Medical Assistant Customer Service
Resume:
Kevia Barber
Mesquite, TX *****
*****.******@*******.***
Work Experience
Certified Medical Assistant (CMA)
Frontline Source Group, Inc. - Irving, TX July 2020 to Present
Assisting individuals by testing for Covid-19 through drive through facility.
Teacher Aide
LE ISD
August 2018 to March 2020
• Assist the classroom teacher in arranging the learning environment, including assembling and putting materials on bulletin boards and/or other classroom learning displays and in keeping such displays current.
• Under supervision of certificated teacher, prepare for classroom activities by distributing and collecting papers other instructional materials for classroom instruction.
• Assist students in completing classroom assignments, homework and projects. Assure student understanding of classroom rules and procedures and assist students by answering questions, providing proper examples, emotional support, friendly attitude and general guidance.
• Read to students, listen to students read and observe students reading abilities as assigned. Assist students wit letter and word pronunciation and recognition. Assist students with math, spelling and writing exercises an assignments.
• Assist assigned teacher with the implementation of lesson plans. Administer various tests as directed. Prepare mandated reports and documentation as required.
• Tutor individual or small groups of students, reinforcing instruction as directed by the teacher. Monitor an oversee student drills, practice and assignments in various subjects. Confer with the teacher concerning lesson plans and materials to meet student needs and assist with the implementation of lesson plans.
Part-time Direct Caregiver
NSM
July 2019 to November 2019
• Assisted individuals with their daily living, provided safety, and comfort. • Establish rapport and sense of trust with clients.
• Documented data displaying the residents goals and progression.
• Assists with light cleaning and housework.
• Organizes activities for clients.
Patient Advocate
MedData
February 2017 to November 2018
• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
• Request home visits as needed to acquire documentation
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
• Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
• All other duties as assigned
Rehab Coordinator
Therapy Management Corporation May 2015 to August 2016
• Ensures all weekly schedules are filled, maintained, accurate, and complete. Immediately notifies therapist or client of any changes in the weekly schedules.
• Makes necessary changes to schedule as needed, and notifies therapists and clients of changes immediately.
• Maintains accurate and current therapist lists, and patient census lists; updates lists as necessary to maintain accuracy.
• Maintains accurate list of therapist's caseload and utilizes software to map territory.
• Participates in or assists with new employee orientation as needed.
• Contacts PRN and contract staff periodically to determine availability.
• Participates in monthly therapy meetings and other meetings as requested.
• Provides clerical and other administrative assistance as requested.
• Assists with obtaining necessary documents for personnel record.
• Assists to professionally respond to incoming calls regarding pediatric services.
Customer Service Representative
Robert Half Office Team March 2014 to May 2015
• Assisting customers with ordering over the counter medication.
• Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Checks customer account for credits.
Direct Support Associate
Evergreen Life Services
June 2012 to November 2014
• Develop service recipient's basic living skills through instruction and encouragement
• Perform or assist service recipient with personal hygiene as needed
• Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions. This may include reading and recording the person's temperature, pulse and respirations and other needed personal care services.
• Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others. Report any safety concerns to management in a timely manner.
• Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.
Attendant
AdvantageCare Home Health August 2013 to February 2014
• Provide healthcare in someone's residence
• Work under direct supervision of a nurse. • Keep records of services performed.
• Report changes to case manager
• Assist with medical equipment.
• Ensure equipment is functioning properly. • Replace batteries on equipment.
• Prepare food and feed patient.
• Teach self-care skills.
• Perform light housekeeping.
• Provide patient with groceries.
• Pick up medication.
• Transport patient to doctors' office or hospital.
Medical Assistant Student Externship
Good Shepherd Medical Associates February 2012 to February 2014
• Interview patients to obtain medical information and measure their vital signs, weight, and height • Show patients to examination rooms and prepare them for the physician.
• Record patients' medical history, vital statistics and information such as test results in medical records.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Explain treatment procedures, medications, diets and physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
• Authorize drug refills and provide prescription information to pharmacies.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Clean and sterilize instruments and dispose of contaminated supplies. • Schedule appointments for patients.
• Change dressings on wounds.
• Greet and log in patients arriving at office or clinic.
• Contact medical facilities or departments to schedule patients for tests and/or admission.
• Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
• Inventory and order medical, lab, and office supplies and equipment.
• Perform routine laboratory tests and sample analyses.
• Set up medical laboratory equipment.
• Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
• Operate electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
Home Health Aide
Girling Health Care January 2011 to June 2012
• Perform a variety of duties as requested by client, such as obtaining household supplies and running errands
• Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.
• Provide patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability or illness.
• Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
• Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.
Janitor
Blackwood Service Group August 2007 to April 2009
• Cleaned Century Bank banking area, offices, dining area, and bathrooms.
• Monitored building security and safety by performing such tasks as locking doors after operation hours and checking electrical appliances to ensure that hazards are not created.
• I disposed of trash and important documents properly.
Cashier/ Customer Service Representative
Wal-Mart
June 2005 to August 2007
• I provided direct customer support by addressing customer issues and complaints on a regular basis • Processed refunds, money grams, and money order payments.
• I handled all cash and credit card transactions and balanced cash draw at close of shift.
• I acquired several repeat customers by working with them directly to ensure a pleasant experience. • I received cashier of the month several times while working at Wal-Mart.
• I had my picture taken and placed at front of store for my great accomplishments. • My accuracy percentage was 100% when balancing my cash drawer.
Human Resource/Administrative Assistant
US ARMY
July 2003 to February 2004
• Meet and greet clients and soldiers.
• Created and modify documents using Microsoft Office.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. • Maintain hard copy and electronic filing system.
• Sign for and distribute UPS/Fed Ex/Airborne packages.
• Maintain and distribute staff weekly schedules and calendar.
• Assist on all human resource support matters
• Oversight of all strength management and strength distribution actions
• Responsible for the readiness, health and welfare of all Soldiers.
• Postal and personnel accountability support
• Maintain emergency notification data Prepares and processes recommendations for awards and decorations and arranges for awards ceremony.
• Prepares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries.
• Processes and manages decentralized advancements, promotions and reductions, to include promotion declinations.
• Prepares and monitors requests for identification cards and tags, leaves, and passes, line of duty determination, military personnel data and information management, personnel security clearances, training and reassignment, retention, military pay, special pay programs, transition processing, legal, meal cards, training soldier support files and unit administration.
• Prepares and executes Battalion staff 1 level Standard Installation/Division Personnel Reporting System procedures and actions.
• Applies knowledge of provisions and limitations of Freedom of Information and Privacy Acts.
• Requisitions and maintains office supplies, blank forms, and publications. Types military and nonmilitary correspondence in draft and final copy.
• Prepares and maintains functional files per Modern Army Recordkeeping System
Education
Associate of Arts in Business Administration in Medical Coding and Billing
American InterContinental University - Hoffman Estates, IL
Associate of Applied Science in Medical Assisting in Medical Assistant
Kaplan University - Davenport, IA
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