Manager Food Safety
Resume:
BRIAN MONJE
Orlando, FL *****
*******@*****.***
www.linkedin.com/in/brian-monje
COLLABORATIVE BUSINESS OPERATIONS & PROJECT LEADER
Dedicated, agile leader most noted for positivity and ability to balance empathy while driving business results. Results driven strategist with a strong passion for individualized motivation and team growth through anticipatory training, persistence, and inspiration. Eager to drive and strategize change while implementing and adapting new policies and procedures within the operation. Areas of Strength:
Change Management
Team Development
Sales & Service Process Improvement
Quality Assurance
Individualized and Team Motivated
HR, Hiring and Interviewing
PROFESSIONAL EXPERIENCE
PEARSON, Orlando, FL 2019 - 2020
Consultative Sales Manager, Recruitment
Managed Recruitment Sales Operations working closely with Recruitment Directors to lead team of 18 Enrollment Advisors, recruiting for their Academic Partners. Collaborated cross-functionally with HR, Marketing, Student Support and Retention Managers; ensured client satisfaction and met service level agreements.
Facilitated and documented call calibration sessions resulting in 22% increase in compliance scores in 2019
Grew Rider University Program Enrollment, Spring 2020 results: BSAHS = 110%, MAHC = 100%, MAOL = 166%.
Increased Villanova University Program Enrollment, Summer 2020 results: MBA = 167%
Change agent for launch of Salesforce CRM, NiceInContact, CX-One and Remote Work from Home transition
Oversaw alignment between Pearson enrollment team; met Academic Partner expectations
Ensured enrollment teams followed proper documentation protocols and departmental outreach strategies
Drove new student enrollment and retention by aligning with marketing team to implement yearly email and text cultivation action strategies and webinars
TARGET CORPORATION, Winter Garden, FL 2016 - 2019
Executive Team Leader, Operations
Led team contributing to $85m Super Target – ranked highest revenue in the district and group, second in region. Managed project timelines and brand integrity maintenance with contract vendors. Executed strategic selling training from group level initiatives for district, operations and leadership.
Planned, organized and partnered with Keller Williams Construction vendor to execute a 15 week, $3million interior remodel by reconfiguring the store for refurbishment without sacrificing brand integrity and driving a positive 3% year-to-date increase in sales
Developed 2 senior leaders, 4 leaders and 85 team members through disciplined feedback and action planning
Provided methodical analysis of labor hours to reallocate sales floor team members. Formed dedicated grocery task force, driving sales, profit and guest experience scores to execute end to end grocery process
Championed “Dedicated Stocker” pilot initiative by adapting company-wide plan for store level maximum replenishment efficiency and team member accountability, resulting in increase of $1.5m YTD from previous year
ORANGE LAKE RESORT, HOLIDAY INN CLUB VACATIONS, Kissimmee, FL 2015 - 2016
Sr. Manager of Housekeeping, River Island Signature Collection
Managed salaried leaders overseeing 8 supervisors focused on servicing 800 units. Generated weekly schedules, tracked time off requests, and issued corrective action for clocking violations
Motivated team and influenced individual ownership of enhanced guest experience including cleanliness of rooms and public areas; retained “Gold Crown” status with partner, Resort Condominium International (RCI)
Spearheaded strategic, engaging daily breakout sessions for 100+ team members inspiring superior guest experience
WALT DISNEY WORLD RESORT, Lake Buena Vista, FL 2007 - 2015
Guest Experience Manager, Magic Kingdom’s Main Entrance Operations (2012 – 2015)
Managed Magic Kingdom’s Parking Lot, Marathon Event Planning, Toll Booths, Mickey’s Gift Station Merchandise, Central
Theme Park’s Lost and Found, and Custodial. Led a team of 250 cast members efficiently parking 12,000+ potential spots.
Awarded Walt Disney Legacy Award, a lifetime achievement award for Disney Cast who Dream, Create and Inspire Walt Disney’s legacy
Provided immediate feedback to cast while coaching and demonstrating the Leader Basics focused on safety, courtesy, show, efficiency, guest service and guest recovery
Reduced annual pass holder fraud, resulting in a $120,000 yearly revenue increase. Provided insightful data; pitched a need for additional security measures at the Auto Plaza in all four Disney theme parks
Partnered with safety, project manager and line of business team driving construction of bank out and break room building at the Magic Kingdom toll booths for maximum efficiency
Worked directly with contractors; enhanced show quality and guest service
Selected as Scheduling Liaison; ensured all shifts aligned and abided with union regulations
Served as first responder to critical incidents for guest and cast situations
Partnered with Walt Disney Imagineers and Engineering Services to restructure tram queues, ensuring compliance with OSHA regulations
WALT DISNEY WORLD RESORT, Lake Buena Vista, FL
Guest Experience Manager, Magic Kingdom 3rd Shift Custodial Operations (2009 – 2012)
Worked hands-on with 250+ cast members with diverse backgrounds to fulfil more versatile, individualized inspiration. Managed Monorails, Transportation and Ticket Center.
Prepared for routine parkwide Vantage Point Index (VPI) walks and inspections. Ensured park met show quality and safety standards
Selected as Training Point of Contact; scheduled structured training strategy for new hires and cast requiring updated training
Partnered with EcoLab and outside vendors to discuss and test new OSHA approved chemicals while partnering with our line of business team to ensure chemicals are accurately recorded in MSDS and the Operating Guide
WALT DISNEY WORLD RESORT, Lake Buena Vista, FL
Guest Experience Manager, Magic Kingdom Day Shift Custodial Operations (2008 – 2009)
Managed Adventureland, Liberty Square and Frontierland.
Re-zoned Magic Kingdom into smaller segments to ensure cast took ownership of their zone, assisting managers with accountability gaps
Implemented the roll out of Cast Deployment System (CDS). Deployed Cast into specific tasks, breaks and positions throughout the day, enhancing operational efficiency
Assisted with rolling out the 4 Key Basics initiative, inspiring cast to perform magical moments with our guests. Improved guest satisfaction scores by 15% YTD in Safety, Courtesy and Cleanliness
Facilitated leadership assessments for new hires to encourage training feedback
WALT DISNEY WORLD RESORT, Lake Buena Vista, FL
Labor Operations Cast Deployment Assistant (2007 – 2008)
Researched and analyzed the Cast Deployment System. Ensured each location met labor and staffing needs.
Member of 2008 Tomorrowland Basics Project Team. Chosen as one of six people to provide Deployment coverage during the Basics pilot, helping leaders provide the Disney 4 Key Service Basics to Guest and Cast
EDUCATION & CERTIFICATIONS
Master of Business Administration (MBA), THE UNIVERSITY OF PHOENIX
Bachelor’s in Business Administration (BBA), PLYMOUTH UNIVERSITY- University of New Hampshire
Certificate in Applied Project Management, VILLANOVA UNIVERSITY: In Progress
OSHA Certified: Scissor Lift, Aerial Boom Lift, Pressure Washer, Lock Out Tag Out, and Sewage Spill Response
National Registry of Food Safety Professionals (NRFSP): Food Safety Manager Certification (FSMC)
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