Canon.

Including set-up of new devices with software installation.

Installing new hardware for Windows and Mac-based machines.

Specialized PC building for clients.

Budget management for clients.

Reporting to vendors on products.

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