Sales Representative Customer Service
Resume:
Marvin Quijada
********@*****.***
PROFESSIONAL SUMMARY
Driven and ambitious Sales/Manager professional; highly motivated and goal-oriented sales person who is looking for a position in a progressive company, where my work experience, excellent customer service and high working ethics will help me advance.
EMPLOYMENT
Odd fellows cemetery January 2020 - Present
Family service advisor
Provide exemplary compassionate and personalized service to families.
Assist grieving families with the process of at-need funeral services.
Assist families with pre-need funeral services.
Consistently prospect for potential customers.
Network with local hospitals, Hospice care centers and related business. (Mortuary centers etc.)
Nielsen TV Ratings January 2017 - June 2019
Member Service Representative
Recruited statistically selected homes to manage potential panelist to participate in the Nielsen TV ratings
Sales representative for local people meter
Swat national sales representative and managed other markets in different states to increase sales
Used strategic planning to overcome refusals and exceed executive expectations
Collaborated with various Nielsen departments to guarantee quality sample including recruitment techniques
Farmers Insurance District May 2015 - January 2017
District Recruiter
Managed Agency development
Managed full cycle of recruitment including new agent’s growth development and licensing process
Maximized social Media to reach out to potential prospects (Facebook, Instagram, Linked-In)
Sears Auto Center April-2014 - May-2015
Store Manager
Managed store sales and productivity
Managed procedures to increase production and revenue
Managed staff scheduling including employee relations
Supervised Quality Control department; including safety awareness (OSHA) and complaints
Managed store Profit and Loss
Chase Bank May 2007 - Oct 2013
Personal Banker
Managed client’s finances issues and accounts
Managed client referrals to increase deposit growth
Supported on-line banking, loan services, investments and any type of individual banking needs
Facilitated staff training, deposits, growth, accounts and customer satisfaction
Managed new hires and their new hire orientation
Improved sales referrals by completing new business outreach
Wells Fargo August 2005 - February 2007
Personal Banker
Managed new and existing accounts
Facilitated staff training, deposits, growth accounts and customer service
Managed client’s finances issues and accounts
Managed client referrals to increase deposit growth
Supported teller inbound and outbound calls
Delivered outstanding customer service satisfaction
ABILITIES AND STRENGTHS
Bilingual (English/Spanish)
Self-motivated individually; able to work with a team as well as independently
Management skills
Great communication skills and a team player
Outstanding Customer Service
Strong analytical and decision-making
Ability to improve sales
Able to prioritize and maintain confidentiality
EDUCATION
High School Diploma
Los Angeles City College, In progress
COMPUTER SKILLS
Microsoft office (Word, Outlook, Excel)
Contact this candidate