Denise Diaz

**** ***** *** *******, ** ***** 407-***-**** adfg9q@r.postjobfree.com

Objective: I am currently looking to obtain any experience, hands-on, educational, etc. in my desired field of journalism. Now, my occupation is in the food service industry. However, this is a time of transitioning for me. I search for opportunity. I have been freelance writing for several years. In 2018, I enrolled in college and have been pursuing my degree in journalism with the hopes to accomplish bigger dreams. I’m self-motivated and always seeking ways to grow both professionally and individually. Ultimately, I seek to make a difference in the world.

Professional History: I am the restaurant manager at Blue Jacket Grille. Below will reflect extensive customer service experience. I’ve learned to be well-versed in managing needs of customers while promoting high standards of satisfaction. I have dedication to deliver exceptional customer service, in any industry, while promoting brand loyalty. As a journalist, my loyalty is to the truth. I am still very young in the field and wiling to intern or volunteer. Every opportunity is a teachable moment.

Personal traits:

Passionate

Multitasking

Follow-through

Flexible

Team player

Dependable

People pleaser

Skills and Abilities:

Problem-solving.

Adaptable

Writing

Editing

Creative

Leadership

Organization to execute managing a team

Budget maintenance

Customer service

Detail-oriented

Education:

04/2017 Mid Florida Tech

Orlando, FL

GED Program

10/2018-Current Valencia College

Orlando, FL

Associate Degree in Science

Work Experience:

08/2019-Current Store Manager/Bartender/Cook Blue Jacket Grille- Orlando, FL

Bartending/Serving:

oProvide exceptional service to guests by promptly welcoming and courteously serving guests in a can-do fashion, engaging in polite conversation when time allows.

oBe fully informed of beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service.

oCross and upsell when necessary.

oPrepare drinks for cocktail service orders.

oMaintain a safe, clean environment, which includes managing people with discretion and professionalism and occasionally diffusing difficult situations.

oEnsure the bar and its equipment are clean and fully stocked.

Cook:

oPrep food daily.

oPrepare and properly execute restaurant menu.

oFollow food health and safety procedures.

oAssist team to ensure consistency and delivery in food orders, at a fast pace environment.

Manager:

oEstablish schedule for all staff

oMonitor and record inventory

oCash deposits

oResolve any issues presented by customer

oEnsure restaurant is running to the highest capability

oIncorporate customer service skills to ensure consistency and customer satisfaction

oEstablish and coordinate staff meetings to address and resolve issues among staff.

11/2018-04/2019 Appointment Setter Promag Energy Group- Orlando, FL

Set appointments with salespeople and potential customers.

Scheduled and confirmed appointments.

Answered phone calls and answered questions from potential customers.

Executed outgoing calls from corporate sales lead pipeline.

Entered daily data in computer systems.

05/2014-11/2018 Server Waffle House- Orlando, FL

Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.

Described menu items and special offerings.

Assisted fellow serving staff by delivering meals and special requests to satisfy guests.

Maintained cleanliness of dining room, lobby, and service areas.

Restocked condiments and loaded trays with accessories, including eating utensils, and napkins.

Engaged in friendly conversation with guests to build rapport and facilitate repeat business.

Maintained high customer satisfaction by frequently topping off drinks and proactively meeting needs such as condiments and extra napkins.

Completed efficient dining room cleaning between patrons, including sweeping floors, washing windows, and removing spills.

Used cash registers and credit card machines to cash out customers.

Delivered orders to tables within acceptable time frames and according to requested specifications.

Trained incoming staff regarding restaurant's practices, culture, and procedures.

Bussed, cleaned, and set tables to provide rapid turnover and improve number of covers every 20 minutes.

09/2011-04/2012 Administrative Assistant Orange Lake Resorts- Celebration, FL

Provide professional administrative support to recruiters.

Prepare, maintain, and manage interview schedules and correspondences.

Schedule interviews, pre-employment drug tests and submit background checks.

Review applications and assessments for completeness. Obtain additional information if necessary.

Attend and assist with job fairs.

Help prepare weekly reports and other departmental projects as needed.

Compile and send new hire information to accepted applicants.

Maintain and file applicant information.

11/2010-08/2011 Customer Service Representative Sears Holdings Co.- Winter Park, FL

Managed large amounts of inbound calls in a timely manner.

Handled all customers' needs, clarified information, researched every issue and providing solutions.

Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Built lasting relationships with clients and other call center team members based on trust and reliability.

Utilized software, databases, scripts, and tools appropriately.

Made sales or recommendations for products or services that may better suit client needs.

Took part in training and other learning opportunities to expand knowledge of company and position.

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